Kat and Onyx were very helpful and professional . We had a great experience coming all the way from…read moreLouisiana!

I know NOTHING about cars, with that being said, someone who actually enjoys cars would probably…read morehave a blast here as there's lots of parts, tools, merch, signs, and much more. The closest one to us California folk is in Nevada, so make sure you stop by one of these if you get a chance to. Aside from car related parts, tools, accessories, there's some car related merch such as shirts, hats, plushies, toys, metal license plates and signs, magnets, etc. Some items, you have to request at the cashier for them to prepare it for you at the pick up side and depending on what you ordered, this may take some time, so just keep that in mind.

I was sent to this location by another store to get new wipers. Unfortunately, I was given the…read morewrong availability and pricing when I arrived. Nevertheless, the male employee who serviced me helped me pick the correct wipers and installed them. I was in and out within 10 minutes!

Came in to get my battery checked and Dani tested it and let me know it was no longer good and…read moreinformed me I still had warranty on it. She changed it out promptly and made sure my car was up and running again!! She did an amazing job!

I have been greeted as soon as I entered the store. They had what I wanted at a reasonable price…read more The installation started on time. Everyone in the store was friendly, courteous and professional. They offer the type of service that's really hard to find now

Got some nerf bars to make things easier for my wife and son to get in and out of the truck. The…read moreemployees are great and very knowledgeable when it comes to the products they sell. Install was great as well. Highly recommended.

Went to get a diagnosis on my vehicle. Not sure if they don't have staff or what. One person at the…read morecounter. Phones ringing just keeps getting put on hold, the two customers in front of me were both pricing parts and discussing options, line is now 6 people deep and nobody has come to help. I just decided to leave I'll go elsewhere. I also did not come at all busy after work or morning hour.

Jessica was very professional, knowledgeable and efficient in handling the headlight issue on my…read more2013 Chevy Silverado. She's a definite "go to". Thank you Jessica!

Love the guys and gals at the Detail Garage store in Arlington! The Chemical Guys products are…read moreexcellent, the advice is expert-level, and their connection with the DFW Car Scene is stellar! I try to attend all their events and photograph the cars on display.

Thanks for your support of the local community! The guys at Via Tire rave about your shop and I…read moregot to use your products and they are the real deal. Thanks!!

Excellent service from Sammy Neria. Waiting area was clean and stocked with coffee and snacks.read more

Everything!! Always a wonderful experience and the wait is never long and they always let you how…read morelong it will take

Nick was super helpful and informative! Very nice guy who went above and beyond to make sure we got…read morethe car part we needed.

Dylan C. Was very helpful Installing a difficult battery. He…read moresaid it was against company policy to tip him which is silly. So I think you should give him the $20 tip or better yet an extra $200 on his next paycheck.

Very kind man who runs the place. Leo is very helpful and sweet. We had a vehicle break down and he…read morehelped us out while we were looking at our repair options.

they dont buy old cars then wht the hell do you do , waste ppls time the guy answers an you cant…read moreunderstand him an i ask about selling my car we dont by that old a car ,,,,

I'm sharing my experience so other customers can make informed decisions…read more I brought my 2019 Mercedes-Benz AMG C63 Convertible to Park Place Mercedes-Benz Arlington because the convertible-top trunk would stop about 1-2 inches short of fully closing. After keeping my car for over five business days, I was initially quoted $3,400 based on their diagnosis that the inner liner needed to be repaired. After three additional days, I received a call stating they had misquoted me and left a part off the estimate, which raised the repair cost to over $6,000. I was then told the service representative was able to "work something out" and reduce the total to $5,000 to repair the inner liner. Their written assessment did not mention any bent hinge or structural damage. When I picked up the vehicle, it immediately had new issues that were not present before service, including a popping noise and visible misalignment of the convertible-top trunk. When I returned the car, they kept it for another four business days. I was then told by the service advisor that the convertible-top hinge was bent and that the entire top needed to be replaced for over $15,000. I refused to pay this amount and informed them that this was not a pre-existing condition and was not identified in their original diagnosis. The service advisor stated that the service manager and the mechanical manager had also looked at the vehicle and confirmed the hinge was bent, and that they would not correct the issue. Because this conflicted with the original diagnosis, I wanted to seek a professional opinion from a third party to understand how the hinge could have gotten bent. I took the vehicle to Mercedes-Benz of Plano. Their technicians inspected the vehicle and found no bent hinge at all. They identified loose screws in the convertible-top assembly -- "loose enough you could move them with your fingers," according to both the service representative and the technician at Mercedes-Benz of Plano. After tightening the screws, the convertible top operated normally. No parts were replaced. The total cost was $215. This second Mercedes dealership's findings directly contradicted Park Place Arlington's recommendation for a $15,000 repair. I encourage anyone facing major repair estimates to seek a second opinion -- especially when a dealership quotes you an amount that you agree to pay, then adds additional fees after you are already committed, and then refuses to take responsibility for a post-service issue they claim exists but that never actually did.

Disappointed by Unresolved Repairs and High Diagnostic Fees:…read more I bought my car from here just over a year ago and had a fantastic experience. Ufortunately, my last repair experience has left me frustrated and out over $1,000--with the same problem still unresolved. I brought my car in for engine misfires in April. They replaced the spark plugs and coils for cylinders 1 and 2. Less than a month later, the misfires were back--including cylinder 1--and now affecting additional cylinders. Instead of investigating further or revisiting the previous repair, I was quoted $1,035 just to run a compression test. I was still charged $260 to run the test to tell me I needed the next test. Each time, it showed that Cylinder 1 was the issue. This feels like I'm being charged again to diagnose an issue that should have been fixed in the first place. I took it 2 other places to confirm my suspicion and for a fraction of the cost, it was confirmed that the original coil replacement simply wasn't tightened all the way!! I expected more from a luxury dealership--clear diagnostics, better communication, and accountability for work that didn't resolve the problem. If I'm paying dealership-level prices, I expect dealership-level expertise, not trial-and-error part replacements followed by another big bill. Still hopeful they'll do the right thing and make this right, but as of now, I can't recommend their service.