This service sucks. I canceled service with them because the new location I was moving to doesn't…read moreoffer their service (no wires to build off of to get to my new house) well, I returned my equipment and paid the remaining balance due. I got a confirmation email stating it was all good. Then the next day I got an email stating my card was being charged $130 for service. First off, I don't pay my bill autopay. The charges my card without my consent and then I went in person to dispute this and the lazy worker said they can't do it in person. So I had to call. I couldn't understand the service rep and I demanded a manger or supervisor multiple times for the to just hang up on me. optimum hung up on me 4 times! I'm furious with this provider and still haven't received a refund. This is ridiculous and their management needs to wake up!

The only reason I'm giving it a 1 star is because the technicians are always so polite…read more Unfortunately the service itself isn't great I've had internet problems since I've had them and have had to set up 4 appointments to have someone come out and we haven't even had them for a year yet. Tomorrow will make 5 appointments. Get this... a technician came today fixed my problem and I had steady internet for about 4 hours until it went back out again. Tomorrow is day three with no internet and after talking to them about credit/discount they told me to "check in with us later...." Are you insane ? I went three day without a service I pay for. I work full time I go to school full time and I need internet to do both! The only other provider I can find is AT&T and they want $15 more for less speed. But I might just have to bite the bullet. If anyone has any suggestions for me please lmk I'm new to Haughton to Louisiana itself.

I was not satisfied with the help I received on line, so I went to the Xfinity Store on Youree…read moreDrive, Shreveport, LA. Our customer service rep there was Jenna Pulsipher. I can't say enough nice things about this young lady. She went above & beyond the required service. She did everything she could to make sure that we got what we were promised on line - and then some - You should consider yourself lucky to have such a wonderful employee. I certainly hope that she is treated well so that she can stay at Xfinity for a long time to come.

I AM IN KEITHVILLE, LA NOT CA!!!!! will not let me change the city and state…read moreIf they do property damage to your yard, you get the run around on getting it fixed, this happen on 04.03.24 and as of today 05.24.24 it is not taken care of and you will not get a call back, you have to keep calling just to get the run around, was told to get a quote for the damage and they would send me a check to cover it right away and they has not been done and every time you call you get the same BS with not help at all and no returns calls from the back office (which I do not think there is a back office since you can not talk to anyone in the back office) or not calls back from supervisors!!!! yes do have service with them in 3 different houses and they do not give a crap!!!!!!! I am in Shreveport LA dont know why is is saying I am in

We have been using Ashton for our internet connection with fiber technology for about a year and…read moreLOVE it! Its so nice to deal with a real person when you have a problem! Also the prices are more effective than ATT or TMobile, etc. Love GoeZoe!

I have been a loyal Verizon customer for 16 years. I stopped by this location on a Monday…read moreafternoon to ask a few questions before upgrading my phone. This should have been quick and easy. This used to be the BEST location, what happened?!? After more than an hour of waiting and like others have mentioned, watching people come in and get helped before others who had been waiting, I finally left. If this is what it is like to be a Verizon customer then this may be the eye-opener I need to switch companies. Save yourself an afternoon and don't bother coming to this location.

Worst location I've ever experienced. Several employees standing around not helping anyone.read more

We changed because of price. I guess you get what you pay for.quality is horrible,can't watch 1…read moreshow all the way through without it buffering.terrible service

would give zero if I could have!! This is the most horrible service EVER! They came out to…read moreTRANSFER an existing service that I had for about 15 yrs. They put in for a new service so the tech couldn't finish the service. Spoke with numerous people hours at a time and no one would help me get service. I told them I wanted to cancel and they told me they would not come and get the cable stretched across my lawn...they could send someone to bury the cable but would not remove it...Ridiculous to be treated this way after so many years of service..do not waste your time..they are ridiculously unorganized and don't really care what they do! spend your money on a better customer service !

Working with Network Communications is great!…read more Their investment in East Texas is second to none and they are bringing the future of high speed fiber Internet!

From the owner: Provide Fast, Reliable, and Innovative voice and Internet service with a personal touchread more

I highly recommend this local DIRECTV office in Shreveport! As a native of Shreveport, I was so…read moreexcited to find out there was an office close by to help me. My husband and I were very pleased with both our salesperson and installers. They were able answer all of our questions. When I called the office, they were extremely patient and took the time to answer all of my questions. Our installer did not take long to complete the job but spent plenty of time making sure we got all of our questions answered. This tv stuff is new to me, so I had lots of questions. Based on my experience, this rating is well deserved.

Professional, friendly, and extremely knowledgeable. When I called Satellite Works to help me they…read moredid exactly that...They were able to get a job done on their first try, which 2 installers from another DIRECTV satellite company stayed less than 5 minutes, provided hardly any reason for why they couldn't start the job. The 2 installers pulled out of my driveway, right when I went inside to catch a phone call; I really felt that was just so unprofessional. I called the local DIRECTV office Satellite Works who completed my service this weekend and everything is going well. I found my tech walking me through every part of the installation process in my home. So glad to know and forever grateful that hard working folks still exist. I give them a 5.