Our family switched over from Verizon to ATT. We were quoted a price of around 210 bucks. 7 lines…read more Then when we go switch, when we are finalizing things the salesman Juan, tells me the plans have changed and its now gonna be like 350 a month. After we got the pin information from Verizon to transfer. He said things ended sunday.Never called to tell me , hey today is the last day of that promo. Then we switch, and turns out we dont get the trade in credit for our phones for 3-4 months !!! And the gift cards that we get to pay off the other phones, we dont get for 3-4 months. None of that was explained. So for 3 months my cell phone bill has been $750. None of this was explained. Little background, ive been in sales, management and customer service for 22 years. NEVER, have i been in a situation like this. On either side of the table. Then we go to return the stuff, turns out the salesman didnt specify the correct time frame so we have to wait for him, but lucky us, he doesnt come back until the promotion is over. The manager was about as useless as tits on a bull. The level of disregard for people, for big accounts and professionalism is crazy. On top of that, we had a guy knocking door to door selling their new interet. Only gonna be $55 a month including tax and everything. So we switched from Spectrum. I told them guy many times, hey you sure theres no funny busuiness, oh no sir, we are very upfront. NOT ONE TIME HAS MY BILL BEEN $55 INCLUDING TAX. It went up to $100 and now its $65 plus tax. No one will answer for this guy or what he promised. The store says its a different department.Neither the guy at the store nor the door to door salesman returns messages. This is the worst experience ive ever had doing any kind of business anywhere. No empathy, no F's given. No responsability taken. No one wants to talk because everyone pushes the ball on the next person and everyone always at lunch or not available. I can see why no one has ever recommended this CO. to us.

While enjoying a great couple of days at the river with some friends, I unfortunately got my phone…read morewet and the screen went completely black to where I couldn't use my phone at all for a couple of days. My goal was to originally get back to San Diego in time to stop by my local ATT, but time was against us at getting back in time, so I googled to see if there was an ATT store in El Centro. Sure enough, there was! I scheduled an appointment and timed it to where we'd be passing by just in time, so we left the river and got to the store just before my appointment. Upon walking in, we were immediately greeted by Juan. I was not the most well composed because it was 118 degrees out and my brain was mush at this point, but I explained my situation and told Juan that I wanted to upgrade my phone. Without wasting any time, Juan gave me some numbers to upgrade to a new 15 Pro Max and was quickly able to retrieve the phone. He got me set up really quickly and helped me pick out a couple cases for the new phone too. We had been in the sun and heat for the past few days and still had a couple of hours worth of driving ahead of us, so I really appreciated how quickly but efficiently Juan was able to process my transaction. All said and done, I think the whole transaction took about half an hour which was perfect and we were able to get back on the road quickly. Although I wasn't quite prepared to buy a new phone, I'm glad that they were able to take care of me in El Centro and now I have a fancy new phone for hopefully the next couple of years. Very happy with the service I received at El Centro's ATT wireless store and for Juan being so efficient.

I have several Apple products but I needed my Apple Watch battery replaced. He doesn't do battery…read morereplacement in his shop but he did send it to a shop in Phoenix that replaces watch batteries.

Went to this place for a crack screen. the guy didnt know what type or model of phone it was. I…read morehad to go back to t moble to find out. paid in advance for a screen and backplate. He said it would be ready by next day 11 am. When I got their things went south, he couldn't find my phone, I gave him my receipt and he finally found it after 20 minutes. come to find out he order the wrong parts. he said only the screen war correct. I asked if he could at least repair the screen. He turn rude, said there was nine phones ahead of mine. I stated if he could start repairs from the previous day which was my case, he got all flustered and handed my phone back and said i would receive my refund within an hour. very unprofessional, very unorganized and rude. do not go their.

I had a very disappointing and upsetting experience with the technician who came to my home to…read morecheck the outside cables and assist with connecting a cable box. From the beginning, the technician, Enrique, had a rude and condescending attitude. He raised his voice and made several disrespectful comments. I have been a customer since the early 1990s, and in all those years, I have never experienced anything like this. The technician made multiple remarks about my age and implied that people my age do not know how to operate internet or cable equipment. I am 69 years old, and these comments were insulting, ageist, and completely unprofessional. He repeatedly spoke to me in a way that made me feel uncomfortable and belittled in my own home. At one point, he compared routers to luxury cars, asking if I understood the difference between a Mercedes and a regular car, even though I was not asking for his opinion and had already decided I would be purchasing my own equipment. Because I felt so uncomfortable, I had to call my husband at work and ask that the service be stopped, in front of the technician. Only then did he lower his voice and apologize, stating that "that's just the way I talk" and that no one had ever complained about him before. No customer should be treated this way, especially in their own home. This experience was unacceptable, and I hope the company addresses this behavior so that no one else has to go through a similar situation. Tuve una experiencia muy decepcionante y desagradable con el técnico que visitó mi hogar para revisar los cables exteriores y ayudar a conectar una caja de cable. Desde el principio, el técnico, Enrique, mostró una actitud grosera y condescendiente. Levantó la voz y realizó varios comentarios irrespetuosos. He sido cliente desde principios de la década de 1990, y en todos esos años nunca había vivido una experiencia como esta. El técnico hizo varios comentarios sobre mi edad e insinuó que las personas de mi edad no saben cómo operar equipos de internet o cable. Tengo 69 años, y esos comentarios fueron ofensivos, discriminatorios por edad y completamente poco profesionales. En repetidas ocasiones me habló de una manera que me hizo sentir incómoda y menospreciada dentro de mi propia casa. En un momento, comparó los routers con automóviles de lujo, preguntándome si sabía la diferencia entre un Mercedes y un auto común, a pesar de que yo no estaba solicitando su opinión y ya había decidido que compraría mi propio equipo. Debido a lo incómoda que me sentí, tuve que llamar a mi esposo a su trabajo y solicitar que se detuviera el servicio, frente al técnico. Solo entonces bajó la voz y se disculpó, diciendo que "así es como él habla" y que nadie se había quejado antes. Ningún cliente debería ser tratado de esta manera, especialmente dentro de su propio hogar. Esta experiencia fue inaceptable, y espero que la empresa tome medidas para que nadie más tenga que pasar por una situación similar.

I am paying for unreliable internet that fails multiple times a week and often requires manual…read moreresets just to come back online. Spectrum previously identified the issue as a provider-side line problem outside my home, promised repair, and never followed through. Months later, the issue still is not fixed.