I almost put a one because of service. The store itself is clean and the food is always good. The service is the most hideous service ever! As a manager of a child nutrition program, I am well aware of how short staffed can be. This has nothing to do with being short staffed. There were four young people across the front. And a manager in the back. This has happened to me on three occasions and I've decided this time I'm leaving a review. Management is rude. None of the people spoke. I walked up to the counter a young man put his gloves on and looked at me he said absolutely nothing. He did not smile and he look like he would've rather been anywhere but where he was. Who doesn't understand that but you put a smile on for customers anyway. After 30 seconds of just looking at him and him not responding at all, I said " are you ready to take my order" and I still got no response. Not a shake of his head not a word...nothing! So I said OK. And gave my order. Even though the manager was there she did not greet anyone either. Even after she walked to the register to check me out, she was very unfriendly herself. Poor poor management. As much as I love Subway I will not be back to the one in Hartselle Alabama. Until I see a sign that says new management. My only hope is that the owner of the store reads the reviews and makes the appropriate adjustments. read more