ServPro helped us with our home after we had extensive water damage. All of the employees were very…read moreprofessional and polite. Thank you to Zach, Klay, Jaden, Avery, Edwin, David, Cody and Jay. Highly recommend for mitigation services.

Over the course of the last 3-4 weeks, I have had the pleasure to see my mother's home literally…read moretransformed back into a lovely small cottage. Three people are basically responsible for this transformation. Let me start by saying that Shane Walker was our angel. He managed this project with such professionalism and care that I give him my highest recommendation. He was there and stayed in contact with me (I live in Springfield, Mo) from day one until the house was completed this week. 5 Stars! Thank you, Shane. He showed such respect and integrity that this company is lucky to have him. Towards the end of the job, I received a panic call from my mother's aide, LeAnn Sherrill. There wasn't any hot water in the house and the carpet cleaner was on his way! I called Shane! In literally minutes, he came and took care of the problem. The pilot light had gone out and needed help. He saved me the cost of a plumber and I am so grateful to him for this as well. Two other workers should be recognized. Jay Westcott and Mike Sylva. I saw the care and work ethic from these men demonstrated daily. Few other workers could be compared to them. 5 stars! They were trustworthy, had the best work ethic every day they "showed up", and treated me and my family with the highest respect. It was a dirty job, and they completed every task to the fullest. They even went above and beyond to replace a matching ceiling light at their own cost! Not many people would do that for a 93-year-old homeowner who they had never met. They would stop their work and give my sister and me a tour every time we came. My mother's aide, LeAnn Sherrill was there most days and reported to me how "awesome" they were. We thank them as well for doing such a wonderful job. Highest regard! The house had such a huge amt of damage from a faulty a/c duct system in her attic. Water came down in 4 rooms and a hallway. New ceilings, walls, insulation and floor joices had to be installed and in the end, carpets were beautifully shampooed and brought back to life. Without their honesty, hard work, and work ethic, things might have played out very differently. In the beginning of this ordeal, the workers who came and cleaned up all the water damages were also superior. 5 stars. Please look up their names and extend to them our deepest appreciation and thanks for all that they did for us. For 9 days, they came daily to inspect and deal with water being removed from the home. They as well should be recognized and given any monetary rewards available. In summary, I would use and will recommend Serve-Pro to the public in and around Carthage, Missouri. Thank you all! My mother will be returning to her home today after being gone for 7 wks. She is going to "flip" when she sees how her home looks. She will cry. Again, this is a long review, but it all needed to be said. Sincerely, Connie S. Henry (POA and oldest daughter of Imogene Kaughman, homeowner.)

Gary cleaned our carpets today. He did two average sized rooms and a large area rug for $231. He…read morearrived right on time and was very efficient in getting set up and working. He was done in just under 30 minutes! Wasn't sure whether we should be impressed or concerned by how quickly he completed the job but everything looks good. Reserving the fifth star until we see how long it takes to dry and what it looks, feels and smells like when dry.

I've used several of the part time carpet cleaning companies here in Joplin over the years but I'm…read moreconvinced that Gary from Stanley Steemer is the only company to call if you want the job done right the first time. He spent extra time going over the high traffic areas until I was satisfied for no additional cost. This was my first experience with Stanley Steemer and it wont be the last. Thank you, Gary from Stanley Steemer!

Mark and his crew were fabulous! They did a great job on my home. It was our first time ever…read morehaving to file a claim like this with our insurance and he walked us through the whole process. If we ran into any issues at all he had us call him to get it squared away. Great pricing! Great Communication! It was because of Mark and the way he treated me and my wife they received our business and will for any future needs. Just adding a new roof and gutters made our home look brand new. Thanks Again, Mr & Mrs Holloman

From the owner: Damaged Roof? Get Quality That Lasts! Call Us NOW (417) 222-4204read more

Mitch is not someone you want to do business with. If you want to pay three times more than what…read moreother companies charge, this is your guy. I was charged insurance rates and Mitch refused to lower the price. I was forced to pay over almost 3k just to dry out the carpet and pull some sheet rock. Mitch threatened to put a lean on my house if I didn't pay my bill in full. What an absolute jerk. DO NOT use this company unless you want to over pay to have them set up some floor fans & then rip off way too much drywall because they thought they would be hired to repair it, I kid you not he was angry when I told him I would be hiring someone else. What an absolute jerk and a total rip off. Stay away.

