While enjoying a great couple of days at the river with some friends, I unfortunately got my phone wet and the screen went completely black to where I couldn't use my phone at all for a couple of days. My goal was to originally get back to San Diego in time to stop by my local ATT, but time was against us at getting back in time, so I googled to see if there was an ATT store in El Centro. Sure enough, there was! I scheduled an appointment and timed it to where we'd be passing by just in time, so we left the river and got to the store just before my appointment. Upon walking in, we were immediately greeted by Juan. I was not the most well composed because it was 118 degrees out and my brain was mush at this point, but I explained my situation and told Juan that I wanted to upgrade my phone. Without wasting any time, Juan gave me some numbers to upgrade to a new 15 Pro Max and was quickly able to retrieve the phone. He got me set up really quickly and helped me pick out a couple cases for the new phone too. We had been in the sun and heat for the past few days and still had a couple of hours worth of driving ahead of us, so I really appreciated how quickly but efficiently Juan was able to process my transaction. All said and done, I think the whole transaction took about half an hour which was perfect and we were able to get back on the road quickly. Although I wasn't quite prepared to buy a new phone, I'm glad that they were able to take care of me in El Centro and now I have a fancy new phone for hopefully the next couple of years. Very happy with the service I received at El Centro's ATT wireless store and for Juan being so efficient. read more

Our family switched over from Verizon to ATT. We were quoted a price of around 210 bucks. 7 lines. Then when we go switch, when we are finalizing things the salesman Juan, tells me the plans have changed and its now gonna be like 350 a month. After we got the pin information from Verizon to transfer. He said things ended sunday.Never called to tell me , hey today is the last day of that promo. Then we switch, and turns out we dont get the trade in credit for our phones for 3-4 months !!! And the gift cards that we get to pay off the other phones, we dont get for 3-4 months. None of that was explained. So for 3 months my cell phone bill has been $750. None of this was explained. Little background, ive been in sales, management and customer service for 22 years. NEVER, have i been in a situation like this. On either side of the table. Then we go to return the stuff, turns out the salesman didnt specify the correct time frame so we have to wait for him, but lucky us, he doesnt come back until the promotion is over. The manager was about as useless as tits on a bull. The level of disregard for people, for big accounts and professionalism is crazy. On top of that, we had a guy knocking door to door selling their new interet. Only gonna be $55 a month including tax and everything. So we switched from Spectrum. I told them guy many times, hey you sure theres no funny busuiness, oh no sir, we are very upfront. NOT ONE TIME HAS MY BILL BEEN $55 INCLUDING TAX. It went up to $100 and now its $65 plus tax. No one will answer for this guy or what he promised. The store says its a different department.Neither the guy at the store nor the door to door salesman returns messages. This is the worst experience ive ever had doing any kind of business anywhere. No empathy, no F's given. No responsability taken. No one wants to talk because everyone pushes the ball on the next person and everyone always at lunch or not available. I can see why no one has ever recommended this CO. to us. read more

I'm sad to see that the Imperial Valley stereotype of bad customer service is by this AT&T store. Today my family and I went in to ask for help and they had 2 workers only and a lady that stood there looking busy on the phone helped us with a negative attitude. read more

This place has good service and they do there job really fast would recommend to come here

I'm sad to see that the Imperial Valley stereotype of bad customer service is perpetuated by this AT&T store. My husband and I went recently to look into upgrading our phones...a totally routine occurrence, as we have had AT&T as our phone and Internet provider for almost 10 years. The store wasn't busy at all, which I initially took to be a good sign, since I was hoping for a fairly quick transaction. Not so. The only employees there seemed to be far too engaged in their personal conversation to take notice of the fact that they had customers. My husband and I browsed a little bit on our own and took our questions to one of the employees...who actually rolled their eyes as they turned from their personal conversation to assist us. The clerk made it very clear that she was in a rush to get rid of us; super awkward, really. I understand that not everyone works in a field that they are passionate about, and its a rare few that love their retail jobs. However, without customers, none of these businesses would even survive. I don't know if its lack of training, but the lack of caring is painfully evident. The people at AT&T are there to punch a clock and collect a paycheck, not to assist their clientele in any way. For the record, we did not end up upgrading our phones. There are a lot of service provider options out there, and I'll be damned if I commit to another 2 year contract with a company who employs people who cannot commit to their customers for even 30 minutes. I think we'll be checking out Sprint. read more

