Absolutely Ridiculous....... This company is such a poor excuse for a used car company, it's actually hard to believe.... First, we bought the car over 45 days ago.... STILL haven't received the plates. NOR has the DMV received an "application for registration" from them... Even though they throw everything into the financing,.. Ex. Taxes, title, registration etc. We have made two payments on this car, and still are not listed as the registered owner.... We've been paying insurance on this car and our insurance company called the DMV... NO RECORD OF ANY APPLICATION FOR REGISTRATION FOR US.... TWO MONTHS LATER..... WHEN I CALL THEM, THEY ACT ALL PATHETIC AND SAY, OH, THAT LOAN HAS BEEN FUNDED, YOU OWN THE CAR ETC.... BUT, FAIL TO EXPLAIN WHY THEY HAVEN'T APPLIED FOR REGISTRATION AND TITLE FOR US. WE WERE CHARGED FOR IT. IT'S ON OR FINANCE PAPERS. THIS COMPANY NEEDS TO BE SHUT DOWN. I'VE NEVER REPORTED A COMPANY TO THE BETTER BUSINESS BUREAU BUT, THIS IS CRAP. I ACTUALLY HAD OUR SALESMAN CALL ME, ASKING SOME STUPID QUESTIONS AFTER THE LOAN HAD BEEN FUNDED... HE ACTUALLY CALLED A TOTAL OF 8 TIMES LAST MONTH... WHEN I FINALLY TOLD HIM THE LOAN HAD BEEN FUNDED, AND ASKED WHY HE'S CALLING? HIS REPLY WAS, " OH, THE LOAN HAS BEEN FUNDED? WELL, THAT MEANS I'LL GET PAID THEN..." "YOU GUYS HANDLE THE REST"..... No Joke... Meaning, we figure out why we haven't received the plates on the car etc. TALK ABOUT DROPPING THE BALL, ONCE A COMPANY HAS YOUR MONEY?!! (WHERE IS MY TITLE AND REGISTRATION?) Believe it or not, there are some business laws in place for this kind of thing. The DMV has told me that they can get SERIOUSLY FINED AND PENTALIZED for not applying to them for the registration and title for us, since we are being charged etc.... Also, as a dealership in this state, they have to follow the law/guidelines set down by the state to even sell cars. Since they aren't, OVER AND OVER AGAIN, a cival lawsuit is in order... just for harrassment and not following through on what is being charged, let alone, advertising for one price and selling it for two to three thousand dollars more... We also had that happen too with them... That's another long story. I'm sure you get the point. Just some helpful hints from one person looking for a used car to another... DO NOT EVEN DRIVE IN THE LOT..... WHATEVER THEY ARE TELLING YOU IS ABSOLUTE LIES AND DECEPTION.... I KNOW THAT HAPPENS A LOT WITH USED CAR DEALERS IN GENERAL BUT, THIS PLACE TAKES THE CAKE, YOUR MONEY, YOUR CAR, AND YOUR TRUST..... AND DOESN'T EVEN APPLY FOR REGISTRATION/ TITLE TO THE DMW,...ON WHAT YOU'VE AGREED TO PAY FOR.... (OVER TWO MONTHS LATER NOW... STILL NOTHING....) I'M SURE WITH A FEW MORE CALLS TO THEM, THE ATTORNEY GENERAL, AND THE BETTER BUSINESS BUREAU, I'LL GET MY PLATES. BUT, IT'S TAKING WAY TOO MUCH TIME AND MY ENERGY..... I MEAN, REALLY? I'M EMBARRASSED FOR THEM AS A COMPANY. PATHETIC. read more

