Listen ! I have never been sooo compelled to give anyone a review up until today ! I decided to go & sit at the bar today to try out the happy hour here and the award winning carrot cake my friend told me about ,& Grayson was the star of the bar because everyone gravitated towards him his energy & the love he has clearly for his job . I sat there & watched him tell the story about the carrot cake to everyone asking about it including me lol over n over again like he could never get tired of telling that story . His energy was so great that the lady outside with her two kids her small daughter wanted to make sure she told him goodbye it was the sweetest thing . The lady that I didn't know sitting next to me was like if she comes back and Grayson is not there she is turning around and leaving lol I can't say that I blame her honestly . So now that I got that out of myself system I haven't been to Sullivans in years & they still never seem to disappoint an oldie but I see it's still a goodie . I ordered from the happy hour menu and the carrot cake did not disappoint. Needless to say I'll be back next Thursday because I have been influenced to come back next Thursday when they have a live band by Grayson he also influenced the young lady next to me to come back . See you guys next Thursday ! read more

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This place doesn't let you order to-go over the phone. When you go in person they say you have to place the to-go order at the bar despite there being 4 people by the hostess stand and only 1 person behind the bar with other guests he is bartending for as well. We ordered the carrot cake and it takes about 20 minutes for them to bring it out. The manager was very rude to the bartender as well the way she spoke to him. Eventually they gave us the carrot cake and when we opened the box at home there was a hair on it. Great dessert but the worst service in Charlotte. read more

Sullivan's Steakhouse - Carrot cake - Steakhouses Near Me - Charlotte, North Carolina

We have been coming here for over 20 years! Great food, service, and ambiance! We will definitely be back and will always have my favorite go to steak salad. read more

My wife and I celebrated our anniversary at Sullivan's Steakhouse in Charlotte and had an outstanding experience. Sade, our waitress, provided excellent service, and Jason, the manager, was very personable and attentive. From the menu, we both ordered The Sure Thing--shrimp & lobster bisque, herb brick chicken, and New York style cheesecake--and everything was delicious, especially that chicken! They even gave us a complimentary anniversary dessert, which was a thoughtful surprise. I highly recommend Sullivan's Steakhouse for any dining occasion. read more

Sullivan's Steakhouse - Complimentary anniversary dessert. - Steakhouses Near Me - Charlotte, North Carolina

Date: November 13, 2025 Time: Around 6pm Staff; Friendly Ambiance: Very nice inside and a little upscale Food was very good. I really loved the sea scallops and the sweet potato casserole. The dynamite roll was good just really big and kinda spicy. Our waiter Michael (Mike) was so awesome. He answered our questions and made sure our experience was good. Overall, I had a great time and good food. Definitely would love to come back. It was my first time there. It wasn't as busy until later because it was on a Thursday. Thank you for taking the time to read my review. read more

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Came to Sullivans last night for my friends birthday dinner, reservation was at 9:45 we waited about 10 minutes to be seated. It took our waiter awhile to come around but we placed a few orders for apps and drinks. We ordered our main courses at 10:30 pm and orders were not received until after 11:45 pm now the restaurant was not that busy at this time. There was no apology or anything offered for the extreme delay. My steak was absolutely a bit dry but i was starving so overcame. Sullivans only allows for 4 cards at the maximum on the bill. So it took forever to get that worked out. Overall not the best experience for a steakhouse that I've been to a lot over the years. read more

Sullivan's Steakhouse - CAESAR SALAD - Steakhouses Near Me - Charlotte, North Carolina

Top tier service from the Hostess, to the bars, to the table. We went to celebrate something personal and everyone in the team made us all feel safe, secure, and loved. Shout out to Amber, our server, for making our table so empowered! For food, Sullivan always deliver. They also have their $49 3 course deal that make choices easier. Their steak is cooked perfectly and their cocktails are all on point read more

Sullivan's Steakhouse - Restaurant week! - Steakhouses Near Me - Charlotte, North Carolina

