I wasted my money! I asked a few questions about the menu and ingredients and the young waitress had the worst attitude. First off the menu says grilled chicken, but it does not state what flavor the grilled chicken is so I asked her if it was lemongrass she said she didn't know. Next, I asked her if there was sugar inside of the sauce that you put on top of the salad. I didn't find my questions to be anything out of the ordinary, but she responded with the most annoyed and apathetic tone. Girl if you hate working there, maybe you should find something more of your speed instead of staying at Me Viet Kitchen, you are a buzzkill to everyone trying to support the local business.
I had to ask her to go ask her coworkers due to my allergy needs. Her excuse was "I dont know the owner isn't here."
Ok well you should know if you work there, because when selling food the vendor and the workers are responsible for upholding public safety standards and furthermore trying to show the best of the business. Like what are you doing there public facing if you don't like engaging with people?
I don't care if you are the owners family, there is a state license and business codes that everyone who is employed should be required to follow. If someone went to the store with a peanut or shellfish allergy, I pray to God that they take it seriously because from the waitress's attitude she could care less about my questions!!!
Ambiance- there's so many signs up stating you have to pay, it should have been the red flag...
Now on to describe the food, noodle salad or Bun Thit. The plate was delivered with the fork laying on top of the salad, big no thank you. The grilled chicken was leftover and microwaved. The carrots which should be pickled in a tangy brine, were matchstick carrots meant for salad. The noodles were soggy. This was a poor interpretation of the Vietnamese dish.
So much was wrong here tonight and I feel truly embarrassed for the owner and also saddened to see Vietnamese food and culture represented so poorly in an area that needs more diversity!!
What they need to do to immediately to improve their public relations: train their staff on how to warmly greet customers, look their patrons in the eye, work on handling anger issues by firing staff who get upset at customers for asking basic questions, have the workers know the menu like the back of their hand, and really delve into recipes and food safety concerns to earn the trust of the public. Because of the low volume of customers, it may be best for the owner to reduce staff, and refocus on improving the quality of their food, reducing the menu, streamlining ingredients to avoid rotten food and making the most of the products, and ensuring great customer service. read more