I purchased a 2013 Harley Davidson Street Glide from Sullivan, after seeing their E-Bay ad. We live in CA, so distance was an issue when thinking about the purchase. Steve was helpful answering questions from my wife, as well as my friend who is more motorcycle-inclined, as I was underway on a ship at the time for the military. Steve was very helpful in this sense. Once a price was agreed upon, he even allowed a close family member to physically view the bike in AZ before purchase and shipment. Once the motorcycle arrived, the battery was completely dead - the bike couldn't be tested due to a dead battery. Luckily, the battery was covered under warranty at our local HD dealership. I will say, however, that Steve was cooperative in taking care of the battery, and offering to pay for it. The HUGE! negative that I have with Sullivan Motor's is the false advertisement. I have owned the bike for about a month now (very nice bike), but I was under the assumption this entire time the bike had ABS (Anti-Lock Braking System). Both over the phone with my wife and friend, as well as the Ebay ad, it lists the bike having ABS. This was the main reason why I purchased this motorcycle, and not a brand new one. You can't retrofit motorcycles with this option - it has to come from the factory with the option ($800 option). I am largely disappointed that Sullivan Motors advertised, and verbally confirmed the motorcycle had ABS, but it in fact did not. I would not have paid this much, if I knew this bike didn't have ABS. Unfortunately, it took me a month to find this out (driving unaware that I didn't have ABS) until I took an Advanced Motorcycle Course. My tires were locking up, which is unusual for ABS. After doing some more in depth research, I discovered this HUGE mistake. I let Steve know my disconcerns via Ebay's messaging service. I will say that he was receptive, and emailed me multiple times to "explain" what went wrong, but there was no rectification. The answer I received instead was "It's too late, you've had the bike for too long...." This is an UNACCEPTABLE answer when in the car/bike selling business, and hence why this review exists. I spoke with the prior owner, and the bike in fact NEVER had ABS. I hope others take this into consideration when choosing Sullivan Motors for their next purchase. read more

I came here to get a second vehicle for our family, of course I had my credit issues and there was no chance of getting a co- signer these days because everyone needs their credit for themselves. So I was told at Sullivan that it wouldn't be a problem with me obtaining a lender, so same day picked out care that was within means of $ for financing (they have no in house finance by the way!!) did another app they said that the Digital one was not able to be located. References you need up 6, and then your whisked away to the back meet with finance a woman names won't be mentioned, she had me sign documents then as I read I saw that this is car I'm taking home is contingent on getting a lender. I didn't realize how serious that was until I want to process. I did feel somehow that it would be something they would find something to correct .We had the car for exactly 7 days, maybe 10 then a lender finally picked up my financing they called told me if all was well I would be notified by mail and I didn't hear from them so I'm thinking we're OK. ,Well we got a call today saying that we need to bring the car back because the lender decided not to finance because I have short term disability so if you have that and they tell you they can work with you they are lying, just go find somewhere else hat has in-house In my opinion. It's a lot easier to attain a car and there's a lot less stress. I just feel that if it's so many cars on your lot you're trying to get rid of them why put the little man that's really being honest through all of this stress and the need to be more professional Is a must not just with making sure I have Car Insurance "full coverge" and my down payment but with everything else that's in between, I mean they got everything they needed before I left that lot they gave me absolutely nothing. let people know front that this may be an issue so that they know to walk away. We didn't need all that ,so just be careful and beware giving you info to guide the next person. read more

I was recent in a really bad car accident in which my car was totaled. I was taking a while for my insurance company to do what they needed to do to pay off my loan. Meanwhile I was left without a car. Its my finals week at Asu, I needed a way to work and Im 5 months pregnant. Not to mention I live in Maricopa so an uber ride to school was costing me $45 a ride. So I had every emotion in the book. I woke up Monday morning and found out that it was going to been close to impossible for me to get another loan for a car until my totaled car was dealt with thought the insurance. I broke down! I cried for about an hour then my husband said let me call my really good buddy Shane at Sullivan. We found a few Suv's online and I had my eye this Ford Edge. But honestly I thought it was going to be a long shot. I was pray and I could get something at that point Id be happy with anything. Shane was able to get me an AMAZING DEAL on the exactly Ford Edge I saw online and even better he got me this amazing deal in just 2 hour. YES JUST 2 HOUR. My jaw dropped no joke. Im paying $100 less than my previous car because I am a bartender (hard to prove income) and I dont have the best credit. I had so many options to pick from it was amazing. Hand down the BEST and EASIEST car buying experience I've ever had in my life. I am so grateful and happy with my Ford Edge it's incredible. Shane Espinosa the Cowboy you truly amazing at what you do. Thank you for providing my growing family with an amazing Suv. I WILL NOT EVER GO TO ANYONE ELSE TO BUY A CAR! read more

