Great service! Had nothing but problems with Amerigas for years. Allied Propane not only offered a…read morebetter rate but the customer support has been wonderful. Glad to be able to get timely support locally instead of being stuck on hold with a call center for over an hour. They've been easy to work with.

We purchased a country home that was serviced by another propane company---from our experience with…read morelong hold times and deceptive practices ---- we wanted to work with a local, family-owned company. We were referred to Allied by a friend and upon the first call, we were delighted to work with the team here. From the person answering the phones, to the salesperson and to the installation crew! They answer their phones, they provided us with a new leased tank, installed it quickly and new parts that replaced the rusted-out crap that was there. I would HIGHLY RECOMMEND to anyone who is currently looking for a GREAT propane provider! You won't be disappointed with Allied.

I highly recommend Interstate Propane!! My experience with interstate propane began after a…read morehorrible experience with another propane company. I had many times run out of propane with the other company having to wait two weeks without heat or hot water. The hot water heaters pilot lights went out and ruined both tanks. After replacing them, they let us run dry again. At this point I was calling for 4 weeks straight to get propane. Having two elderly parents living with you with no hot water was difficult. Interstate propane came to the rescue. Within two days I not only had propane but hot water and heat in the house. We were so grateful at their quick response. The drivers have always been courteous. We have not run out in the last two years and they always keep us topped off so that we don't run the risk of running out. We have two hot water, heaters, gas, propane tank for the barbecue, as well as a stove and heat for the house. In a family of five we go through a lot of propane. And they keep us going. I can't recommend them enough!

Had delivery issues from one of there competitors gave Interstate a call. They were very responsive…read moreand all about service. Although the rain was a deterrent this year in swapping out my tank. They followed up timely to accommodate the change over. I'm looking forward to dealing with this company going forward.

I am beyond impressed with Thornton's!!! I called in on Monday to setup as a new customer with them…read morefor home propane service. I let them know that our tank was empty and had run out a couple days ago. The gal on the phone wanted to make sure that we had propane ASAP to be able to run our furnace and appliances. She told me that they would send out a serviceman that day to put about 20 gallons of gas in the tank, do a safety inspection, and get everything safely turned on. I was instantly impressed that they would be able to do that on the same day. She also said that we would get delivery of propane to fill the tank within a few days. Oh! And she told me that as a new customer we would be getting a discount for our first delivery!! I was very satisfied with all of that and told her I would be available all day to receive her call for when to expect the serviceman. She called me a few hours later to let me know that the serviceman would not be available that day, so the owner himself was on his way to put some gas in the tank and get everything turned on. I was surprised and she said they didn't want us to go another day without gas for the furnace and appliances. Especially since it's been pretty chilly at night lately. The owner showed up within an hour and let us know that the serviceman has just called and would be available after all. So he went ahead and put the 20 gallons in but said he'd leave everything else so the serviceman could do the full inspection before turning everything on. He also said we would get our first delivery before Friday and assured that the 20 gallons would be more than enough to last us, with normal use. The serviceman arrived barely 10 minutes after the owner left and began his inspection. He then came inside to check if everything would turn on correctly. He was very nice and thorough and he had high praise for the company owner. That says a lot to me, when an employee has such positive things to say about the company and the owner of where he works. Today, Wednesday, just 2 days after I called to become a new customer, the truck arrived to fill up our tank! So, yes, I am EXTREMELY IMPRESSED and SATISFIED with the service - starting with the initial phone call to inquire about their service through to the delivery. Other companies told me it would be 5-10 days before they could get a truck out to us. And on top of that, one company had a $99 inspection/setup fee. Thornton's DID NOT CHARGE A FEE to have the owner and serviceman come out! I was not expecting to need to change our home propane provider as we had been with the previous company for over 4 years. But I'm actually glad that I did some shopping around and found y'all!!! Thank you Thornton's!!!

I've consistently had an issue with the service when it comes to the front office and ordering…read morepropane to be serviced. Due to the changes with the office staff not being able to keep up with billing, I've asked numerous times in the past two weeks to have a supervisor call me to discuss this issue and still haven't received any response. Now I'm coming back from my trip out of town still with no answers and my propane is low and forcing me to look for alternative options for gas. Horrible Admin Staff

The new propane guy JOE. He's energetic, friendly, comforting, and he helps the elderly with…read morebringing propane back and forth. Definitely coming back just to greet Joe. Finally a guy that does his job well and enjoys doing it.

Friday a propane guy came out & replaced a regulator (according to the notice on my door), talked…read moreto my 19 year old daughter & she asked if she should wake me from a nap. He said no & left, after locking the tank & then reporting there was no adult at home. So now it's Monday & they can't have anyone come out until Tuesday to turn it back on. This is really bad customer service. I shouldn't have to do without hot water for such a stupid reason. I'm in an HOA or I would change companies. They certainly don't care about their customers.

I stop here to fill my food truck propane. Can beat the price. They're fast, cheap, and friendly. A…read morehard combo to find in any biz. Ceviche & Co!