I recently visited Sullivan's Steakhouse during Restaurant Week with 4 of us total. The special menu offered a great selection which included an appetizer/salad, steak and dessert for $50. Our server was knowledgeable about the menu and provided helpful recommendations. She recommended the Knockout cocktail. It was pretty good but a little sweet. For the Restaurant Week menu, I started with the Caesar salad, which was very tasty. The main course was a 6oz filet mignon, and it was tender and cooked to perfection. They served it with a side of mashed potatoes which were also delicious. For dessert I got the cheesecake, which was pretty tasty. The key lime pie sounded good as well. Overall, it was nice to have a 3-course meal for $50 at this steakhouse. Will be back again. read more

Why Sullivan's? Because sometimes you just want a steak that makes you stop mid-bite and say, "Wow." That was our experience. After a great day at the PGA Tournament at Quail Ridge, I wanted to celebrate Mother's Day and my wife--who also happens to be my best friend. We walked into Sullivan's a little early that Friday evening and were warmly greeted, then taken to a cozy spot I call the "high rise"--a few steps up with a great view of the main dining room and other plates coming out of the kitchen. Our server, William, was top-tier. He knew the menu backward and forward and had some great suggestions that hit the mark. We shared the BLT Salad made tableside (a fun touch), then went with the 12 oz Prime New York Strip and the Filet. Cooked to perfection. The sear, the flavor, the tenderness--just what you'd hope for in a top steakhouse. We paired that with brussels sprouts and creamed spinach--both solid, but the creamed spinach is always a must at Sullivan's. The GM, Jason, even came by to check on us. That kind of attention to detail makes a difference. I told him we'd be back--and I meant it. read more

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Loved everything about this place! The food was incredible, the service was top-notch, and the atmosphere was both elegant and comfortable. The décor is stunning, and the wine selection is truly awesome. A standout dining experience highly recommend! read more

Service was fantastic from being greeted to seated to placing our orders! Food was good too but a bit the sides were a tad too seasoned for me. The French onion soup was delicious and I love a good cheese pull! The lobster in the potato au gratin was overcooked and dry which was sad. The steaks were huge and so good! read more

I went to sullivans for a GNO and we were all really disappointed. The steaks were overcooked and looked like 3 ounces. I didn't even get a pic but they were so embarrassing. My seabass was freezer burnt. I actually sent it back and even the manager was like um yeah this is not what we serve and was so apologetic. He actually had them make me a new one which was much better but by the time I got it everyone else was done eating and had to leave. They also brought out lobster bisque as an apology for the long wait but I'm deathly allergic to lobster so that could have been really bad. It took FOREVER to get a glass of prosecco and I asked for a second time and they ended up being me out two glasses lol. Just seemed like a lot of miscommunication. It was a Wednesday at 5 so they weren't busy. I've heard so many great things so I was definitely disappointed but I would try them out again for sure. The manager was so great at trying to fix things but the kitchen and bar just were struggling apparently. Oh it was also absolutely freezing in there and all of us were so eager to leave just bc we were so cold. : ( read more

Sullivan's Steakhouse - Steakhouses Near Me - Charlotte, North Carolina

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Had a great time here overall. The beef wellington bites were hands-down the best thing I've ever put in my mouth--they're so good they really deserve to be a full entree rather than just an appetizer. The filet mignon was cooked to perfection, exactly how I like it. Unfortunately, the lobster mac & cheese was a bit of a letdown--too runny for my taste. Our server, though, was super knowledgeable and friendly, making sure everything went smoothly from the moment we walked in until we left. read more

Sullivan's Steakhouse - Steakhouses Near Me - Charlotte, North Carolina

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Yes, Costco has led me here because of the gift cards. The lobster bisque was rich and delicious. The Chilean sea bass and the crab fried rice came out lukewarm. The sea bass was delicious with the sherry soy glaze. The crab fried rice was pretty much mediocre. Nothing stood out and was plain. The bartender was friendly. read more