I recently worked with Tod Hale, a vehicle broker, to find a truck. After checking out several options at different dealerships, Tod suggested I take a look at Sullivan Motor Company's inventory. I found a truck I liked on their website, took it for a test drive, and ended up purchasing it. Within the first week, I noticed a jerking sensation in the transmission while shifting gears, and the check engine light came on. I reached out to Sullivan, and they were incredibly welcoming, inviting me to bring the truck in. Over the next week, they provided constant updates and ultimately replaced the transmission with a brand-new GM unit backed by a 3-year/100,000 mile warranty. They also replaced the oil pressure gauge sensor that caused the check engine light. On top of that, they personally drove to Prescott to pick up the transmission and brought it back for installation. They even repaired a dent on the front passenger fender and replaced the rear bumper footsteps, the truck looks fantastic. What stood out most was the level of care and commitment from both Sullivan Motor Company and Tod Hale. Tod was amazing throughout the search process, zero pressure and even willing to bring vehicles to me for test drives. I don't usually write reviews, but this experience truly deserved one. If you're looking for a dealership that puts customers first and a broker who genuinely wants to help, I highly recommend both Sullivan Motor Company and Tod Hale. They'll take care of you every step of the way. read more

I was shopping for a used F250. Using various auto search sites I found a vehicle at Sullivan Motor Company. I went to their website, filled out a form and sent it. Within a few hours I was contacted by Mr. Jose Gallegos. He not only emailed but texted and called. So I liked that it was not a waste of time to send in my request for information. Mr. Gallegos consistently responded very quickly to text, calls and email and answered all my questions. Once I set up a time to visit the dealership he was waiting for me. His time estimates for doing paperwork was accurate and he also drove the truck in advance and took the initiative to point out existing issues to me and help fix those that I wanted to fix. I thought I had One minor issue on closing the sale (not the responsibility of Jose). When I left the dealer I thought I did not have a warranty... Two were offered, both too long (years vice months) and more expensive than I wanted to pay. I would have gone for a 30 or 90 day warranty. Turns out after I posted the initial version of this review Jose called and and let me know I DO have a 90 day warranty,,, automatically included with the sale!!! So thanks Jose, I feel better to know about the 90 day warranty!!! And now I will try to change this from a 4star to 5star review! read more

I went here over the weekend and it was pretty busy and crowded. I hate crowds and I hate having to look for parking so I was frustrated right off the bat. I parked and walked around a bit looking at the selection they had, which was actually pretty good. All the slaes guys seemed ot be busy, but after a few minutues a guy came up to see what I was looking for and said he was sorry for the wait. I told him I guess it was good to be busy and he laughed, nice guy. We walked around the lot and I didnt see anything that I really wanted but I stayed and tlaked with the sales guy for a while about what I was looking for. He was super nice and told me they get stuff in all the time so to keep checking back. Right when I got to the dealership I thought it was going to be a pain in the butt, but the salesman was cool and seemed willing to work with my budget. I keep in touch with Sullivans through e-mail so hopefully there will be some good stuff coming through soon. These guys seem to have had bad reviews on here in the past, but whatever was wrong, they fixed it because their customer service seems pretty good to me.....I decided to up it to 5 stars because after I thought about it......I really haven't gotten good customer service like that in a loooooong time. =) read more

