As a longtime customer I have had mixed results at Verizon stores. We were very pleased with the…read moreservice, professionalism, and time provided at this store. They took the time to research and resolve the issues we were having.

We had some technical difficulties at first that were a real set back. But I was able to get…read moreVerizon to credit our account for all the hassles. Now I have a brand new phone for almost nothing (but my time lol) and a monthly service as cheap as straight talk. I must say also that Aaron and Avalen are excellent CSRs that really know what they're doing. Thanks guys!

Amazing customer service and they are knowledgeable about their product and their Business. I can…read morenot express how thankful I am for their work on my old phone!

They are professional and quick! Prices are very reasonable. And they're incredibly nice.read more

We were in Bentonville for a day killing time before a timed visit to Crystal Bridges, so we…read morestopped inside the T-Mobile to look at the Apple Watch 6 specifically to see one in person. Due to the raging pandemic, we seldom make our way out to business to shop, but decided that this would be an opportune time being outside the city to learn about it and to kill time before the museum. We ultimately wound up purchasing one and were extremely happy and satisfied with the excellent service given by the Sales Representative, Alyssa. Not only was she very personable and knowledgeable about the product and explained the data plan options in a clear way, she even got the exact watch I wanted from another location while we checked into our lodging and then made our way back to complete the purchase. Oh, and she did this while graciously juggling another transaction she was wrapping up with. Ultimately, I was really pleased with Alyssa's professionalism and so glad she offered to get me the watch same day- this made all the difference and now I get to rock my new Apple Watch on my Birthday! Also, the rest of the team was really nice and pleasant and were extremely welcoming. COVID protocols were upheld, and this made us feel safe and comfortable while shopping. Thank you to Alyssa and the rest of the team for being so attentive and making us feel valued- I'm so stoked for my new watch and really appreciated you going above and beyond!

Don't come here if you're having any kind of issue with your phone. If you have insurance, they'll…read moregive you a number to call and a website to file a claim online. There was no sense of wanting to help us at all. We were in and out within 3 minutes because of how quick they were to turn us down. We ended up going to the one on Walton and had a great experience. We found out they are the only store who has service people onsite to help assess and fix your phone.

I want to give a shout out to this store and this store alone. I was having a difficult time with…read moremy ATT service and had spent SEVERAL HOURS on the phone throughout the week trying to fix it. After spending a large portion of my Saturday afternoon on hold with the ATT customer service department, being transferred back and forth between multiple departments, telling my story and starting the trouble shooting over every time, and end up being transferred to Direct TV where the guy had the guts to try to sell me Tv services, I had enough. I went to the local ATT store to either get this fixed, or end my services with them. That's when Zach and the store manager (I'm sorry I don't recall his name) took over my account and ran through all the possibilities, eventually finding the problem and fixing it rather quickly. Those guys deserve the 5 stars; not the company. After my phone is paid off I will be leaving ATT after 13yrs of doing business with them. For some time now some people just couldn't call me. It was giving them a disconnected message as if my line was cut off. There's no way to know how many of my customers and relationships have not been able to reach me. Att's service cannot be trusted. I look forward to filling out all the surveys I am sent to grade their customer service department.

was ob cricket att knocked on the door 3 phone lines cost 90 bucks cricket.. they said they could…read moredo better bold face liers my bill was 235 dollats two months in a row CANCELED BACK TO CRICKET SUCH MISREPRENTATION

Spent $1100 on new phone - no e sim so no phone service (in sos mode) when I left and never got…read moreservice - store closed before I could drive back . Came back next morning - person who was to "help" me was dismissive and not helpful ... keep in mind now no phone service for 16 hrs - had to get help from manager ... then she passed me off to another rep and he initially wanted me to pay for transfer help but manager waived it- do not recommend this location

This post is for Verizon as a whole…read more I was a customer for over 15 years. Complaints: 1. Unexplained fees and or taxes often 2. Three different times Verizon store associates allowed unauthorized account holder on my account to make changes to the account and /or remove. Not one time was I notified, until I checked My bill. When I called the managers just lied and Say they will look into it and get back to me. Yep, never got back to me. They work off commissions, so don't think for a moment they are honest . ATT is better and not one issue over past two years. Leave Verizon unless you like poor customer service and paying unnecessary fees. Verizon was good many years ago! Bryan

Cox keeps raising the rates for just the basic cable while providing hardly any channels. It's as…read moreexpensive for just a few stations as many providers charge for multiple stations when I canceled my cable service then they increased the cost for my Internet and my Internet is not reliable. It is a terrible service.

I was told to go here cause Cox screwed up my billing. I have no choice at my apartment building…read more chained to Cox

After having a not so good experience at another T-Mobile store, this store was able to help us out…read moretremendously. Matthew was super friendly and knowledgeable. Although our phone was not repairable, he was able to give us some good suggestions and tell us about a promotion going on. They are the only T-Mobile store in the area that have service people on site which makes things more convenient. All of the employees there the day we went seemed super friendly and helpful.

Outstanding staff! The wait in the phone store gives me the worse anxiety, each time they have been…read moreso patient with me.

So a friend told me about this cell phone repair shop. He says because of the service, he only…read morecomes here to buy whatever he needs instead of going to walmart. So of course I had to come here when grandma's charging port wasn't working. So this gentleman comes out, greets me, and asks me what he can help me with. I told him and he said he would take a look and see what the problem was. He took the phone into the back for about five minutes. It gave me time to look around the shop and see all the interesting cell phone and accessories they had available. And the prices were not bad either. Which explains why my friend continues to come here. The gentleman returned with grandma's phone and told me that the charging port had some metal pieces in it, and that he removed them and it's charging now. But when I went to pay, he told me there was no charge for cleaning the phone. I've have yet to visit a cell phone repair shop that didn't charge me for something. This is a first for me. And just like my friend, I will continue to come back here to bring my business. Five star all around for customer service and quality

I called ahead they told me to come in any time and I didn't need an appointment. It was an…read moreAssurant claim to fix the phone screen. The guy at the counter was very rude. I told him I had a claim number. He said I needed to make an appointment. I told him I called and they said I could just walk in. He said that's fine you still need to make an appointment. Very confusing and very poor communication. You need to make an appointment even if you're a walk-in. Could have been explained in simple terms. He needs customer service training. I'm only giving 2 stars because I made the appt in the store and he said it would be an hour.