OK so this review is specific to corporate company policy. First I have had SuddenLink for a year…read moreand basically the internet and TV have been fine without the issues discussed by others. Please note that I live in a 1100 sq foot house so signal strength is not a concern. So here is why this review. Over the weekend, the mini TiVO stopped working and I got a "blue" screen that said there was no software. Ok, read online that this particular model has a "chip" issue. Not a big deal pick a new one up on Saturday. First frustration: Suddenlink only has 1 office and they are not open on the weekend at all. Ok fine I will go on Monday: Second frustration: Monday at store (nice but useless rep) says that "we do not have any equipment at this store so a tech has to come to your house" and "if it is anything but the TiVO we charge $60 bucks". So first, I did not need a tech, I needed a new box!!! Ask if they could mail a box to me? Nope a tech is the only option!! 3rd frustration: I decided that I wanted a second TiVO box when the tech comes, get told "nope that is a separate appointment". Really!!!! So at the point, I ask about buying my own TiVo and got told that was fine but I had to pay a $250 nonrefundable price for the Suddenlink "chip". So I said, cancel the extra TiVo and have the tech come out and give me a new box. So my frustration and question is: Why do you even have an office in Georgetown? It seems all they are allowed to do by cooperate is to take money and schedule the tech. Well guess what, there is an app! for that.

Trying to cancel service is an absolute rectal exam. It shouldn't take 45 minutes and 2 operators…read moreto cancel. They really try to strong arm you into staying with them. Horrible experience. Still no email confirmation an hour later, although I asked for one several times.

Book with ATVP - hands down, fantastic work, amazing value, hung two TVs, professional and highly…read moreskilled. Don't miss out,

Jeremy and Blake did a phenomenal job hanging our tv (and ceiling fan). They were professional,…read morefriendly and provided great value. A+

we had an appointment today with DISH technician to be here between eight and 12. After 130 we…read morefinally got notified he was not coming. So we spent the morning at bound at home waiting on someone who didn't even tell us they weren't coming until after it was time for them to come. I just made a new appointment. But I'm talking to a computer and I have no assurance that this next appointment between eight and 12 is gonna happen anywhere near that time or within that time. I don't know about you but talking to a computer that has a scripted conversation is not what I call Service. I'll be looking for an alternative to DISH now

I had a STAP voucher and didn't know what to do with it. I found a list of vendors and contacted…read moreeach one, and All Digital was the first to respond -- and I'm so glad they did. Clara helped me find the right device, and took care of all the paperwork. She communicated well throughout the entire process, and made sure to follow through to the very end. Best of all, she arranged shipping to my home; I never had to leave my house. If you're looking for help with a STAP voucher that involves electronics, I highly recommend working with All Digital.

I just wanted to take a minute out of my busy and chaotic schedule to congratulate one of your team…read moremembers in your Belton local office. I have only visited your office twice in Belton and both of those times I have had a wonderful helpful experience from the young lady in the front desk by the name of Alexandria to help me out. Unfortunately, I did not get her last name, but both times that I have been there Alexandria has been very kind and very helpful. Her politeness and kindness in taking the time to help solve my issue made me feel like I was dealing with family. Alexandria is a wonderful and great asset to your team in customer service. Please take the time to thank this young lady for her great performance in customer service, I wish you'll happy holiday and once again thank y'all so much for the great experience. A Satisfied Customer, Juan G.

Our internet with them goes down until a technician comes the next day to fix it. This has been…read morehappening about twice a week. Before, it was every other week, but now we're without internet for 24-48 hours each week in Belton, TX. When calling support, I'm put on hold for 20-30 minutes, and I often have to call back several times just to get an appointment scheduled. Not to mention, our monthly bill is over $150 for this unreliable service.

James came out and installed an outside hard wired line to my outdoor pool equipment. It works…read moregreat! No more crappy wireless connection that makes my OmniLogic crazy! Yay! Thank you!

James rules. He mounted a new Frame TV over our fireplace, took down the old mount, and had it done…read moreall in an hour. Excellent experience from start to finish.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

The service provided by James is excellent. Just be prepared to deal with someone very energetic,…read morewhich is understandable since he handles a high volume of requests all by himself. Even though they don't offer multiple options for the same services, the ones they do provide are exactly what you need. It's worth noting that Killeen is growing rapidly, and with so many new residents moving in, their services are perfect for those who need to get all their utilities connected quickly. In my case, as part of the offer, we received a free cell phone for a year. Right after leaving the store, my wife accidentally misplaced it with the box. We only realized once we got home. The next day, I reached out to James by text, very worried. Without hesitation, he called me back and took care of the situation. In the end, I recovered the phone intact, but what really stood out was how James handled everything, with total commitment to customer service. Also, as soon as I connected the box at my house, I had internet. As simple as that. Kudos to James and Spectrum service. Five stars for the internet service (the one I signed up for) and five stars for customer service.

If you are new in Killeen, this is the place to go. Chuck Bell will hook you up with the best…read moreservices at the lowest price. He also knows experienced and fair priced contractors for all your home owner needs.

Luis was super helpful and walked me through the process of the issues I was having. Super easy and…read moresmooth. Was in and out quickly.

The actual internet service at my home has been okay so far, but everything else about dealing with…read moreOptimum has been a nightmare. Their customer service is extremely frustrating. It's nearly impossible to get someone on the phone who can actually solve a problem, and when you do, the experience is usually rude, unhelpful, or full of conflicting information. Trying to get an issue resolved feels like being sent in circles. I've been told different things by different representatives, and some of the information I was given turned out to be completely inaccurate. On top of that, communication can be very difficult because many of the customer service agents are hard to understand, which makes resolving anything take even longer. Overall, the lack of professionalism and poor customer support makes this service not worth the hassle. Even though the internet itself works fine, dealing with the company is exhausting. I would strongly recommend looking at other providers before choosing Optimum.

Horrible customer service. Spiked my bill from $45 to $90 without prior authorization.read more

Poor internet connectivity - drops the connection consistently. Extremely difficult to cancel…read moreservices as well.