I'm not sure why the low rating, decently fast service while ordering inside, only took about five…read moreminutes. Burger was pretty large, similar to a Whopper in size. Tasted good and the fries were very much like McDonald's. Would stop again!

Went here around 9:40 pm on Saturday, there were two drive thru lanes. The first one we were in,…read moretwo cars were in front of us; the car at the ordering board was just sitting there not ordering / saying anything for like 10 mins, so we decided to go into the other drive thru lane. Mind you, two other cars had ordered and moved to the window from the second lane before we moved over into it. Once we got into the second lane, nothing was said to us at all. Instead, now someone was taking the car sitting in the first lanes order and we sat in the second lane, in silence, for another 10 mins. We ultimately decided to just pull up to the window and tell them our orders and let them know that no one serviced us at all in the second lane. The employee claimed that she was saying "hello" the whole time as if we were ignoring her, but there was literally no sound come from the ordering board speaker at all! After we place our order at the pick up window, we were told to go park on the side of the building where we waited almost 30 mins! We went inside to check on our order status and learned that no one had fixed our order at all??? Once we did finally get our food, yes it was freshly made and hot, but I had no appetite for it at all anymore. Service was HORRIBLE! My overall rate of experience : 0/10

While I was driving through the area, I decided to stop for nostalgic reasons. My wife and I used…read moreto love eating here. It was just as good as I remembered. The sandwich was fresh and it came out quick.

I've always experienced great service and the restaurant is always clean. I would recommend to…read moreanyone that visits the area of this location. The food is never a let-down and (unfortunately) in my current hometown the franchise closed down, so whenever I make it to Gastonia, NC I always make sure I make it to Schlotzsky's at least once.

Daily new location. As usual the service is very fast. Separate lines for online orders and for…read moreregular orders Online app makes it very fast. I usually get a salad with chicken. I think it's a good value. Always fresh The system they have to get you served and out is impressive. The employees always seem friendly and helpful

This soda machine sucks I tried to get a sprite from here and it made it taste like sparkling…read morewater, which it tasted terrible never buy a sprite from here it sucks

This spot is absolutely fantastic for breakfast and lunch! They serve the best sandwiches,…read moredelicious French toast, and incredible cheese grits. I haven't ordered a single item on the menu that I wouldn't order again! Plus, you can enjoy a flight of mimosas! While it's a tucked away location, a little hole in the wall, they get crowded and the wait can be frustrating when you see open tables but the service is always really good.

This was a really cool spot! It's kind of tucked away in the middle of Cramerton and Lowell…read more Food was delicious. Burger was juicy and cooked perfectly. Tons of options with a Groovy twist. Services was top notch!! I will be going back and I do suggest trying it.

20251119 time 805 pm . Please make sure you count your change when at this facility is a Mexican or…read morewhite guy at the first window who is keeping customers money . I ordered a happy meal and two apple pies and the total came up to 6 something I asked for a receipt and he said the machine didn't print it . I paid with a 20 and he gave be 7 bucks and a few cents back ... the math ain't matching so I tell him that's incorrect .he says that's what the machine says negative sir I told him I will pull forward to get my food and will come inside to speak to someone at this point my child is hungry so I took the loss and just pulled off but don't let these scammers take your money

Around 3rd bite i gagged my hamburger tasted like chemicals. Called and told them. Was told no chem…read morenear food but will double check.

I have no idea why Sonic only has two stars…read more For some reason, I've always lived by a Sonic..so it's my go to fast food joint. It's quick and the burgers are just a bit better than McD/BK/Wendy's etc. How can you go wrong with onion rings and tater tots?! And every drink flavor under the sun! Plus, outdoor seating and free wifi?!?! And carhops!!!

the little girl taking orders is dumb as dirt. can you repeat the order back to me please, I…read morealready did. she hangs up the intercom. I push the red button, she says, pushing the button is t gonna make your order come quicker. order came out wrong, duh. I don't know why I'm writing, seems as though multiple people feel the same way. rude order taker. management doesn't care, obviously corporate doesn't care either. bye bye!

Waited over 30 minutes for 1 milkshake order and didn't receive order. Poorly managed.read more

Did you know that they have hot dogs. And you can get every single thing put on them. I like that…read morethey are sliced and put on the flat top It adds flavor They take enough time to get it heated though I get onions peppers and mustard. So good I've learned to call ahead and have it ready. Yum

I'm a fan of Cook Out's burgers and chili dogs. The burgers always have fresh crisp lettuce. For me…read morethe lettuce, tomatoes, onion and a good bun makes an excellent burger. The chilli dogs remind me of Texas Wieners from my childhood days. Cook Out has the perfect recipe of chilli, cheese, mustard and onions on a soft hot dog bun. I get a strawberry shake for a happy ending dessert.

At one point this restaurant was a place I would go to on a weekly basis. I'm not sure what…read morechanged, but their prices skyrocketed, and their quantity and quality of food diminished. Since then, I've completely cut them as a food option and have avoided them for other places that are of better quality, quantity, value, and service. It's honestly a shame because at one point I considered them one of the best values in the area with the best customer service; however, that is no longer.

If I could give this store a zero I would! How do u have a disrespectful plate cleaner working in…read moreyour establishment and you not care enough about your business to have her big marshmallow looking behind being rude to people! I have so much to say about this woman that was working today and her nasty demeanor not to mention she was on her cell phone talking to someone else while on her job! Big brown skin glasses bun in her hair. Came outside for a smoke session even tho customers were coming in the store! I was pumping gas on pump 6. I started to take my money and go across the street but I was in a hurry! This is what circle k and she'll represents and you wonder why robots will be taking over your jobs soon! It's simply because customer service isn't for everyone and others that are awesome have to suffer because she is mad that she has to work or that she works or whatever her issue is! She needs weight watchers also and maybe that's why she is so angry! I'm a great person but when u press my buttons I'm a whole demon and she did just that today. She should not be working on a store dealing with customers, she's already not cute but having the type of energy she had made her look even worse! I usually don't go in on ppl like this but she asked for it! And I will be back to finish my post tomorrow with details. I'm tired and have to be up at 5am but it was necessary that I started this post asap so I would not overlook doing so. To be continued

There's honestly not much to say. I've been to this location multiple times and with each time its…read morefood has been underwhelming, the staff didn't act like they cared there were any customers there, and the overall experience of the restaurant just felt dirty. I would highly recommend people avoid going to this Steak 'n Shake.

The food was good. Love the double garlic steak burger and the shakes. The restaurant was really…read moreclean, and the employees were very friendly and helpful. No, I don't work there. I was just pleasantly surprised by the hospitality I experienced at the time of my visit. I was told that there was a new manager who started working there recently, so that may have been the change since the other negative reviews had been made on here. Keep up the good work. I'll be back.