I had a very disappointing and upsetting experience with the technician who came to my home to check the outside cables and assist with connecting a cable box. From the beginning, the technician, Enrique, had a rude and condescending attitude. He raised his voice and made several disrespectful comments. I have been a customer since the early 1990s, and in all those years, I have never experienced anything like this. The technician made multiple remarks about my age and implied that people my age do not know how to operate internet or cable equipment. I am 69 years old, and these comments were insulting, ageist, and completely unprofessional. He repeatedly spoke to me in a way that made me feel uncomfortable and belittled in my own home. At one point, he compared routers to luxury cars, asking if I understood the difference between a Mercedes and a regular car, even though I was not asking for his opinion and had already decided I would be purchasing my own equipment. Because I felt so uncomfortable, I had to call my husband at work and ask that the service be stopped, in front of the technician. Only then did he lower his voice and apologize, stating that "that's just the way I talk" and that no one had ever complained about him before. No customer should be treated this way, especially in their own home. This experience was unacceptable, and I hope the company addresses this behavior so that no one else has to go through a similar situation. Tuve una experiencia muy decepcionante y desagradable con el técnico que visitó mi hogar para revisar los cables exteriores y ayudar a conectar una caja de cable. Desde el principio, el técnico, Enrique, mostró una actitud grosera y condescendiente. Levantó la voz y realizó varios comentarios irrespetuosos. He sido cliente desde principios de la década de 1990, y en todos esos años nunca había vivido una experiencia como esta. El técnico hizo varios comentarios sobre mi edad e insinuó que las personas de mi edad no saben cómo operar equipos de internet o cable. Tengo 69 años, y esos comentarios fueron ofensivos, discriminatorios por edad y completamente poco profesionales. En repetidas ocasiones me habló de una manera que me hizo sentir incómoda y menospreciada dentro de mi propia casa. En un momento, comparó los routers con automóviles de lujo, preguntándome si sabía la diferencia entre un Mercedes y un auto común, a pesar de que yo no estaba solicitando su opinión y ya había decidido que compraría mi propio equipo. Debido a lo incómoda que me sentí, tuve que llamar a mi esposo a su trabajo y solicitar que se detuviera el servicio, frente al técnico. Solo entonces bajó la voz y se disculpó, diciendo que "así es como él habla" y que nadie se había quejado antes. Ningún cliente debería ser tratado de esta manera, especialmente dentro de su propio hogar. Esta experiencia fue inaceptable, y espero que la empresa tome medidas para que nadie más tenga que pasar por una situación similar. read more

I am paying for unreliable internet that fails multiple times a week and often requires manual resets just to come back online. Spectrum previously identified the issue as a provider-side line problem outside my home, promised repair, and never followed through. Months later, the issue still is not fixed. read more

I couldn't go into the negatives. I believe the reason we make Appointments is to have some Kind of balance in this world And not have it be a life of anarchy. However, this has not been introduced into the world of cable I suppose . The driver shows up late , was suppose to be here 5-6 . Then tells me that if work needs to be done , he will come back another day because it's too late and dark to be on the roof. Why would u schedule him then ? To me it seemed he didn't want to do The job. The actual appointment reminder said , if work needs to be done it will Take 2-3 Hours , so to make sure And be available . It didn't say, if we can't fix it quick then we will come back another day. Then it takes dude being outside for like hours, mind you they just had to find a cable that was already installed outside, and connect it . Then I guess that's a tough job so a second cable guy comes and helps or they stand and watch the cable together . Finally they plugged in the cable . Badabim badaboom, it worked . When they left , one parked outside my house down 2 houses very creepy like for over an hour . Is this why these guys are always late ? All this technology we have , and We still cant get the cable guy to show up on time or have 2% worth of customer service in them. This is second strike for u guys . One more issue we going with the other psycho, Musk and Starlink. Went into the store this morning to drop off old equipment, the lady there, believe shes a manager , was super kind and customer Service oriented . Hope I get Some kinda Of credit or gift card for Helping you out with this review . It's going on all formats read more

Friendly staff! Very busy store but the staff is helpful even after getting mistreated by other customers

Horrible customer service- there is no support for existing customers. If you want to ask a question or TURN IN THEIR SORRY EQUIPMENT- you have to wait in line while they sucker in more poor unsuspecting customers... if you are new and of the older generation watch out!!! They will sell you the world... then you just wait it will start going up each month... ours has doubled while we waited for a viable option to emerge... VERIZON NOW OFFERS 5 g I am in line waiting to turn in the garbage we have been forced to put up with for years. NO MORE VERIZON FINALLY HAs HOME INTERNET WITH DECENT SPEED. Verizon offers streaming 5g for half of what I pay at Spectrum. Why would anyone put up with the nonsense customer service that these clowns are giving???? WE NOW HAVE OPTIONS!!! Of course you will have to waste two more hours of your life while you wait in their retail sales line. Listening to the young people/salespeople work over the older folks as they get them lined up with non essential freebies that will bankrupt them once it converts over from the promotional prices that they have been suckered into- I am over sixty and extra sensitive to the way us older folks are treated... read more

Horrible place. Not so much the internet but the managers and staff are horrible. Unprofessional, disrespectful and incompetent. They disrespected my mother in law and when she asked if they could look up her account to see when her plan speeds. They told her "idk I can look it up but you can" read more

Customer service is a joke. Store has about 14 Customers waiting 4 employees and only 1 working because the other 3 are busy talking about Thanksgiving and Mexicali bars. Been waiting an hour and half and only 4 customers have been called. read more

horrible customer service employees so unprofessional, wait time was more than 2hrs. 12+ people waiting and only 2 employee.

Worst service I have ever encountered. Lots of employees, but no service. They look like a bunch of chickens with their heads cut off!

The worst customer service I ever seen! Employee on there personal cell phones while customers are waiting. It's sad that a company like Spectrum world offer this kind of customer service! I'll sum it up by saying stick to Direct TV!! read more

they are supposed to open at 9 but we're 20 minutes late. with no apologies. had to sign in waited 10 more minutes when it was my turn I had 2 bills to pay under my name and he refused to have me pay 2 bills and told me I would have to sign in again. if there was another cable co. I would have canceled spectrum. and I'm in process of cancelling.worst ever since I don't get upset easily but I did today. something needs to be done. read more