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Suburban Propane

3.3 (16 reviews)
Open 8:00 am - 5:00 pm

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9 years ago

Always friendly staff and I never have to wait. I don't know if this place is cheaper or not than other places but I will always come here.

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Review Highlights - Suburban Propane

Above the top I recently had the pleasure of working with Sean with Suburban Propane.

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InterState Propane

InterState Propane

(12 reviews)

I highly recommend Interstate Propane!! My experience with interstate propane began after a…read morehorrible experience with another propane company. I had many times run out of propane with the other company having to wait two weeks without heat or hot water. The hot water heaters pilot lights went out and ruined both tanks. After replacing them, they let us run dry again. At this point I was calling for 4 weeks straight to get propane. Having two elderly parents living with you with no hot water was difficult. Interstate propane came to the rescue. Within two days I not only had propane but hot water and heat in the house. We were so grateful at their quick response. The drivers have always been courteous. We have not run out in the last two years and they always keep us topped off so that we don't run the risk of running out. We have two hot water, heaters, gas, propane tank for the barbecue, as well as a stove and heat for the house. In a family of five we go through a lot of propane. And they keep us going. I can't recommend them enough!

Horrible experience with this company. I called them because I was experiencing a leak and that's…read morenever happened before so i wasn't sure what to do and the man on the phone literally laughed and said "i don't want to sound like i don't care but that's not interstates problem, it's a problem with your tank". I was livid. This is a potentially dangerous situation and it's not being taken seriously at all, he offered no help, and he even had the audacity to laugh when i'm clearly very nervous and confused about what to do. Thanks so much for your quality customer service..

Brown's Gas - untitled

Brown's Gas

(8 reviews)

yeah, not great. My first time dealing with this company they're located Marysville Rd very close…read moreto my (new) home. I took over this property, Brown's gas owned the tank so naturally I called them. But before I could call them they showed up. Twice. once when we weren't home (the previous owner contacted me and told me via cell) and then the second time we were home the driver, randy, very nice guy and I spoke, he was told that we had not transferred service yet and he made it clear to me that he couldn't put any gas in the tank until I did that and of course I said yes I understand how commerce works I haven't had a chance to do this yet and you just showed up out of the blue. Again. I'm sure the previous owner told them that they sold the property when they showed up the last time and spoke to her. Lol. So I went to the Browns Gas office to open my account - it said they were closed for lunch on the fence, it wasn't lunchtime, it was 1030a. I came back 4 hours later around 2:30 PM and that sign was still up. This time I learned my lesson and called to make sure they were there. I came back the following Monday and when I mentioned that they said there just wasn't anyone there that day and fair enough I understand it's a rural company I guess. I opened an account and deposited money to get a delivery and was told they'd "let me know when that could be", roughly a few days later they let me know when they were coming and I asked what time frame and they said they couldn't give a time frame. I've run a service company for 30 years I found that amusing so I thought they must have meant they won't know until that day when they set up his delivery route so today is the day and I called and I spoke with Sam in the office. She assured me that she could not tell me any time frame when the driver would arrive and when I said that sounds odd, never heard of that, she seemed pretty indignant explaining to me that the driver is operating a vehicle filled with explosive gas and that because of this very reason they cannot offer a time frame to which I of course replied doen't that argue against not knowing where your driver is? in fact you should have a precise schedule for a driver that you're turning loose with a gigantic 20 ton bomb, you should know exactly where they are at all times or at the very least within a 2-3 hour time window. She remained indignant clearly regarding my comment as out of line. So here I sit with dogs put away, m gate open and unable to leave all day long because a service company cannot figure out a delivery schedule the day of - I've had other propane companies, this has never been a problem, no one else does this as far as I know. also it is weird to me that the last Yelp review here is 2 years ago. I get yelp reviews every week and my business is not large. If people aren't writing positive reviews you're doing something wrong And if you've been in business as long as they have and you only have a handful of reviews at all you're really doing something wrong and judging by their overall rating on Yelp I'd say that's confirmation. I don't think they realize we have choices up here.

After an initial issue with rude customer service office staff, the regional manager called me and…read moreapologized and straightened out the problem,

Suburban Propane - propane - Updated May 2026

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