They have the worst customer service ever!! Can't speak to anyone. I was refused any help and hung up on today by a customer service representative from Suddenlink. read more

I am currently attempting to report a problem with my service - a limb fell and knocked the cable to my house loose. This is causing my internet to be sporadic. I have attempted to utilize the automated system to report the problem. The system tells me to hold and someone will be with me in a few minutes. After a few minutes I am disconnected. This has happened three times. So, I attempted to use the "Chat" function on the website. I waited for the next available person for over 15 minutes. There is a local office in town. However, if you are not coming in to pay your bill they will only give you a business card with the number I have already tried to call. This company is a prime example of what happens when a company has a monopoly on a service in a particular area. Terrible customer service. read more

The way that Suddenlink treats their customers, in a business environment where cable is seen as a "dying technology", is appalling. Two days in a row I called the customer service number to be greeted by wait times exceeding 30 minutes. The second day I requested a call back at a time provided by the automated system. The time agreed upon was 1445 on 15 October. That time came and went with no call. At 1600 that day I tried to call again and again it was a 30 minute estimated wait. I decided to go to the Bossier City, LA store for help and was greeted there by over 20 people waiting for help from only 4 associates. Frustrated and unwilling to stand in line for over an hour I decided to wait on the phone instead of in person. ONE HOUR AND SIX MINUTES later I finally connected with someone who assisted me. Ultimately I stayed with Suddenlink because they were able to get my total bill reduced by 75 dollars, thus beating using a streaming service like Sling for a total overall cost. I have zero allegiance to any cable/ISP and only care about cost since I believe they are all equally greedy and dismissive of their customers but I do think that Suddenlink is particularly bad and look forward to the day they are forced out of business as their customer jumps for other options like Sling, Hulu and Amazon. In the mean time I'll save money, even if it's a few dollars, wherever I can. read more

Just waited from 10-12 for our technician to come. Called them at 1:15 and they said he came to house and left. We were in the den waiting the whole time. Never even rang the doorbell. Terrible service. read more