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

After an initial issue with rude customer service office staff, the regional manager called me and…read moreapologized and straightened out the problem,

yeah, not great. My first time dealing with this company they're located Marysville Rd very close…read moreto my (new) home. I took over this property, Brown's gas owned the tank so naturally I called them. But before I could call them they showed up. Twice. once when we weren't home (the previous owner contacted me and told me via cell) and then the second time we were home the driver, randy, very nice guy and I spoke, he was told that we had not transferred service yet and he made it clear to me that he couldn't put any gas in the tank until I did that and of course I said yes I understand how commerce works I haven't had a chance to do this yet and you just showed up out of the blue. Again. I'm sure the previous owner told them that they sold the property when they showed up the last time and spoke to her. Lol. So I went to the Browns Gas office to open my account - it said they were closed for lunch on the fence, it wasn't lunchtime, it was 1030a. I came back 4 hours later around 2:30 PM and that sign was still up. This time I learned my lesson and called to make sure they were there. I came back the following Monday and when I mentioned that they said there just wasn't anyone there that day and fair enough I understand it's a rural company I guess. I opened an account and deposited money to get a delivery and was told they'd "let me know when that could be", roughly a few days later they let me know when they were coming and I asked what time frame and they said they couldn't give a time frame. I've run a service company for 30 years I found that amusing so I thought they must have meant they won't know until that day when they set up his delivery route so today is the day and I called and I spoke with Sam in the office. She assured me that she could not tell me any time frame when the driver would arrive and when I said that sounds odd, never heard of that, she seemed pretty indignant explaining to me that the driver is operating a vehicle filled with explosive gas and that because of this very reason they cannot offer a time frame to which I of course replied doen't that argue against not knowing where your driver is? in fact you should have a precise schedule for a driver that you're turning loose with a gigantic 20 ton bomb, you should know exactly where they are at all times or at the very least within a 2-3 hour time window. She remained indignant clearly regarding my comment as out of line. So here I sit with dogs put away, m gate open and unable to leave all day long because a service company cannot figure out a delivery schedule the day of - I've had other propane companies, this has never been a problem, no one else does this as far as I know. also it is weird to me that the last Yelp review here is 2 years ago. I get yelp reviews every week and my business is not large. If people aren't writing positive reviews you're doing something wrong And if you've been in business as long as they have and you only have a handful of reviews at all you're really doing something wrong and judging by their overall rating on Yelp I'd say that's confirmation. I don't think they realize we have choices up here.

Highly recommend this business. We've been using Herger Gas for years and they consistently do a…read moregood job keeping our propane tank filled. That said, today there was a rare fluke and when we started cooking dinner we realized we were out of propane. We called and left a message assuming we'd hear back in the morning. Imagine our surprise, even though it was after hours they called us right back and sent someone out to refill our tank. Really appreciate the exceptional customer service and how they went above and beyond to help us out.

TALK ABOUT GREAT SERVICE??? The Herger Crew... Wendy, Sarah & Teri are THE BEST!!!…read moreFast, Courteous and Professional... not just this last time... but EVERYTIME!!!

I feel compelled to express my gratitude and share my very positive experience not only as a…read morecustomer for 8 years but during a really tricky emergency this past week. We discovered a gas leak (underground) and within a short space of time they sent a sales rep (Steve) who was in our area to help us turn things off safely (he was very clear/experienced and helpful), assess the next stages and perform a fix. This update/repair to replace old damaged lines was set up very quickly so that we weren't without service for more than a day despite our remote location. Very appreciated. The work was performed by John who was very friendly, patient and explained everything that was done and showed us how to get back up and running safely. Gave us many other tips/suggestions for the future. He checked and double-checked everything to make sure inside and out that there were no leaks. You can tell they take it very seriously. The level of care, communication and service we received was very impressive and appreciated. We live in a remote coastal area near the Sonoma/Mendocino border and at every stage from the service writer, phone/office down to the installer everyone was friendly and pushing things through beyond anything I would expect in this day and age where it seems people are under stress and/or under-staffed. Thank you to John, Steve and Shaun. I'll be sure to recommend McPhail to other neighbors and friends in our area. We've never run out, they check and make sure that we're always at a good safe level (despite harsh weather/storms). A+ folks

Shaun McGee has been up here doing some work on our gas lines for the new owner's insurance…read morecompany. I was compelled to ask him if I could speak to someone about how well he did. He's very kind, professional and I would hire him in a minute. You have a great employee! We've had McPhail fuel since 1998 and the company is great. Shaun is a great example of someone who represents a company quite well. Thank you, Faye Ghielmetti

I've been here 3 times since 2019 and each time the service has been consistently perfect…read more The shop is right off 580 in a quiet industrial area. You drive up t the tank set up, meet with attendant and unload your tank(s). Once the tanks are filled & returned you'll receive a receipt. Take that inside the shop on the corner and pay your bill. For much less cash. The people are nice, the office staff are fun and you save a good amount of money. Definitely a find!

If you need to get a REFILL or new propane tank this is the place. Bring and old one or be ready to…read moreget a new one.