I can't say enough about how Chad and his team with Puroclean went above and beyond helping me when…read moreI had a water pipe burst behind the sheet rock in the HVAC room. Chad was a great help by showing up in a timely manner and helping me with the insurance company and keeping me informed every step of the way. Other restoration companies that I called only seemed to want to cut me out of the picture and deal straight with the insurance company and keep me in the dark, but Puroclean was right up front all the way. Thanks again, Chad.

I paid for the service. They were supposed to come back and complete the duct work and I would…read morethink remove the plastic and tape etc. I reached out 3 times and cannot get a return call. In the beginning they were very responsive and helpful but once I paid them in full, no response. My bad!!

The workers did a good job with drying out a flood in my home but management was repeatedly…read moredeceptive and grossly overcharged us for those services. Their estimate for the build-back after the flood was over three times the amount we paid a reputable company to do the same thing (and other companies also offered to do the job for a fraction of what Kwik Dry wanted). I cannot recommend this Kwik Dry.

I had them come out to look at a leak in my laundry room.Turned out to be my new washing machine…read morewas leaking .They cut a hole in the drywall- behind the washing machine and also behind my water heater in my garage. So now I have to pay somebody to get that drywall replaced/repaired. I thought they were a great company that day becausethey spent 2 hours looking for the leak. So I went on there, monthly service contract for $34.99 a month. First guy came out to look at my hvac system. He said, I needed a new Hvac system within the first 30 seconds that he was here. I said really? Why is that? He said it's old. I said "I just had that whole thing redone/ upgraded last year, when I bought a new air conditioning unit, there's nothing wrong with my hvac system at all. It works beautifully, but he was adamant that the whole thing needed to be replaced. So that raised an eyebrow. ( btw you have to purchase your own filters that they replace) My last co replaced/ provided the filters free with the service contract. So then I had the plumber come out on a different day to look at my water heater. Same guy that cut the holes in my drywall. He said he could not drain it, he could not service it. He could not do anything. It just needed to be replaced right away before it "blows up". He said, I only had about a foot of water in there. And the rest was calcium deposit and lime scale . So he put a lot of fear in me. I said, okay, let's replace it. They put me on the books. They gave me a price. The price was gonna be $2180 for it to be replaced. I said, okay, let's do it. They put it on the books for next month. Later that day, I got a text saying, hey, if you get it done this week. We'll take $600 off. I didn't have the money until next month. Why would they send me a text saying? They'll take $600 off after I've already made the appointment and agreed to the price. That really bothered me!!! Also,they could not tell me anything about the NEW water heater. They could not tell me what type it was, hew it would energy efficient, how it was a good value? They knew nothing about this NEW water heater that they were going to put in. They never called me back about the water heater or answered any questions at all. The gal said "I will call you back in 1/2 hour to go over it with you ok"? All they did was send me a text saying, they would take $600 off. If I replaced THIS week, I canceled right away. I also canceled my monthly $34.99 with them. The gal said "ok your removed, you won't get billed for the monthly service fee anymore. I'm still getting billed!!!!! They billed me last month, November 20th, and this month, December 20th, and Ive called them twice now, and a follow-up text.To get that service ended. When I texted them and said, "hey, stop charging me $34.99. I didn't use you.I used another company who did an outstanding job!" ( WHITE PLUMBING is amazing btw) they said, well, you have to talk to somebody to get it canceled.I said," I have twice"!! I'm going to go to the better business bureau.I'm going to go to my bank and get this monthly thing disputed. Paschal is very pushy.They don't know what they're doing. Theres too many people NOT doing there job. I don't appreciate somebody putting the fear in me that my water heater is gonna blow up if I don't get it replaced right away!! The gal in the office LIED saying I was not on the mo. service contract anymore. But there still charging me!!!!Watch out for these guys.They're sneaky and pushy.They DONT KNOW WHAT THERE DOING!!!

ZERO STARS! I was charged $396 to installr a $16 part. Plus it wasn't even the correct part, it was…read moreone he had on his truck, that did work, but I'm wondering for how long. The tech led me to believe the part's cost was that much before the work was done, while his boss told me that I signed an agreement ahead of repair (which I didnt) and that cost was for the tech's troubleshooting and part. Shame on me I guess, for not knowing what the part cost actually was and for trusting the tech and refusing the work being done! They hook you in with the promise of discounted prices snd labor but they manage to get their money back by gouging the customer! Don't fall for this deceptive program!