I'm wishing I hadn't switched from AT&T. I was having trouble transferring my apps to my new phone…read moreand called to get help from Springdale AR store. Lady said I could come in and they'd do it. Yeah, for $40! I just bought service for and phones ($$$$) for 4 people and they want $40? It should be a courtesy.

The rudest duo of employees I have ever dealt with. I left, went to T mobile and switched all 11 of…read moremy business phones to them. Verizon can eat a bag of Deez!

upgraded my phone last Christmas supposedly would not raise my bill more than $11. It actually…read moreraised it over 100. Now I'm having to upgrade again to save the additional money they're charging me a month?? but I'm worried I'll end up paying 10 times what I agreed in the first place AGAIN. not to mention we asked over and over and over again "are you SURE?? $11 seems to good to be true" and they assured us itd never go over $11 what we were already paying. tried upgrading my husbands phone and our bill went from a little over $100 to almost $300 a month bc somebody added an entire new line of service, which you can't take off of your account unless you fully pay off the phone which defeats the purpose of the reason why we upgraded because we're supposed to be paying for a plan where you don't have to pay off your phone before you upgrade to the next one. at&t scams the f*** out of u if we werent stuck with them we would go somewhere else but they will trap you into having to stay or paying off 3 phones u should never had to pay off in the first place.

Sometimes there is quite a backup and perhaps not enough staff. However you can make an…read moreappointment, and they do have someone to greet you and find out what you need. The staff is knowledgeable and nice.

I purchased an iPhone 14 from this store last week and after a week of calling support for network…read moreconnectivity issues I was advised to seek a warranty claim. The phone support representative offered to process a buyer's remorse and wave the $70 restocking fee so I could have a be new phone but this would take time. The other option was to process a warranty claim which would take even longer and usually means I a reburbished device. If I wanted a refubished device I would have purchased one and paid hundreds of dollars less last week. To speed the process, T-Mobile Support suggested I ask the store to do this for me. Not only were they unwilling to wave the buyer's remorse charges, but they would also charge me sales tax again. They did not offer to help me with the warranty claim either. This is truely unbelievable. Luckily, when I called Support again, they were able to to connect me with Apple who miraculously able to connect me to the Network. Their unbelievable solution was to change the name of my device, so when connecting to Bluetooth or Hotspot the name of my phone would be anything other than iPhone. My problem is solvled. The only thing T-Mobile Support could have done better was recommend this solution. What could this store have done better? Stand by the $1,000+ devices they peddle on a daily basis. When a customer has a problem their job is to recommend solutions and never say no without recommending a soluton.

Maybe it's no fault of the wonderful staff at this location. But the inconsistency of the internet…read moreservice this company is providing has me pulling my hair out. I have call for IT help 6 times in 2 months. I have been placed on hold for up to 45 minutes between service reps. The best ones are the apologists who continue to say, "I'm sorry ". But, can't say what they did to be sorry about. So T- Mobile OverLords or Board of Directors if it matters I have been a loyal customer for over 20 years. Most were spent in California. I will be switching to AT&T or Verizon next month. In case you don't know there is a Cell Tower about 2 miles from my apartment in Fayetteville, Arkansas.

. A #1, Travis spent an Afternoon With my Phone, Tablet and…read moreMe! All Said and Done He was a Great Help! If you've got a Problem with Your Devices Go See H G Cellular!

Took my phone here and they returned it worse than before. It's frustrating because I need my phone…read morefor work. It's my main tool for e-commerce. I guess I need to go to Sam's club and buy a new one now.

Be wary if you are assisted by the sales rep, Quintonn. He will try and sell you as much as he can…read morein as little time as he can. Kept pressing me to buy additional products and upgrades even though I explicitly told him I wanted an iPhone 11 and nothing more. He clearly wanted to close as quickly and as lucratively as possible - the other salespeople seemed pleasant, though.

Manager kept trying to add on and sell us something that we didn't want. He kept saying it will…read moresave you money but somehow our monthly bill kept going up. Very untrustworthy and will never go back.