Worst Subway ever! And I am a huge fan of Subway for years... My boss ordered subs for me and my co-worker online. It was a process picking each thing, but we all chose our specific sandwich options and sent the order in. My boss picked it up, as they don't deliver, and the sandwiches did not have many of the toppings we ordered.
OK, we're all human, so mistakes happen... A simple apology and an offer to credit us or something, anything, to let us know they value their business, would have resolved the issue.
Instead, the "manager" told us that our orders were correct?!? He said that everything we ordered was on our subs, but we assured him it was not... I even offered to take pictures of the untouched subs and send them, as they were still as neat and filled with the wrong ingredients as when we received them. But no! Arturo refuses to believe us and said that we'd have to bring them in... Um, we're at work and can't be running around leaving our job because we didn't get the correct sandwich... Really?!
So, after getting a bit heated at his offensive responses, he said we could call the corporate office. I asked for the number, but he told me I'd have to look it up, again really?!?
Finally, after my co-worker got on to try talk to him, as I was admittedly getting heated at the ridiculous responses, Arturo said that we could bring the sandwiches back another day, I guess he wanted us to bring them home, store them and return with them after the weekend??, but only on certain days at certain times because he would have to be there, and only then would he change them for new ones, triple really?!?!
I called corporate, they told me they'd email the owner, as each one is separately run and she'd try to help...But as a franchise, she can't really do much... Thanks for wasting more of my time Arturo...
I assure you, I'm really not writing because I couldn't eat my $5.99 sandwich... This is about the treatment, no apology, the lack of care for their customers, getting the run around and mostly feeling like this was handled so poorly. Ad they are a representative of the Subway brand, they should be held to higher standard and it should be made known that this particular Subway should be passed right by...
I highly recommend that you look for a business that values their customers, can follow simple directions they receive online and treats their customers with value and respect. read more