Spectrum took over Time Warner. Time Warner had promised me service for 2 years at $50.12 monthly. After 2 months as Spectrum, my bill was raised to $72.00. I complained and they lowered it to $59. Still not what I was promised but it seemed like a hassle to switch. A few weeks later my internet and phone service went out. No service at all. Repair person came within a week and claimed to have fixed it. It went out again later that night. Set up another appt for repair. This time they said it would need to have line replaced so would take three weeks to come (no internet or phone during that time, luckily we had cell phones). They finally came and replaced line, said it was fixed. Went out with one hour. Called back. They said they would send out a specialist but it would take another three weeks. He finally came. Said the location of my modem was the problem, even though it had been there for 10+ years with my previous service and everything worked fine. He moved my modem to an outside wall and drilled a new hole into my wall to install the line. He said everything would now be fine. Within two hours it was going out again. I called the company. They told me to take a picture of my modem every time it went out to show lights for problem diagnosis. Within 2 hours, I had taken 20 pictures. I reported that to them and sent them the pictures. They would have someone come out in two more weeks, but it ended up being another three weeks. This began in March and continued until August. The entire time I was paying my full bill. I asked them for a credit but they kept saying they didn't want to give me a credit until problem was fixed because then I could get the full amount I was due. After it finally worked properly in August, I called for my credit. $60 x 6 months is $360 which is what I was lead to believe I would get since I had no service for more than 5 minutes at a time during that period. The agent finally agreed to give me a $130 credit, total. I was so sick of it all by then I agreed. The credit would take 48 hours. The next bill came three weeks later, at the full amount. I called to ask where my credit was. She promised it would be on my next bill. My next bill had a $10 credit. I called to ask where the rest of my credit was. She apologized profusely and said she put it on my account and I would see it in 48 hours. The next bill had no credit. These calls went on and on. I finally ended up getting promised by Jose Rodriguez a $70 credit, despite what I had already been promised. He said my case had been reviewed and that was all management thought it was worth despite the fact that they could review my entire service record and the numerous calls I had to make just to get the paltry credit I was promised. He was the most dismissive and rude service agent I have ever spoken to. He does not belong in customer service. He yelled at me and told me I was lucky to be getting anything and that if it was up to him, I would not be getting anything. He actually hung up on me twice, but his number came up on my caller ID so I was able to call him back directly. He yelled at me again and said he was busy and couldn't talk to me. Avoid Spectrum at all costs. If I actually get the $70 credit promised to me, I will be amazed. read more