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Disappointing Experience at Sullivan's Steakhouse I had high hopes for Sullivan's Steakhouse, but unfortunately, my visit was underwhelming from start to finish. First, we waited about 10 minutes before even being acknowledged by a server. When I informed them about my dairy allergy and asked if I could get a steak without butter or dairy, it seemed like a major issue. I also inquired about dairy-free side options, and the staff had no idea what was available. We ordered two types of Old Fashioneds, and one came out almost clear--pretty sure they forgot the bourbon. Then, I ordered a $100 steak, expecting something well-presented, but it was literally just thrown on a plate with no garnish. To make matters worse, no one checked on us after the food arrived. We also waited 25 minutes for someone to clear our plates. No one around us had great service. The environment was stressful, with the bartender loudly slamming dishes into a bus tub the entire time. To top it all off, despite my request for no butter, I'm fairly certain they still used some because I ended up with a severe stomachache. I also found some shredded cheese on the plate with the potato. The only redeeming part of the night was the manager, who was kind. But overall, the lack of attention to allergies, poor service, and chaotic atmosphere made this a disappointing experience. I usually leave great reviews everywhere if you check my Yelp account but this one was SO bad that it couldn't go unposted. read more

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We went to Sullivan's Steakhouse in Charlotte to celebrate my wife's birthday, and it was an amazing experience from start to finish. We both chose the "Sure Thing" pre-fixe menu and decided to upgrade our steaks. My wife had the filet and I went with the ribeye. You honestly can't beat that deal! At Liam's recommendation, we started with the beef wellington bites, and they were absolutely delicious. The lobster and shrimp bisque was rich and flavorful, and all of our food came out piping hot, which made everything that much better. Both of our steaks were cooked to absolute perfection. Our server, Liam, really made the evening even better. He had great attention to detail, gave us space to enjoy our meal, and still managed to keep things light and fun with his sense of humor. This was our first time dining at Sullivan's, but it definitely won't be our last. Highly recommend for a special occasion or just an amazing steak dinner. read more

We dined at Sullivan's Steakhouse on Christmas Day and were very disappointed. We had a 12:45 PM reservation and were seated promptly. We ordered the charbroiled oysters, but the cheese was barely melted, and the cocktail shrimp was just standard. Our waitress seemed uninterested, which we tried to understand given it was Christmas. Our entrées didn't arrive until around 2:15 PM. The seabass was overly seared, and while the bone-in filet was fine, the sides were not. The Brussels sprouts were lukewarm, and the potato au gratin was cold, as if it came straight from the refrigerator. Although the side was replaced quickly, we were already finished with our entrées. A manager apologized and said the side would be comped, but when the check arrived, it wasn't. We paid anyway. The potato was good once reheated, but overall the experience was disappointing. The kitchen seemed unorganized, and the staff did not appear happy to be working. This used to be a great restaurant years ago, but this was our last visit. read more

I'll start my review off by thanking our amazing sever Liam ! Great sense of humor and personality. He made my birthday dinner special. I was able to choose my own dessert! Creme brûlée was amazing! But lets talk about the juicy New York strip filled with flavor. The garlic mashed potatoes are great as well. My favorite was the shrimp and lobster bisque and crab stuffed shrimps ! Liam also got me signed up for their rewards program as I do plan on visiting soon to explore more items on the menu! read more

Sullivan's Steakhouse - CRAB-STUFFED SHRIMP PRIME NEW YORK STRIP GARLIC MASHED POTATOES - Steakhouses Near Me - Charlotte, North Carolina

Valet drivers ran over a cone in my 911 and all the plastic melted to the exhaust. Filed complaint with valet company. Sullivans service slow. Took 1 hour to get appetizer. Overall pretty embarrassing dinner experience. Will not be back read more

My family went Christmas Day. We started off waiting almost 45min for appetizers and salads. We did complain and the manager did her best to try to fix everything was not impressed with the GM on his sarcastic way of dealing with the overall problems we had with our experience. Bryan who helped us at the end of our meal did his best to make the situation better. Very professional and attentive. read more

