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    9 years ago

    4 hour wait to just drop off equipment? That's ridiculous. This place needs a better customer service plan.

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    12 years ago

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    10 years ago

    Worst customer service only two employees on the desk might as well put dmv next to the time warner sign

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    9 years ago

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    9 years ago

    The worst cable company Ive ever dealt with, had to disconnect my cable and will replace with satellite service

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    11 years ago

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    Spectrum

    Spectrum

    (11 reviews)

    I had a very disappointing and upsetting experience with the technician who came to my home to…read morecheck the outside cables and assist with connecting a cable box. From the beginning, the technician, Enrique, had a rude and condescending attitude. He raised his voice and made several disrespectful comments. I have been a customer since the early 1990s, and in all those years, I have never experienced anything like this. The technician made multiple remarks about my age and implied that people my age do not know how to operate internet or cable equipment. I am 69 years old, and these comments were insulting, ageist, and completely unprofessional. He repeatedly spoke to me in a way that made me feel uncomfortable and belittled in my own home. At one point, he compared routers to luxury cars, asking if I understood the difference between a Mercedes and a regular car, even though I was not asking for his opinion and had already decided I would be purchasing my own equipment. Because I felt so uncomfortable, I had to call my husband at work and ask that the service be stopped, in front of the technician. Only then did he lower his voice and apologize, stating that "that's just the way I talk" and that no one had ever complained about him before. No customer should be treated this way, especially in their own home. This experience was unacceptable, and I hope the company addresses this behavior so that no one else has to go through a similar situation. Tuve una experiencia muy decepcionante y desagradable con el técnico que visitó mi hogar para revisar los cables exteriores y ayudar a conectar una caja de cable. Desde el principio, el técnico, Enrique, mostró una actitud grosera y condescendiente. Levantó la voz y realizó varios comentarios irrespetuosos. He sido cliente desde principios de la década de 1990, y en todos esos años nunca había vivido una experiencia como esta. El técnico hizo varios comentarios sobre mi edad e insinuó que las personas de mi edad no saben cómo operar equipos de internet o cable. Tengo 69 años, y esos comentarios fueron ofensivos, discriminatorios por edad y completamente poco profesionales. En repetidas ocasiones me habló de una manera que me hizo sentir incómoda y menospreciada dentro de mi propia casa. En un momento, comparó los routers con automóviles de lujo, preguntándome si sabía la diferencia entre un Mercedes y un auto común, a pesar de que yo no estaba solicitando su opinión y ya había decidido que compraría mi propio equipo. Debido a lo incómoda que me sentí, tuve que llamar a mi esposo a su trabajo y solicitar que se detuviera el servicio, frente al técnico. Solo entonces bajó la voz y se disculpó, diciendo que "así es como él habla" y que nadie se había quejado antes. Ningún cliente debería ser tratado de esta manera, especialmente dentro de su propio hogar. Esta experiencia fue inaceptable, y espero que la empresa tome medidas para que nadie más tenga que pasar por una situación similar.

    I am paying for unreliable internet that fails multiple times a week and often requires manual…read moreresets just to come back online. Spectrum previously identified the issue as a provider-side line problem outside my home, promised repair, and never followed through. Months later, the issue still is not fixed.

    Verizon

    Verizon

    (20 reviews)

    0 Stars This review is for Verizon service and not for the…read morelocal store. All Verizon service all along the entire Mexico border has been disrupted by Mexico cell towers that are stronger. The phones go to 1x which doesn't allow you to use the internet at all. We noticed this problem when we returned from Arizona. Not only are calls dropped, no cellular data for internet but also NO GPS since it can't get internet. It is really frustrating. The problem has to be settled between the governments which doesn't reassure me. Verizon says the Altán Redes, the Mexican cellular company, is at fault for the disruption and Altán blames Verizon for interfering on the Mexican side. Verizon has helped us try solutions but there really isn't any for us since we use Verizon for half the year somewhere else. They will reduce you to a lower plan but this would affect us when we work out of the area. I would like them to reduce the bill without a change of plan until this problem is solved.

    Martin is da man! I was transferring from ATT to Verizon. I…read morethought it would be a quick 20 minute visit, as I was bringing my own phone. ATT tried to make the transfer as difficult as possible. Martin did all he could from his end, then I had to go to the ATT store two freeway exits away to get the phone unlocked to complete the transfer. Then back to Verizon. There could be up to 48 hours for the transfer to be completed, according to ATT. Martin set everything up so all I had to do is pop in the new SIM card. 24 hours later, I could write and submit this review on my phone, thanks to Martin.

    Empire Satellites

    Empire Satellites

    (12 reviews)

    I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

    Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

    Spectrum - televisionserviceproviders - Updated September 2026

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