I recently bought my 2nd Go Phone at the AT&T Store in El Centro, CA. The young lady who helped me, Polett Valdiva, was extremely helpful! I believe she was the person who helped me when I bought my first phone there. I live in Baja and visit friends in Redlands, CA, and attempted to buy a phone there (twice!) but was completely ignored by staff. What a welcome experience to walk in to the El Centro store and be greeted with a smile and helped to find the phone I wanted. Thanks Polett! read more

This att store has very knowledgeable staff. It is clean and friendly. I have a small business account and have been coming here for 3 years. Isabel and Yvette are particularly good and bilingual. The product knowledge and follow up is very good too. The store is busy, but the manager keeps ample staff to help you right away when you drop by. read more

I have a personal policy if I have nothing positive to say in a review, I don't write a bad review. I'll just say is that I've been a longtime AT&T customer from U-Verse, Wireless, Directv and Digital Life and once my commitment ends, I will be a former AT&T customer. Just deplorable customer service at this store. Good luck read more

If you want the worst service ever definitely recommend this place. Nasty stares? Rude workers? What more could you ask for!? Also, I think Evette needs an extra break. She's taking her bad day out on too many old customers who ask her for help. Eek, good luck and enjoy your time! read more

Very knowledgable employees. Clean store, short wait time, appointments available always.

The staff was knowledgable and very nice. I was in and out in 15 minutes with exactly what I wanted.

Great Expierence! Fast and Friendly. I love my Iphone.

This is where I bought two phones. One for my wife and one for me. Its a phone store... so not much to review there. But there customer service isent on point. Other than that ... there deals are deals... so that's that. All they need to work on is there service. read more

Lack of respect of respect lack of attitude towards friendliness customer service skills and representative skills they have no clue what they're doing it's like I'm talking to a brick wall that for nuff said this store is completely out of its mind when it comes to customer service and customer care they have no idea with a storefront means to the company behind closed doors they are the true aspect an Enterprise I'm horrible customer service and care I have never been so humiliated and embarrassed and discriminated against in my life for what reasons I do not know and there's no facts but other than pure hatred and in consideration and ignorance at its finest I'm a man that is about equal rights whether you are handicapped or in great care we all share the same 24 hours therefore we all have the same feelings and should be treated as legal no standard about one another treat their neighbor as equal and I would appreciate if you get some actual Representatives that know how to handle customer service cuz Alex Yvette the I do not know how to handle any type of customer service there should be a law suit at hand for the way they have mistreated most customers who put their business at the top because about us it would be no AT&T read more

I AM SO COMPLETELY DISGUSTED WITH THE AT&T U-VERSE SUPPORT SERVICE! Not only does it take weeks to get a service person out to your home to install U-verse, but then it does not provide the intended speed, nor reliable internet service expected. Today we had a service appointment scheduled. We were first told to expect our serviceperson to arrive between 8 am & 12 noon. Then we receive a message call saying our service window was between 8 am and 8 pm. WHAT A 12 HOUR WINDOW????? So, for 12 hours we waiting, waited, and waited for our serviceperson to call or come... AND NOTHING!!!!! NO ONE BOTHERED TO CALL US EITHER! All day we kept checking the AT&T online service status and it continued to say we would be receiving service today. At 7:55 pm we checked it again and finally it said "delayed"... whatever that means? We called the service center and they did not know anything! WHAT KIND OF BUSINESS IS THIS???????? Oh, another thing.... When we originally signed up for U-verse in the El Centro store... our U-verse order was never placed by the employee who assisted us. We had to go back to the store to ask about when it would be installed and they could not find the order. It seems the employees are not knowledgeable or service oriented. It is sad! read more