I don't like doing reviews and rates, so the fact that I'm actually doing one says a lot. I've needed an upgrade from my old Chevy cavalier for awhile now, but when the head gasket on it blew, I was forced to speed up my buying process. I dread dealerships, and I went into this one with that feeling of anxiety, but as soon as I got there I was greeted by Shane who instantly put me at ease. Before we started even looking at vehicles he was explaining to me that even though my old Chevy was busted, his company would still take it on trade, something I never expected. He then took me out to his lot and started asking me what I was specifically looking for in a new car. The incredible part was how much the guy knew about every make and model, and showed me at least 5 different vehicles with the options I needed. After spending a good 2 hours showing me vehicle, I fell in love with a Chevy Silverado. Before I knew it Shane had me approved and after a bit of negotiation I agreed to buy the truck that day. Even though we both had to bend a little to get to a deal I never felt pressured or forced into it. Seriously, I never thought I'd be this happy with a car purchase. Go see Shane. He's a class act read more

If you come over to this dealer make sure to see Jose! I came down to this dealer after seeing the vehicle I was looking for online. Jose had a plentiful amount of Vans which each having its different set of options. Jose was great! He let me go on a very very long test drive multiple times and on top of that Jose had no problem with letting me take it to my mechanic to have it checked out. My mechanic looked at the Chevy Express and said if I didn't buy the van he would! I was able to negotiate a great price with Jose that made the deal final. Overall I've had the van now a couple days and put over a 100 plus miles and everything still works as advertised! I also got a 90 day 3000 mile warranty for free with purchase of the vehicle that they offer so I would have safe of mind knowing that they stand behind their cars and vans where other dealers fall short of this. I give this dealer a thumbs up and recommend Jose from Sullivan Motor Company for others who are warry. PS make sure to check their website before going into the store since they have a great selection and tons of pictures for each car. That way you can narrow your search before coming in. Johnathan Tempe AZ read more

I was looking for a truck to pull our RV. We found what we were looking for at Sullivan, a 2009 Ford F-250. The truck had a couple of repairs needed and both Theo and Sergio worked with the shop foreman (wish I could recall his name) to obtain the part and get the truck ready. This started in mid- March 2020 and we finally received the truck in mid-April 2020. As you can see by the dates this occurred during the covid fiasco. The reason for the extended time was due to the unavailability of the part needed and difficulty in getting it shipped. However, throughout the entire time Theo or Sergio kept in touch and apprised us of the status. Even the shop foreman called and explained the situation and challenges they faced. This type of due diligence is rare these days. I cannot commend them enough for their consideration and effort in getting the truck road ready during such difficult circumstances!! During all this, I asked that they check the 7 wire plug and integrated trailer brake controller to ensure it all operated correctly, they did, and when I connected the trailer in May it all worked perfectly. Thanks to Sullivan for making the entire experience a lot easier! read more

BEST Experience!!!!!!!! I received a experience that you would never EXPECT from a dealership when I WENT TO SULLIVAN MOTOR COMPANY!!!!!!! I worked with Sergio one of the SALESMAN and he was very very nice and knowledgeable about all the vehicles I had questions about and help me narrow it down TO the best looking JEEP i could have asked for. After I got back from test driving a couple different Wrangler's he asked me instead of telling me, what i thought would be the best Wrangler that fit me. We then went inside and were working numbers out on my trade as well as the Jeep and his manager Jason took the time to come down as the showroom was full of customers and talked to me with respect and explained everything in a professional way which you usually don't receive at a dealership and made it the "BEST EXPERIENCE" I have been thru. Thanks to Sergio for helping me find the right Jeep and Jason for working it to fit in my budget. Need more guys like this in the AUTOMOTIVE business they are few and far between. Will send every friend and family member to these 2. Thanks again Joshua S. read more

