I took my phone here to get the screen fixed. Two weeks later is completely stopped working, so I…read morehad to take it to get fixed again. Then two weeks after that my screen was only half working and the bottom speakers broke. They then told me that it wasn't their problem and it must be me. If it was your fault the first time, it's likely your fault the second time. I suggest people go somewhere else and pay more because with the cheap prices come cheap products. I will never recommend this place to anyone.

I was at Walmart and saw a Cellairis store hidden in the tech department. I walked back and asked…read morefor the cost of replacing my iPhone 8 Plus' broken screen. Casey, the employee, stated it will be $129 and I was set to get it replaced. After Casey looked at my phone, he told me the screen is NOT broken but instead it was the screen protector that had done its job. A $129 job ended up to be $10!! I am elated and now I have a a phone repair place where I can trust to not get rip off at.

Amazing customer service and they are knowledgeable about their product and their Business. I can…read morenot express how thankful I am for their work on my old phone!

They are professional and quick! Prices are very reasonable. And they're incredibly nice.read more

Spent $1100 on new phone - no e sim so no phone service (in sos mode) when I left and never got…read moreservice - store closed before I could drive back . Came back next morning - person who was to "help" me was dismissive and not helpful ... keep in mind now no phone service for 16 hrs - had to get help from manager ... then she passed me off to another rep and he initially wanted me to pay for transfer help but manager waived it- do not recommend this location

This post is for Verizon as a whole…read more I was a customer for over 15 years. Complaints: 1. Unexplained fees and or taxes often 2. Three different times Verizon store associates allowed unauthorized account holder on my account to make changes to the account and /or remove. Not one time was I notified, until I checked My bill. When I called the managers just lied and Say they will look into it and get back to me. Yep, never got back to me. They work off commissions, so don't think for a moment they are honest . ATT is better and not one issue over past two years. Leave Verizon unless you like poor customer service and paying unnecessary fees. Verizon was good many years ago! Bryan

My phone was giving me a message no SIM card. I had stopped at a DIFFERENT Cricket store and the…read moreassociate told me there was nothing she could do that I should contact Apple. Apple support then told me I needed to contact my carrier. I called the store on Walnut and spoke with Sandra. She said of course she could take care of it and she was surprised that I was told otherwise. I went into her store and she had up and working in approximately 5 minutes. Do not go to the other store in Rogers! The associates at the Walnut store know what they are doing!

My family and I had a great experience at this Cricket location. The staff was knowledgeable,…read morefriendly, and extremely helpful. They went above and beyond what I was expecting and the customer service was TOP NOTCH. I was referred to Cricket by a friend and I am so glad that I was. As soon as my family and I entered the store, we were greeted warmly and treated with respect. It wasn't just about them making a sale and them selling me useless merchandise. They sincerely wanted to assist us and provide us with reliable information about the company and coverage plans/options. I can't say enough good things about this store location and the staff. Both Ms. Karla, store manager, and Joshua, one of the associates, were simply WONDERFUL!!

Terrible Customer Service, total disconnect from their on-line store…read more Over 45 minutes, to pick up a phone ordered online. No Customer support offered or extended when requested.

I want to give a shout out to this store and this store alone. I was having a difficult time with…read moremy ATT service and had spent SEVERAL HOURS on the phone throughout the week trying to fix it. After spending a large portion of my Saturday afternoon on hold with the ATT customer service department, being transferred back and forth between multiple departments, telling my story and starting the trouble shooting over every time, and end up being transferred to Direct TV where the guy had the guts to try to sell me Tv services, I had enough. I went to the local ATT store to either get this fixed, or end my services with them. That's when Zach and the store manager (I'm sorry I don't recall his name) took over my account and ran through all the possibilities, eventually finding the problem and fixing it rather quickly. Those guys deserve the 5 stars; not the company. After my phone is paid off I will be leaving ATT after 13yrs of doing business with them. For some time now some people just couldn't call me. It was giving them a disconnected message as if my line was cut off. There's no way to know how many of my customers and relationships have not been able to reach me. Att's service cannot be trusted. I look forward to filling out all the surveys I am sent to grade their customer service department.

Morgan helped me fix my phone within 15 minutes! He was kind and respectful and i would definitely…read morerecommend this place!

I don't know anyone who likes rude and disrespectful service, so I wouldn't recommend this place to…read moreanyone, even if you get a coupon from AT&T. Not worth it.

Brian was very helpful in the midst of a crowded store and under staffed…read more He didn't seem to let the crowd or complaints of people bother him as he focused on helping me get my copies laminated. Ever since this store started accepting Amazon returns.It is gotten very busy and people complain about the lines all the time. I prefer coming to Staples over Office Depot. Not that they have a better selection.But just the fact that I believe Staple's Customer service is much better. And most of the time to me that makes all the difference of where I will return to do business. Thanks, Brian

Save your time and go to Office Depot. Customer service here is atrocious. I had used their online…read morenext day printing services to print 5 x 7 cards which should have been ready next day. My order completion time came and went. I called the store and was on hold for over 20 minutes before they answered the phone at the print center. I asked them when the expected completion time for my order was and they couldn't find it. I was told it would be ready first thing the next morning. I called at noon to confirm the order was complete and it still was not completed. When I went over to pick up the order, I inquired about another printing service, address labels, and was told it would take 2 days to complete. Absolutely ridiculous experience.

Prices aren't insane. You can get the same reliable services through other providers whose prices…read moreare like $15 a month. You can't beat that with a stick

I went to get new iPhones at this AT&T store. They said they would have to order the phones and…read moreship them to my house. After I got them, and migrated them over, I went back to the store to turn in my phones, and they were offering hundreds of dollars less than what we agreed to when I bought the phones. This is unscrupulous and predatory and customers need to be warned.

Michaela did a great job helping me upgrade 2 of my phone lines to Samsung fold 7. We love the…read morephone.

We paid for my mom's phone in cash with no payment arrangements. In cash. In full. My mom passed…read moreaway in Dec. I contacted att to close the account. I was assured they would waive the phone bill as clearly my mom was passed and the phone wasn't used. Now they have sent her account to collections and refuse to unlock the phone or assist at all without us paying the phone bill we were assured would be waived. I am so deeply disappointed and disgusted in how this has been handled by ATT. We have been told to call, we call. They refuse to help at all and tell us to go to a store. The store tells us to call. They won't help. It's a circular hell. Now to top it off they lied to my sister and told her the phone wasn't paid off trying to get her to pay it the fees. I have my mom's Jan bill showing NO payment plan was involved confirming it was paid in full. The complete lack of kindness, empathy assistance and follow through on what we're told would happen means we will never do business with ATT.