I don't usually leave reviews, but this experience needs to be documented because of how misleading…read moreit was.
I came in completely upfront about my situation. I was trying to get out of a bad loan and into something more reliable. I was told multiple times, that helping customers in situations like mine is something this dealership "takes pride in."
That couldn't have been further from the truth.
The deal they presented was structured to leave me financing close to $30,000, even after I clearly said I needed to be much lower. What made it worse is that I had already told them I had pre-approved financing and was focused on the total amount financed, not monthly payments.
Despite that, they repeatedly tried to steer the conversation back to monthly payment options, as if I hadn't already made that clear. That alone told me everything I needed to know about how they were approaching the deal.
Then it got worse.
They showed me KBB breakdown sheets to justify the trade values, but conveniently anchored everything at the lowest possible baseline. My Ram 2500 diesel was labeled as a basic SLT, completely ignoring the fact that it has the Outdoorsman package. Anyone familiar with trucks knows that matters, especially in the diesel market. That truck is worth significantly more than what they tried to represent. They highlighted the basic tow package while ignoring the professionally installed gooseneck hitch, an obvious value-add, further minimizing the true worth of the truck. They even deducted $200 for the truck being white, which felt like a petty and arbitrary adjustment used to chip away at the value. They absolutely knew what they were doing.
So instead of valuing my vehicles fairly, they minimized everything to make the deal "work" in their favor.
On top of that, the inconsistency and pressure tactics were obvious. I was told the Audi had been sitting for months with no interest. Later, after I pushed back on the numbers, I was suddenly told there was "another buyer waiting" and I needed to act immediately. That kind of contradiction isn't a coincidence.
And after I declined the deal, I was told my Challenger would just be sent to auction, which came off as dismissive and unprofessional given the situation.
I've attached the actual deal sheets and trade breakdowns so anyone can see exactly how this was structured.
I didn't walk in expecting a miracle. I expected honesty and a fair attempt to help.
What I got instead was a clear example of how numbers can be manipulated, distractions can be used, and pressure can be applied to push a deal that doesn't actually make sense for the customer.
If you're considering doing business here, slow down, review everything carefully, and pay attention to the total amount being financed, not just what they want your monthly payment to be.
I'm very glad I walked away.
Employees I worked with:
Sales Manager: Justin Nelson
Sales Associate: Daniel Vukovich