My first call for autobody parts. I don't have to pay shipping like the online companies that…read morecharge more in shipping than the bumpers and I get it within a few minutes. As far as the comments saying everything is slow-I can only imagine the inventory they have back there that they would have to go through to get the specific parts they need to pull on the spot. Then add customer after customer and it would get backed up. But for the prices, I'll wait. Before you install parts-test fit and double check what came off the vehicle is the same. That's going to be your insurance that you received the correct part. Different trim levels of different cars will have different parts. Check your stuff, that's your responsibility, not Certifits.

Over charging on parts and terrible customer service. 100% DONT recommend!!!!!!!!!!!!!!read more

My experience was superb! I would like to personally thank Donald for being super professional and…read morevery KIND. That's one positive guy!! thank you again for getting me back on the road in a timely fashion.

AutoZone is the only place I go. Fortunately, I have had to buy a battery or two, but normally…read moreit's buying windshield wipers, car cleaning stuff, but this trip, I needed some help and advise. We bought our daughter a new car, and I bought new wiper blades (I believe in getting high quality blades) and after I my son and I installed them, we noticed the passenger side (OK, get ready for a very technical comment), the assembly that you connect your wiper blades, that connect to the car, and the end, where you attach the wiper blade, was bent (arm). We walked in, and we spoke with Orlando, the store manager, and my first thought was to buy a new assembly, and he said let me take a look. Orlando took a look, and went inside and came out with a pair of pliers and fixed it. 1. The store was busy, and I appreciate Orlando coming out to the car, taking a look and fixing the wiper arm for us. 2. Orlando was friendly, and had a great attitude, and was willing to help and assist. 3. Orlando also saved me $80.00 if I had to go to the dealer to buy one (not including labor. This location is not my normal store, but we were closer to this location, but I have received excellent service at two other AutoZone stores in Arlington. Thank you Orlando, and thank you AutoZone.

I've visited this oreillys for years, I always get treated fairly and have a great experience for…read morethe most part, except for today 8/26/26 Daniel had a stick up his ass and told me "I'm not fucking with you" when I asked him to look for my account using my correct phone number (he made a typo with one digit when looking up my account) so I could buy the same break pads I bought a year ago. He then proceeded to lie to me saying he could not look up profiles after 5pm, like if computers clock out and stop working after their shift. Nevertheless I walked out without the break pads. I went to the oreillys off matlock and was helped by someone else. Come to find out their computer system works all day without taking a break. The gentleman found my account with no hesitation. Picture proof of purchase attached to this review. I'm being generous giving a 3 stars review and only going that low because this oreilly's has been here for me since my first oil change and I don't want one bad experience to deviate from the good service every other worker here provides.

Wow that was a shock, I had parts for my daughters car, I had no receipt and couldn't remember the…read morephone number it was bought under, were talking expensive coils, filters and plugs, I don't have a receipt so I knew I would not receive $$$ back so usually they give you a store credit but not this manager, he said there was nothing he could do to help me, so I got nothing for the return... But at least after I explained that these parts are no good for me the manager helped me out by throwing them away for me, wow, never again will I return to oreilly and I will use this experience in my economics class ... Hay at least I got a lesson from it that I can pass on to all my high school students.... Crazy... Oh well...

This was an amazing experience for my son. It went smooth, he was very pleased…read more Jasmine gave us a great salesman, Micheal was professional and funny!!!! My son bought his 1st car, no hassling, no fast talking or pressure. Finance guy was great as well-Brian very professional and made everything smooth and simple. Overall experience was very good and I'd recommend all 3 to anyone! Start with Jasmine, get to Micheal and end with Brian. Go get a NEW CAR - right off of I-20

I had a wonderful experience Mitch was my sales guy he didn't let me leave until I got a 2027…read moreNissan sentra Thanks Mitch from Lee White P.S you ran that play

What a joke. I paid $150 for brakes that needed to be ordered and the expected delivery date (ship…read moreto store) has passed. The store cannot give me an updated ETA and after telling me they may not have ordered them when they were supposed to and he said that the 'customer service people don't know sh*t'. His words. Then he said maybe there is weather in the northeast. Yes, those summer ice storms can be quite bad. I see why your store rating is so bad.

