I have been using these guys for years. I find them to be very honest and straightforward and a…read morepleasure to deal with. They have even helped me with satellite issues over the phone without ever a question or hesitation.

After HOURS and HOURS on the phone with Dish customer support ( 6 different agents) and Dish Tech…read moresupport, being told our brand new tailgater and receiver were broken and wouldn't/couldn't receive the proper signal we stopped in and spoke with Bill who not only got our system all set up but did it quickly at a very affordable price. They have made another satisfied client. Thanks again guys!

Left message, Rick returned my call in minutes. He came to my house the same day and at the…read morepromised time. Great guy and xlnt work ethics.

Rick at Elite Satellite & Sound was fantastic! Purchased a Hopper & Joey Dish Network system from…read morehim to install myself in RV. Had everything working fine near home, however, ran into self inflicted problems in setting up the Hopper when we traveled to California. Called Rick and he was extremely knowledgable & patient in helping us get everything dialed in. I had deleted things I should not have deleted during attempted set up in CA. After numerous phone calls on my part, Rick was able to walk me through getting everything back up and running perfectly. Can't ask for better customer service then that! And by the way, Rick's price for the equipment was far lower then some other local Dish suppliers. Need a Dish Network system, call Rick at Elite Satellite, you won't be disappointed, and you'll probably pay less then at the competition!

Chris installed my Starlink last night, there was a bit of confusion on installation fee and wish…read moreit was honored at the $280 plus $100 for parts totaling $380 I was quoted instead of the $450 that was paid. Chris was extremely professional and took the time to explain the process and mount the dish on my patio cover instead of my house. Chris was extremely professional however I'm giving a 4 star rating because my original quote was not honored, that was disappointing.

We had Starlink installed by Empire Satellite and had a very good experience. Chris was…read moreprofessional, knowledgeable, and efficient. He quickly assessed the best setup, installed the dish on the roof, and ran the wiring inside cleanly and neatly with great attention to detail. Pricing was fair and clearly communicated. While he did arrive late, he proactively texted updates about his schedule, which helped set expectations. Overall, solid workmanship and good communication. I'd recommend Chris and Empire Satellite for Starlink installs.

So the service never lived up to the 'as advertised' 100mbps, to begin with. The equipment…read moreapparently was leased not owned and therefore needed to be returned in 2023 when we moved. As far as I can recall, I'm pretty certain it was taken to the office personally but they apparently never checked it in appropriately. For that I was charged $277 dollars for not returning their obsolete outdated equipment we used since 2012. Fast Forward 14 months later not a word from them until recently a collection agency has been relentless in calling to get their $277 dollars. I closed out the bill in April 2023 and it wasn't until this month 2024 that they decided to send me to a collection agency that is sure to ruin my great credit (800's). What a fantastic joke of a company to operate like this! Beware people! Companies like this aren't concerned with keeping a happy customer or even providing a good service. They just want your money and will destroy you with retaliatory fine print debt collections!!!

I wish I could give this people "0" stars ; unfortunately this isn't a choice / option…read more Is been over an hour I have been waiting and I still have over 1 hour of wait time still . There's only 2 registers (customer service provider) open. They obviously take for ever maybe they are taking their sweet time . I don't blame the service givers I blame the cheap company for only having 2 people working ... I'm new to the valley ... Any suggestions about any other internet provider please ???

Extremely Unprofessional - Would Not Recommend…read more This company took my order over a week in advance, then canceled my appointment the day of service while I was already driving from California to Lake Havasu -- a trip I scheduled specifically around this appointment. If the property age was an issue, that should have been reviewed before taking my order, not the day of. When I called after receiving the cancellation text, I was told there was "no appointment," which only added to the frustration. This was my first impression of the company, and it was enough to ensure I will never do business with them. I immediately switched to Allo and received professional, reliable service. I was also told by locals that this company previously monopolized the area and developed a reputation for poor service -- which explains why so many people switched once Allo came to town. My advice: improve your customer service and internal processes. Canceling last-minute after customers rearrange their schedules and travel is unacceptable.

If i could give no star that would be the truth. 20 min. to…read moreget to a live person that English is a 2nd language. Then transfer all over the 3rd world to get a simple answer. Store front people don't care if there is a storefront near you. Just a horrible business model with horrible internet. Switch to Allo fiber, yes more in the long run but you get better service in the USA.

Jose came exactly when he said he would. Was very polite & put up a new tv in our bedroom & made…read moresure the Dish network was working properly. He left no mess. Took the old tv that was broken & had the best manners. He did the job correctly & quickly. I'm calling on him again if I need help with our Dish network. Wonderful young man. Thanks again Jose.

Although they were really busy, I was greeted properly.I was able to experience what I would be…read moregetting at home with Dish and was able to compare the pros and cons to my current TV provider.

I was a loyal TDS customer for years and had auto-pay set up to avoid service interruptions. After…read moretheir recent system "migration," auto-pay stopped working without notice, and I received a past due notice. Despite making payments and trying to fix the issue, my service was disrupted again. I spent hours on hold and was told I'd have to wait 24 hours for service to resume--unless I paid an extra fee to do it over the phone. The customer service was unhelpful and dismissive. This experience was the last straw. I've canceled my service. TDS has lost me as a customer.

Service down 2.5 days. Use TDS to work remotely for a Federal Agency. Had a scheduled service…read moreappointment and tech canceled to fix the big problem. I was not notified of the cancelation. Called about credit relief for the down time and work hours lost. Given an insignificant dollar amount to be credited on the next upcoming bill. I am one of the last TDS clients in the neighborhood. Everyone else has switched to another service provider much to their satisfaction. I do not recommend TDS if you are in Quartzsite, AZ. However, I must say the last Customer Service in Tech & Repair I spoke to was a real sweetheart and winner. To bad she works for sub standard company.

Highly recommended over those "big box" stores that will remain nameless. They delivered and…read moreinstalled my TV, even though I'm 90 miles from Lake Havasu City. I'll definitely use them in the future.

These guys are great, we have used this company several different times over the last few years…read more They are professional and very knowledgeable. The field technician Keith is very helpful, good communicator, and calls before he shows up. Its a top notch organization and we will always use their services !