Sullivan's motors is a joke. Everyone claims they are genuine but they literally tell you what you want to hear just to sell a car. Guy Sergio doesn't give a fuck about safety or loyalty. I told him I was anettes customer multiple times and he proceeded to keep selling for me lol. Then he put me in a manual Jeep which I mentioned numerous times I couldn't drive . I'll take a liberty at least definitely ignored everything I said. Sure enough I brought the Jeep back. Don't get me started on Annette she's the worst. She manipulates and hugs you and makes you sandwiches and says the most delusional shit. Like telling me we provide insurance just so I can get a car because my original car insurance was to expensive. Just so AJ the manager can pull me off to the side and say we don't provide insurance she's "alittle off" his words. So before I leave aj tells me you're good to go you're approved and enjoy the car . Come to find out days later that's noT the case and I had to bring the car back. STAY AWAY. Just money hungry dickheads who don't have an honest bone in their body read more

Went in to check out some pre-owned cars, mostly just to see what they had. Honestly, I didn't really have very high expectations as the place seemed somewhat old fashioned. I was expecting the cliche sleezeball type car salesmen that just breathe down your neck, trying to pressure you into a sale. I was pleasantly surprised when I was greeted by Shane "The Cowboy", one of the sales guys there, who was completely opposite of what I had expected. He wasn't pushy or anything like the typical fast-talking car salesman we've all grown to dread. As far as the dealership goes, it isn't too bad of a place. They seem to have fair pricing and a large inventory but really what sold me on the place was the great service I received from Shane. If you visit this dealership I would highly recommend asking for him. He's really knowledgeable about the cars, respectful and didn't try to push me into anything I didn't want but rather helped me find what I wanted by asking me the right questions to help me figure out what vehicle would be best for my needs and still fit my budget. read more

I was very skeptical of going to a car dealership to make the second biggest purchase for my family and I. I needed something reliable. A friend of mine recommended Sullivan's to me and said to just give them a shot, it's where he bought his car and he said he had a great experience there. As soon as I pulled up I was greeted by one of the sales people and asked how they could help me. I gave them my situation and told them I needed something reliable. The biggest thing that I noticed was the amount of inventory they had, from cars to trucks and a whole row dedicated to jeeps. I lost count of how many jeeps they had. After walking the lot for a bit I narrowed it down to a 2010 Suburban that I really liked. Next came the best part, the negotiation of pricing. They blew my expectations out of the water and met me where I needed to be a month. Next thing I know I'm driving away in the perfect car for my family and I, and am glad my friend recommended them to me. Thank you Sullivan Motors, I'll make sure to come back next time I'm looking for a vehicle. read more

My father-in-law suggested I check out Sullivans because he had bought a car from them about a year ago and had a great experience. I had not heard of them before I went so I had no expectations. The lots was organized and clean, and there was a good selection of vehicles, all of them seemed newer and in great condition from what I could tell. I was a bit nervous because my husband was not with me, and I did not want any high pressure sales or anything like that. The salesman who helped answered all my questions and knew what he was talking about. My husband gave me a list of questions to ask and he did a good job of addressing them. I felt like they really wanted me to have a good experience buying from them, you could tell they have a close knit environment. We worked out a good deal (after my husband approved of the final number) and got the financing all worked out. We are coming in tomorrow to pick up our new Chevy!! The process from start to finish was awesome. My father-in-law was right for a change. Love the guys at Sullivans!!!! =) read more

My wife and I were looking for a vehicle for our teenager. We found one on the Sullivan Motors website so we went there to look at it. My wife was worried because a salesman's was standing outside like he was waiting to pounce on someone. However, the salesman (Taylor) was fantastic, not pushy, he listened and it felt like he was working for us, not trying to prey on us. We were able to negotiate the price, and were very happy with the process. We have purchased many vehicles over the years and this purchase was by far the easiest and least stressful. The vehicle itself was used, with over 100,000 miles on it. I got it home and went through the basics and was shocked by what I found. It had a fresh oil change, new brakes, and everything was clean and clearly well maintained. When I buy another vehicle for our last child in a couple of years, I will going to Sullivan Motors first! Thank you for the quality and professionalism. read more