Deep breathe!! So I visited this location twice in the last 24 hours. I needed to rent a /c pump…read morevacuum. First Bob ( customer service specialist) which is in his name tag had me wait 15 minutes while working on something and I was the only customer in line while the other staff member was outside helping client. I figured what he was doing was inform and could not wait so I waited patiently. Today, literally 5!minutes ago I returned to deliver back the pump vacuum. There were 3 staff members. One younger Latin American lady, older Caucasian female and Bob. The younger lady was helping a customer. Non and the the other staff member where changing bulbs in something at the counter. They both looked at me and never acknowledged my present. So far horrible Customer Experience. I am the only person in line so I wait patiently. 10 min Ho by and Teo more clients come in and get in line. Still no acknowledgement. 5 minutes more pass and nothing. The phone rings and Bob quickly goes to answer it.Finally the older lady quits with the trying to change the bulb and calls me to the counter. At this point the line is 4 people deep. Worst Customer Experience seen in a long time. At least let the customers know you acknowledge them with " Welcome and we will be right with you" Will just visit other locations in the future as Autozone is a good place to shop with normally great customer service.

I have been greeted as soon as I entered the store. They had what I wanted at a reasonable price…read more The installation started on time. Everyone in the store was friendly, courteous and professional. They offer the type of service that's really hard to find now

Got some nerf bars to make things easier for my wife and son to get in and out of the truck. The…read moreemployees are great and very knowledgeable when it comes to the products they sell. Install was great as well. Highly recommended.

1-Star Review I had…read morea very frustrating experience at Firestone. I went in specifically asking them to check whether my auxiliary battery was low on my Jeep. I explained upfront that the auxiliary battery is located in the front tire area and is not easily accessible like it is on some other vehicles. The employee told me he was already familiar with this and said that if I left my vehicle around 3 PM, they would have an answer for me by approximately 5:30-6 PM. I left my vehicle there based on what I was told. Around 6 PM, after not hearing anything, I called for an update. I was placed on hold for an excessive amount of time and then the call was disconnected. I called back, and I was told that the employee who initially helped me, was with a customer and would call me back. At that point, I was understandably frustrated because I had specifically been told I would have an answer by 5:30-6 PM. After I pushed for an update, I was told they were just barely starting to look at my vehicle and that it would now need to stay overnight because they had to take things apart to access the battery. That is NOT what I was told when I dropped my vehicle off. If I had been told from the beginning that this would potentially require disassembly and an overnight stay, I could have made an informed decision about whether to leave my vehicle there. Instead, I was given a timeframe, left my vehicle there for hours, had to call them myself for an update, was left on hold and disconnected, and then found out they were only just beginning to look at it. I ultimately picked up my vehicle because I no longer felt comfortable leaving it there. The biggest issue wasn't that the repair was complicated -- it was the lack of communication and the fact that I was given one expectation and then told something completely different hours later. My time was wasted, and I should have been given accurate information from the beginning.

Absolutely trash place. Idiot left his dirty greasy gloves on as he was touching the interior of my…read morecar during a simple inspection. Left black grease stains everywhere. They don't care about anything it seems. Go literally anywhere else to get better service.

Hello My experience with a find great team of friendly…read morepeople... 7/11/2023 When people in your life complete accomplishments or achieve success, it's a great time to show your support with a congratulations note, and to whom it makes concern that my experience with three excellent associates and their beautiful smiles my experience was, to say the least extremely enjoyable! Thanks to Ali, Debbie, Mandy, and Abraham. I went in to get a part for my new Toyota 4Runner and not expecting to get the service, but I was astonished by the welcome I received. Praising employees for their work encourages them to continue improving and get better at their job. Thank you so much for making me feel welcome!!! Since many people appreciate praise and congratulations when working hard, my words may motivate them to continue working hard because they know the value of their contributions. With associates such as Ali, Mandy, and Debbie I wouldn't want to go anywhere else! If other businesses would have cheery and friendly people like Debbie Mandy and Ali or others I didn't have a chance to meet, we would be in a different world with kindness and love for each other. Blessing to all. Julio Rendon 213 361-6002

Best deals in town and even better than eBay prices. I replaced hood fenders and grill at a…read morefraction of what competitors were asking.

Worst customer service the Manager Melissa is soooo rude her employees are better at customer…read moreservice. I feel they need the management position not her. I have been in management and she is just rude! Will be reporting her to cooperate for sure! And the other girl employee too! They both hang up on you when they can't understand your question.! If your girl management Employees DONT KNOW ABOUT THIS STUFF they need to find another job!!

We needed a new battery for our GMC Yukon. The folks at O'Reilly's not only sold us the battery but…read moreinstalled it for us! GMC doesn't play around with their vehicles--the old battery was heavy and difficult to remove --the folks at O'Reilly's were up for the challenge and got it done efficiently! I was one very happy customer to say the least!

I had a great experience at this location thanks to Michael M…read more He was able to pin point the same break pads I bought a year ago by using my phone number

I was sent to this location by another store to get new wipers. Unfortunately, I was given the…read morewrong availability and pricing when I arrived. Nevertheless, the male employee who serviced me helped me pick the correct wipers and installed them. I was in and out within 10 minutes!