Had Xfinity wifi for a year and moved out of state so canceled the service and returned the…read moreequipment the day I left. I kept receiving calls about how I failed to turn in a piece of equipment that I know for a fact we returned with the other equipment. I paid $60 a month for 500mb wifi and was charged $116 apparently for wifi use from 05/04-06/01. I returned the equipment 05/02 and they doubled my rate and tried to say it wasn't for the equipment (because the equipment was obviously returned when I gave the reference number from the receipt) but for the wifi bill and moving fees. The work around it took just to get a person on the line was ridiculous and a 30 min process to get a refund even though they seamlessly transferred the 116 at 3am from an already cancelled account. For them to charge me after my accounts canceled for services that didn't exist is extremely shady. If you can use any other provider do it.

This store is absolutely amazing and I just have to brag on it a minute!! Jeremiah helped me switch…read moremy phone plan and let me tell you, he gives the kindest, most patient service you could ask for!! He literally stayed TWO AND A HALF HOURS on the phone with customer support trying to fix a porting issue with my service, HALF AN HOUR PAST CLOSING, just to make sure I left with a functioning phone. I couldn't be more grateful for him. I don't know how much he's paid, but he deserves a raise!!

Please note that this review is about my experience trying to sign in, not my experience with this…read morestore. The store is excellent, Verizon app sucks. Trying to change your credit card is an exercise in Catch-22. Joseph Heller is chuckling. Try to log in, put in your password and then tells you you've exceeded your attempts (1). You try to change your password but you need a code. Guess what: you can't get a code until you put in your password which has to be changed due to your one attempt to log in is excessive but you can't get a code without putting in your password. Round and round we go getting nowhere until I'm ready to defenestrate the phone. Other than that I have no complaints about the phone service.