We had a bad experience with Sullivan's two years ago when they cancelled our Christmas Day reservations at the last minute and I haven't wanted to go back since. But Carmen redeemed them tonight! We stopped in kinda late after listening to jazz at Middle C. Carmen was our server and she was the absolute best. She was super kind, bubbly and attentive. I wanted a steak but it was too late so I got shrimp cocktail and a wedge. Perfect! The shrimp cocktail appetizer comes with five large shrimp. The wedge was prepared as I requested: no tomatoes or bacon. I sampled my husband's Brussels sprouts and they are a must-try. They do have bacon in them. There was no room for dessert. Sullivans you just might have won me back. Thanks to Carmen! read more

Booked a table at Sullivan's for our 13th Anniversary. From the outside, it looks very small, but has a very intimate setting on the inside. Only Valet parking, but it is complementary. Menu consists of signature steaks and seafood, with shareable sides. Drink menu is nice as well. I had the 8oz. Filet and it was cooed perfectly. My husband had the Cajun Ribeye and it was huge. We shared some of the lobster Mac n cheese and the lobster au gratin potatoes. Both were delicious! For our anniversary, they treated us to a free desert and we chose the cheesecake. Perfect choice! Jada, our waitress was incredible. Very knowledgeable of the menu and made a few wonderful suggestions. We felt like VIP's in her section. A definite must try in the Charlotte area and make sure you ask for Jada! read more

Sullivan's Steakhouse - Lobster WHITE CHEDDAR & BACON AU GRATIN POTATOES - Steakhouses Near Me - Charlotte, North Carolina

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Sullivan's is great, I had the pleasure of attending a cakebread wine dinner pairing. The food was amazing the chef did an outstanding job and the wine was delicious. This is a great date spot and good for special occasions. Parking is a bit of a challenge but you can valet for FREE or you can park in the parking garage and Sullivan's will valid the parking. read more

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My first time here was on Wednesday, 02-07-24. I went to use a voucher for a free dessert for my birthday. I sat in the bar area. The other section of the restaurant seemed to be busy. There was a short wait, but a gentleman apologized and took my order. I was still allowed to order from the happy hour menu. I ordered the knockout, spicy shrimp egg rolls, the bananas foster bread pudding. I ordered the knockout since it was the only drink that had pineapple in it. The egg rolls was filling. Bread pudding isn't always my first choice for dessert, but I decided to try it because of all of the reviews. It was probably the best bread pudding I've had. The bar staff stayed busy, but the main bartender conversed with me in between drink orders. I may return for a special occasion to try an entrée next time. read more

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Dined here twice in the past week, I tried the steak & frites, truffle cheese steak & Sullivans angus burger. Every one of them is order again, they were incredible. Great portions, delicious flavor. The servers were available and answered all of our questions and provided recommendations. Both times I dined it was during ate lunch hours so the restaurant didn't feel overly busy but still welcoming. I wouldn't hesitate to dine here again! read more

