The tall lady with military cut was very understanding and accommodative with the billing. She…read morewent out of her way to help us out with disconnection and final billing as we were moving out of Bentonville. Sorry... couldn't recollect her name :) Other staff were also very friendly and eager to help. Missing u Bentonville :(

I have had a very strong dislike of spectrum due to the lack of any kind of care from them while i…read morewas stationed at ft. hood. The service is horrible, they have zero customer service skills, and they just lack anything i want to continue to support. Since the merge with Cox, I had to move my service. Went into this store, talked to 4 or 5 people wearing spectrum uniforms. not a single one was able to help transfer my service. finally after about a hour of telling them the address and dealing with the employees acting high and mighty. they get it scheduled for tommorow. all the while telling me the price would remain the same, same equipment, same everything pretty much. i liked cox alot. they were always on point when i needed something fixed....spectrum called me out of the blue from this store today and told me the price i was going to have to pay for the exact same service had more than doubled. will not ever be doing business with anything associated with spectrum. its just not worth the headache. would give zero stars if possible.

this is the worst company! we called on the 4th of the month to establish service and we have not…read morehad working internet for more than 4 days. I have actually had cutomer service tell me they can't help me and hang up on me. i can't even stress how terrible a company this is! avoid at all costs!!!!

Run. Don't use this service, for any reason. I just hope they aren't your only service. These…read moreassholes during a pandemic shut our internet off 5 times. I cancelled TV to reduce the bills. Money's tight. We use the internet for business and side income so we kept the internet. They charged me over 259 because in the process of cleaning we misplaced the cable boxes that were meant to be sent out. I found them and drove them personally to their store where they told me I'd be seeing a credit on my next bill. This was 7/31 so I assumed in August. Nope they shut the internet off on me then too. Then slapped a $100 reconnect fee on top. You can never catch up with these crooks. So I paid an extra 250 for the equipment, it's September, the credit should be on my account right? Nope internet shut off again. Fuck these people. Cox is a dirty, greedy, stingy company who says they want to help people in a pandemic but all they fucking care about is money. So fuck them - go elsewhere people I implore you. You will save so many hours not fighting customer service, not overpaying and getting upsold. Run people run

I called them, who we've done business with for 7 years, and they told me I was stuck in a contract…read moreand had to pay 100% of what was left on contract to cancel. I call back again another person tells me my contracts had expired months ago and I was on a month to month plan. I immediately canceled. Buyers beware of this company and their predatory contracts and trying to scare you out of canceling when you can. AT&T and t-mobile have better customer service, fraction of the price, same product. BUYERS BEWARE.

Jerremy Knox was extremely patient & kind! He gave me excellent customer service! I highly…read morerecommend this Store!

Outstanding customer service! Great communication by the representative that helped me today.read more

Since I got their new "upgraded" cable box, I can't pause live TV for more than 30 minutes, my TV…read moregoes black sometimes multiple times an hour and routinely throughout the day, and everything about the DVR works worse. I love the simplicity of cable, but if they're going to keep blacking out my shows on an ongoing, routine basis over and over, I'm going to have to figure out something else. And of course, you can't email them, and their chat and phone service runs you around in circles.

If you like to give your money away for nothing, go on in. They find ways to upgrade and con you…read more My cable bill alone is almost $350 a month with three TVs. I would not recommend Cox.

Good enough isn't Great. People are nice, prices and service plans way too costly…read more This corporation can lower the prices for Seniors.

You could plug a literal potato into the wall and get better internet than they provide. Am…read morecurrently paying $70 a month for 350 mbps download speeds, which work excellent, however, the upload speed, which is supposed to be 30-40 mbps, has NEVER gone above 10 and usually sits at or below 1.0, yes 1 mbps, good luck trying to do anything online with this garbage. After multiple visits, the technicians still cannot fix the issue, saying the job can only be fixed by power line certified technicians, and not home technicians, well here I am, 2 months later, still having the same dang problems. The only reason I haven't switched is because of it could be fixed it would be an excellent plan to be on, unfortunately, the bums are too lazy to get off their butts and fix their services. DO NOT get internet here as it will be very difficult to do anything online consistently.

Scammy. Promised one price on the phone. Then billed more. Called and they denied previous…read moreconversation and said I was wrong. I sent them a recording of phone call proving they are lying and they reversed pricing to promised amount on phone. Do not do business with them, you will have problems with service and billing

Five stars for the awesome customer service! We were having issues with our wifi lately- we stopped…read moreby and instead of being rude... or acting like we were dumb, they genuinely acted like they cared.... and listened to us! Since they couldn't get a technician over today, they sent us home with a replacement box to see if that would fix the problem until Monday... no extra charge or anything. Oh- and when we were leaving the store, the representative that was helping us, followed us out and held open the door! It's the little things, keep it up, Cox! We are very happy customers with Cox Communication!

Cox is the absolute worst company. They might be as bad if not worse than at&t. We're paying for…read morevery spotty service. It should not take an hour and a half to watch a 30 minute Netflix show. They'll give you the run around in the store and on the phone. I cannot wait to get out of this deal. Would not recommend to anyone. No stars from me!

your customer service people are horrible. very arrogant and non helpful. Glad we have choices.read more

I pay my bill and they disconnect my service. Bill was paid 5 days ago but they still say that I…read moreowe. No service for past due payment for 5 days, which was paid. I can't get thru over phone or chat, 2 hour wait time.