I haven't stopped by this location in a long time and took it upon myself to pick up something quickly this morning in the middle of errands. Please keep in mind I've worked in the restaurant industry for over 20 years and I'm pretty open minded about someone possibly having a bad day but even with effort on my part, this employee did not seem to enjoy being at work nor seemed to be in the right state of mind to be there.
I walked up to the counter and the employee who approached the counter in an entitled stance (so I assume the store or shift manager) did not greet me. She pulled out a sheet of deli paper and just stood in front of it. I waited because I wasn't sure if she was ready because she wasn't saying anything and she wasn't making eye contact. She finally looked up, still not saying anything, so I took it upon myself to say "Hi. How are you?". With her glossy eyes (either hungover, sleep deprived, or high) she replies with a long annoyed blink and said "Doing great." sarcastically. Since she still didn't say anything about beginning my order or wanting to interact at all, I took it upon myself to begin my order. I overheard her venting to her coworker, while wrapping up my sandwich, telling her jokingly that she couldn't function or speak right. I again attempted to have more than just a transaction and tried reassuring her she was doing great. After checking out and paying, she crinkled up my receipt and sarcastically grinned as I took it upon myself to tell her to have a good day where I was just grinned at with no real smile or verbal response.
The food was great because that is something that is hard to mess up and something I imagine a trained employee could do in their sleep. I feel customer service is pretty simple as well, even if you don't feel like being at work. Your paycheck is based on a job description (especially as a possible manager) that I'm sure includes basic customer service as a requirement, which I don't feel takes talent or skills necessary to accomplish.
My visit left me a little boggled and I hope this employee feels better soon so no one else experiences feeling the lack of basic human interaction. Not going back. read more