BEWARE -- very disappointing experience with Rairdon of Monroe…read more
I purchased a 2021 RAM 1500 from Rairdon of Monroe this February with approximately 59,000 miles. The buying experience itself was great -- everyone was friendly, responsive, and helpful.
However, what I found out today completely changed my opinion of this dealership.
When I purchased the truck, my salesman specifically told me that the 60,000-mile service had already been completed by the dealership and that I had nothing to worry about.
Today, at approximately 72,000 miles, I took the truck to another dealership for an engine oil change. They inspected it and told me the transmission fluid appeared old and recommended replacing it.
I was surprised, because I had been told by Rairdon that the 60K service had already been done. So I drove back to Rairdon of Monroe and spoke with the salesman to find out what was going on.
This time, I was told that they never performed the 60,000-mile service because it "wasn't due" when they had the truck.
So which is it?
At the time of sale, I was told the service had been completed. Months later, after buying the truck, I was told it had never been done.
I purchased a truck costing around $60,000 from what appeared to be a reputable dealership. I should be able to trust basic information provided by their sales staff about the vehicle's maintenance history. Instead, I was given information that turned out to be false, and now I'm the one dealing with the overdue maintenance and uncertainty.
What makes this especially frustrating is that we're talking about a relatively small service compared with the price of the vehicle. Losing a customer's trust over something like this is unbelievable.
If you buy a vehicle here, do not rely solely on what the salesperson tells you about completed maintenance. Ask for the actual service records and verify everything yourself before signing.
I will file complaints to DOL, trade commission and RAM USA.
