Had Xfinity wifi for a year and moved out of state so canceled the service and returned the…read moreequipment the day I left. I kept receiving calls about how I failed to turn in a piece of equipment that I know for a fact we returned with the other equipment. I paid $60 a month for 500mb wifi and was charged $116 apparently for wifi use from 05/04-06/01. I returned the equipment 05/02 and they doubled my rate and tried to say it wasn't for the equipment (because the equipment was obviously returned when I gave the reference number from the receipt) but for the wifi bill and moving fees. The work around it took just to get a person on the line was ridiculous and a 30 min process to get a refund even though they seamlessly transferred the 116 at 3am from an already cancelled account. For them to charge me after my accounts canceled for services that didn't exist is extremely shady. If you can use any other provider do it.

HORRIBLE!!!!!!!! DO NOT purchase or switch over! I'm giving…read morea warning and trying to figure out the same things RW E. it's not worth all the smudge in the line to pretend that maintenance going to come out and NEVER do!

You changed the cable to streaming at the end of 2022. This forced anybody that did not have a…read moresmart tv to buy one. There is a lot of older people in the area and on a fixed income. I called today to get another fire stick for my mom and was told that they only get 1 free fire stick per household. So, not only was she forced to buy a smart tv if she wanted to watch tv, but now she can no longer watch tv in her bedroom or sewing room without forking out more money for another fire stick. If there was other options for internet for her she would not have Sparklight. Maybe I need to look into Direct TV. You people suck. Don't ask me to call to address this issues because I spent 20 min on the phone waiting for a supervisor.

BEWARE!!!!! IF You think you need to have a service man come…read moreto your home, THEY WILL CHARGE YOU 100.00!! I was told ahead of time they DO NOT charge unless there a problem inside that needs repaired! that was NOT my issues and I was still charged! BAD BUSINESS