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    Big Guy Movers

    3.3 (44 reviews)
    Closed 7:00 am - 10:00 pm

    Services - Big Guy Movers

    In-state moving

    Out-of-state moving

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    I called they asked me to text. I text and nothing.
    Ariana R.

    I called the number and they asked me to text them. So I text them and I've been trying to get ahold of someone for the last week. I figured they were busy so I would message every few days and I have yet to receive a response. Out of courtesy being it's a service based business I would at least expect a reply. My experience has been very unprofessional.

    This is the truck they loaded.after they said they didn't want to stack stuff up because it could fall and make a mess

    I was very dissatisfied with their service. I canceled on them two times because of my financial situation and because I couldn't get a U-Haul. when I finally did, I let them know and they were on another job. They said they would be at my old address about 3 o'clock, but they would let me know. I waited until 5 o'clock that afternoon before they showed up. was able to get a 10 foot U-Haul truck that was in my budget. I had already paid U-Haul for the big guys movers services . I am 58 years old. I really needed someone to help me move because of the heavy stuff.. I had an exercise bike, 2 tables, one small kitchen table with four chairs 55 inch TV a big living room mirror and about seven containers two end tables and two lamps and my grandson's toys. I believe all of that would've fit in the truck. All they did was complain. The whole time that I should've got a bigger truck because it had a ramp. they did not pack the truck right so all my stuff didn't fit in the truck that took them about 45 minutes to we drove 18 miles to my new apartment, which was upstairs. they said to unload it was a different service even though I didn't use the whole two hours that I paid for so I paid them another $85 plus $25 so the total was $270. I still haven't moved all my containers my end tables my two little lamps my tv my big mirror or my grandsons toys from my old apartment. They are still there. I felt like I've been taken advantage of here are the pictures of the truck they loaded..

    Broken drawer because they tried carrying it by the knob

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    10 months ago

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    8 years ago

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    Eddie S.

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    8 years ago

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    Review Highlights - Big Guy Movers

    Though a small job, Eddie and his crew knocked it out and did it with professionalism and great attitudes.

    Mentioned in 22 reviews

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    Moving Masters

    Moving Masters

    3.1
    (16 reviews)

    They're quotes were completely off and they damaged/broke a lot of my furniture. It cost me over a…read more$1000 over what they quoted. The day they were packing I had to follow them around picking up parts to the furniture they were loading that otherwise would have been lost. When they unloaded, there were a large number of items that were either scratched or outright broken. We're still looking for some pieces to the furniture like feet and knobs. They had left the hardware to put our master bed back together in the House we're moving from. I had to make Charlie pick them up and bring them to the new house so they could put the bed back together. My wife gave them the check for the remainder of the move and now Charlie won't answer me about compensation for the damaged and broken items. When you pay a 'professional' for a service you expect professionalism but you won't find that here. Save yourself some money and just hire some labor to load and unload your own truck. You'll get the same results for significantly less cost. This company will disappoint you. The guys that loaded were nice enough and worked hard but they're not professional movers. I don't blame them, I blame their management.

    I wish I could offer negative stars. Booked them for a 9 am…read morejob to move a 2 story 3 bdrm house. They rescheduled the same day for 2 pm. They called to say they were going to be 90 minutes late. Reviewed my inventory during the call. I reiterated they would need a 26 ft truck. They showed up at 345 PM in a rented 20 ft UHAUL truck. Abraham stated they would need to make 2 trips ( who does that? why do you not have the right equipment?) The workers were slow and lazy. At 1125 PM they were done. But they tore the zipper on my sectional and destroyed the newly installed tile floors from pushing the washer & dryer and sectional. I sent pictures email and calls with no resolution. It's been 11 days since the move. Do Not Hire Them! My next communication will be through an attorney.

    Labrano's Family Moving & Storage

    Labrano's Family Moving & Storage

    4.8
    (240 reviews)

    Very respectful and kind movers. Professional and careful while great packing! We highly recommend…read morethis company. Packed so well it takes time to unpack

    Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

    Big Guy Movers - movers - Updated August 2026

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