If I could give zero stars, I would. On Mother's Day, we ordered over $200 worth of takeout from Sullivan's to celebrate. It was a disaster. The $98 steak I ordered medium arrived seared on the outside but raw and bloody inside -- absolutely inedible. The seabass was dry and overcooked, missing any sauce entirely. The sides were a joke: the "shareable" lobster mac & cheese was basically $20 worth of bland pasta with barely a trace of lobster, the crab fried rice was a sad single-serving portion, and the sautéed spinach was almost non-existent. We've ordered and dined at Sullivan's many times for special occasions, but this was by far the most disappointing experience ever. When I called to complain, the manager Matthew seemed apologetic. We weren't the only ones upset this day. He admitted they "dropped the ball" and offered either a refund or a chance to come back so they could "go above and beyond" to make things right. Because we live far away, coming back wasn't ideal, but he insisted. He claimed he would "take care of us," make it right, and that he "takes full accountability." Fast forward to our 10-year anniversary dinner. We decided to give them another chance, thinking they'd honor their word. We arrived, spoke to Matthew, and he repeated again and again that he would "take care of us," thanked us for giving them another shot, and promised to "make sure everything is okay." When I asked for clarity -- what does "taking care of us" actually mean? Are you covering the meal as promised? -- he remained vague and just said, "Don't worry, I got you." But he communicated this to the server and another manager, not to us directly and clearly. Shady. Then he brought out a "cheesecake eggroll" appetizer -- HIS personal favorite -- that we never ordered and never asked for. My husband doesn't even eat red meat. On top of that, we had already shared our allergies and restrictions with the server, which were clearly ignored. Then the worst happened. I took a bite of the Aji tuna and bit into something hard enough to potentially crack a tooth -- it looked like a piece of glass. We called Matthew over in shock. After checking with the kitchen, he confirmed it was actually a big piece of rock salt that never should have been there. While we were dealing with this dangerous incident, the first cheesecake eggroll he brought (which we didn't order) was left sitting there and got cold. Matthew then decided to replace the cold cheesecake eggroll -- again, something we never wanted in the first place. Before leaving, Matthew kept repeating to make sure we get dessert since that was "on the house," promising everything was "taken care of." Again, vague. When we got the bill, it was $300 -- and all they did was discount $50, which covered the two appetizers we didn't order and the dessert they later tried to charge us for anyway. Absolutely insulting. We should've taken the refund the day they "dropped the ball" and never came back. At this point, Matthew disappeared. A clueless new manager stepped in and gave us robotic, emotionless responses. She claimed she was "briefed" on our situation but couldn't do anything else. She even rudely stated, "We don't just give away steaks," which is laughable considering I paid $100 for a raw steak on Mother's Day. I asked her sarcastically if she wanted the $15 difference. This was never about the money -- it was about service, honesty, and accountability. After a frustrating 30-minutes, she finally called the executive chef, who agreed to comp my steak and "adjusted" the bill. Meanwhile, bugs were flying around us as we tried to eat. The restaurant was dirty and the sanitation rating was awful -- the opposite of a supposed "fine dining" restaurant. Matthew, the so-called "manager," over-promises, under-delivers, and doesn't keep his word. He claimed he was "trying to impress us" and give us a good experience -- what we actually got was stress, confusion, and zero respect. In the end, we felt tricked into returning under false pretenses, forced to dispute a ridiculous bill, and subjected to careless food handling and poor service. Just horrible. We will never return, and I strongly warn anyone considering Sullivan's to stay far away. This place has gone from "fine dining" to worse than an Outback Steakhouse. read more

Food was great Steak was really phenomenal They really took care of us Waiter was very attentive. Mood was quiet music and allowed us to be able to talk without shouting over the music Manager visited us and was great to talk with read more

First Off I would like to thank William who was our server tonight. He was very thorough with explaining the memu, our choices and what would be great choices with whatever we decided. He was very attentive and was very pleasant throughout our visit. The appetizer we had was the Crispy Shanghai Calamari which was very good. I had the Faroe Islands Salmon . Even thought I ordered it blackened and well done, I didnt care for it , so next time I think I'll order it medium done. I also didn't like the spinach that came with it. It was crispy and bland. I've never had that kind of spinach and hope that there would be better choices to go with the salmon. I'm glad I ordered the asparagus which was good, but seemed not enough to cover the price. My lady had the House cut Rib eye steak 16 oz which she absolutely loved. The general manager was also very helpful in providing a spread that went very well with her steak. She also had the Wild Steakhouse Mushrooms and some type of potatoe salad which name I can't remember. Nevertheless, she enjoyed them as well. Although there were some small areas I felt needed addressing, overall this is a great resteraunt with great food and I will still frequently visit this restaurant. read more

Sullivan's Steakhouse - Ribeye 16 oz, Wild Steakhouse Mushrooms ,Fresh Asparagus, Faroe Islands Salmon w/ dried spinach. - Steakhouses Near Me - Charlotte, North Carolina

