I really liked this location, super clean and staff is pretty alright. However, when I was in on 05/03, I wasn't happy with how I was treated. The girl making my wrap was "confused" on my order (even tho it doesn't get easier than just chicken, cheese, and sauce) and was rude about it, then had a bit of an attitude when checking me out. I went back to the store because I forgot my chips, and I advised that I wasn't happy with how I was treated to the shift lead (I'm assuming). He cut me off and told me to keep the chips. No one wanted to hear the complain, which really just escalates things. It's your job as a lead of any kind to be professional and hear the issue out. I told the girl who served me that I wasn't happy and she tried to explain that she was polite to me, etc. She then stated that either myself or the situation was "pathetic". I'm not sure if these people are aware that the word pathetic isn't positive or acceptable to say to anyone. If I told someone that I was working with that their issue was pathetic, I wouldn't have a job, but I suppose Subway doesn't care. The shift lead was raising his voice, trying to talk over me from across the restaurant, which isn't necessary. I don't want a free wrap, I don't want free items, I just want someone to take down the issue and handle it in a professional way, which it wasn't. I left and I called the main office.
I received a call from the store manager today who was polite enough, but still seemed to dismiss my issue. He advised that the employees were talked to and was told to not let a customer get under their skin; which I feel places all of the blame on me and dismisses his employees action. The manager stated that both employees are good workers, which I agree on for the shift lead as he's helped me before. However, it's still unacceptable to tell someone that they or the situation is pathetic. Again, I do not want free items, but settled with a refund of the meal. I advised that I hope these people get actual training on how to deal with customers no matter the situation. I don't want people to lose their jobs, but if you can't handle an escalated situation, perhaps you should find another career path and not work with the public. So sorry that you can't handle someone telling you they don't want something on a wrap. Apparently, the manager spoke with customers who were in the store at the time, claiming that I was "banging on glass and yelling at the employees". Which is untrue. The manager would know this if he looked at the video footage from the camera in the store. I'm dissatisfied with how this conversation went and I will never come back to this location. read more