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    Summit Professional Services

    5.0 (3 reviews)

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    6 years ago

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    Heatmeister

    Heatmeister

    (2 reviews)

    When our 20 year old boiler started giving us trouble (9 years ago) we called Heatmeister out to…read morelook at it. At the time he was one of the only plumbers that would do a weekend service call. He convinced us that we needed a new system and that ours would soon quit working. He only installed a German product and sold us on the quality of the Viessmann boiler. We did our due diligence and researched the product. Little did we know Richard was the only plumber in the state that would/could work on them. He now had us under his thumb. We spent 17k on the new system which his company could monitor remotely with the Ecobee app. Very appealing as we were not always on the premises. Richard recommended yearly maintenance...makes sense. Every year he would find something wrong and it would cost us hundreds to thousands to repair. Even with these costly repairs/maintenance our boiler would stop working several times a year leaving us without heat and hot water until Richard could make it over to repair. We would always be charged a trip fee on top of the cost to fix the problem that shouldn't have been happening!! After one such repair a leak occurred leaving our mechanical room with water damage. They had the nerve to say we caused it and had nothing to do with the part they just replaced (which was the site of leak). To sum up this "money pit" story, after being gone for a week we returned home Friday to find our boiler completely out. Thought it was a breaker but it was the boiler. We reached out to Richard stating that once again our troubled system had failed. Their reply today (Tuesday) was "Since you are displeased with our service please reach out to other contractors." That was it. Living in the mountains without heat and hot water during the winter and they reply find someone else!! Even after 10 years not sure we could find someone to work on his product. Richard told us several years ago he quit installing the Veissmann. Thanks Richard for leaving us with a system you no longer stand behind. Thanks Corrie for your one star customer service.

    Our boiler went out right before Christmas during a cold spell. Heatmeister provided us with an…read moreestimate that day and adjusted their full schedule to accommodate our system replacement including the water heater which was also leaking. The replacement boiler wasn't immediately available so space heaters were arranged throughout the house and Heatmeister stopped by many times unrequested to check on the situation until the boiler was available and replaced. The office provided daily updates and communication regarding work status, components and associated costs. We were thrilled with the excellent service and prompt communication, especially so immediately needed during the holidays! It's difficult to find a quality responsive honest contractor, especially in the high country during peak season. Thanks to all of you!

    Summit Professional Services - hvac - Updated May 2026

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