I love the ambiance and atmosphere. They always go above and beyond to ensure patrons are satisfied. Ryan was our server, and he was great. Gave us really good choices, but we went with the Restaurant Week items that were quite good. Food was top-notch. Started with the market fresh greens: cherry tomatoes, radish, shaved gruyere cheese, and if course greens in a shallot Dijon vinaigrette dressing. Lovely. With Restaurant, you have a starter, entree, and desert for a fixed price. My entree was the prime NY strip at 8oz served with garlic mashed potatoes and delicious bourbon peppercorn sauce!! Next time, it's 12oz for me. Go big or go home, lol. Dessert was the bananas foster bread pudding with a caramel sauce with vanilla bean ice cream on top. Wonderful experience. Do check them out read more

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Afternoon late lunch at Sullivan's. Met Jason the GM when I arrived. Very pleasant. Leanne the bartender was very good and made a delicious manhattan. Calamari was crispy and delicious. Oysters were underwhelming and not very cold. They should be chilled. Bisque was quite good. NY Strip was ordered med rare and came out 5 mins after the order was placed and was rare, cold in the middle. My server did check on it and offered to have it reheated but my experience is that it is never the same when that's done. I was sitting at the bar and was the only person there. This is supposed to be a high end steak house. You would expect a cocktail napkin under your drink and maybe a spread napkin or placemat for your dishes. Nope. My dinner plate slid all over the marble bar when I tried to cut my rare steak. For the prices they charged I would have expected a much better experience. read more

Celebrated my bday dinner with friends!! Absolutely delicious food & amazing service provided by Daryl!! He provided several recommendations concerning appetizers, drinks & top picks for dinners!! Daryl was the perfect waiter for my bday dinner celebration. Highly recommend Sullivan & Daryl as your waiter read more

Sullivan's Steakhouse - Bday dinner - Steakhouses Near Me - Charlotte, North Carolina

Service is the reason to keep coming back. Chloe was our server and she was fabulous! Very knowledgeable about the menu, cocktails, wine selection, etc. Very attentive! 10/10 read more

Thursday after work jazz band has not disappointed me yet. If you get there before 6, you have to ask for the bar bites menus. $10, $15, $20. Not the best prices but the app choices are great. Haven't had a bad dish there yet. Staff is great except they try to keep the bar bites a secret. read more

Can you here on a weekday for lunch? They were not crowded at all, the staff were friendly, but not attentive. It took a while to get water, never received any bread. The food was just OK I had the lobster bisque chicken and garlic mashed potatoes, garlic mashed potatoes weren't fresh probably from last night. The lobster biscuit was too salty. They were out of wines that I desired. The hibiscus cosmopolitan was good but their signature drink the knockout was OK. They had a candle on the table that wasn't lit so the ambience was not really done. There were some signs in the front that said one hour parking however, the restaurant notes that you can park longer. Hope your experience is better than mine. read more

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I went to Sullivans steakhouse bar area on a Thursday around 5 pm. during Happy Hour. Very few people in the bar area. Ambiance was an elevated bar atmosphere. My visit featured live music, which was a pleasant surprise. My bartender/ server was Michael, who was absolutely divine. He was attentive and very knowledgeable about the menu, so he suggested a few really great items. Leona, the manager, was very polite & attentive as well. The burger sliders were delish. Surprisingly, moist and the cracked black pepper was a very nice addition of flavor. The cheesesteak eggrolls were very good, but the sauce/ drizzle made it outstanding! The Sriracha Shrimp Lettuce cups were very flavorful; sweet with a touch of heat. The lettce definitely added a freshness that helped to balance the dish. This was very good! The Beef Wellington Bites were probably the absolute best thing I have ever eaten in my entire life! OMG!!!! I will come back for them. Every. Single. Time! The unassuming balls of pastry on a bed of sauce. The flavor explosion when I took my first bite... Did I already say OMG?!! The last thing I had was the Banana Bread Pudding. It was moist, warm & delicious. This was served with vanilla ice cream. It did not disappoint! I look forward to my next visit! read more

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I am truly sad at writing this review. My wife and I went there for my birthday in September and we requested to sit away from the kitchen, per our reservation request a month earlier due to me being partially deaf. Where do they seat us, we sat across from the kitchen. This Thanksgiving we went back for lunch and our request from two months earlier to be seated far away from the kitchen was ignored. We were seated next to the kitchen. Both occasions I missed the conversation from those at the table. The manager gave me his card but he seemed plastic in doing this meaningless gesture. The food was good but not good enough for me to sit in isolation for two meals. They just seem to not care read more

4:30 reservation and like clockwork we were seated at 4:29. Love an on time seating. We were seated in a booth which provided space between you and the table (another plus). Our server was Allison and I must say, she is a KEEPER! She was attentive, gave loads of referrals and knowledgeable of all things from alcohols, wine and steaks. I started with the French 75 to drink and a Caesar salad as a starter. The drink was really good, the Caesar not so much. A little dry but it didn't change the tone too much bc when the Ny strip (8oz) came out and the Brussels sprouts. I will NEVER lie, get the Brussels, I could eat this everyday for the rest of my life. We topped off a nice bottle of Pinot Noir (Mark West) and excuse my pics, I ate so quick I forgot to take pictures before lol. Tip: GET THE CAJUAN BUTTER ON TOP OF YOUR ST The desert was a banana foster bread pudding. It was absolutely amazing. 12/10 read more

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We came for the Thanksgiving dinner. Turkey was a little dry, mashed potatoes were chunky potato (not mashed) service just ok (slow & hardly came by to check in our needs) was not impressed. read more

This restaurant use to be the best steak in Charlotte. What happened? The food and service has gone WAY down. Literal here for lunch and there are only 4 tables. We ordered steak and Cesar Salad to share. We ordered it medium it came back well done. Croutons in the salad were stale and there was hardly any dressing. The lobster bisque was extremely salty!! SERVICE: NEEDS IMPROVEMENT IMMEDIATELY! I had to go and get my husband water from tray of waters across the restaurant because our waitress disappeared again! It was just disappointment after disappointment. Last but not least, be prepared for the gnats while you're eating your food! Even though you are sitting inside far away from any outside!! SMH!!! read more

Sullivan's Steakhouse - Cesar CAESAR SALAD with stale croutons and hardly no dressing. - Steakhouses Near Me - Charlotte, North Carolina

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Of the many steakhouse options in Charlotte, Sullivan's Steakhouse should be at the bottom of your list. In fact, it shouldn't be on your list of options at all. What we had expected to be an enjoyable dining experience devolved into a frustrating ordeal that leaves me questioning how this establishment remains in business. Let's start with the comedy of errors that was my order. I ordered a medium-rare filet, an incredibly straightforward and common order for any establishment that purports to be a steakhouse. Instead, I was brought a well-done NY strip scorched so badly, I would bet it's being used as a puck in the Stanley Cup this week. When I pointed out the mistake, Sullivan's doubled down on their error by delivering a medium-rare NY strip--still not what I ordered. After 3 attempts and a maddening 45-minute wait, I finally received my original medium-rare filet order. The service was equally frustrating. For example, when we asked for a wine list, a basic request, we waited for over 15 minutes with no sign of it. In agitation, we flagged down another server, who also promised to bring it but never did. This pattern of neglect defined the night, with staff seemingly allergic to attentiveness. By the way, we were sitting at the empty bar. The final insult came from the manager, whose attempt at damage control was as half-hearted as the rest of the staff's effort to deliver a as much as an average dining experience. After the first steak mishap, he came out to apologize then assured us our full dinner was on the house--a gesture I appreciated but didn't demand, but he insisted. 30 minutes later, he came back to our seats to backtrack on his initial offer, sheepishly clarifying that only the steaks were comped, and not the full meal as originally stated. This exhibition of backpedaling was the cherry on top to an unforgettable evening at Sullivan's Steakhouse, flushing any remaining goodwill right down the drain. There are far better places to enjoy a steak without the side of frustration. read more