l have had Suburban propane for 13 years. This year l wish l could remove the tank, the propane and generator and Suburban propane.I had a massive leak in the spring, emptied the tank which was 60% full .it was the bonnet valve on their rented equipment. they replaced the valve and would only replace the fuel if l payed half price. the cost 430.00 also the tech changed out a 179.00 part on something that wasn't broken, without asking me. add that together ! anyway 1/29/26 ,nightmare again, my whole house smells weird, while my generator was running ,priming itself ( every Wednesday for 12 minutes) my house was inhaling fumes ! 7 little dogs and me. it's was strong n metallic ! l opened windows,turned off everything n ran the dogs outside.l really take care of this generator too.my late husband said too,it's an asset to the house, every 6 months a tech comes out,checks everything,including amount of propane ,oil,battery etc is recorded. this time ,l called Suburban, they told me to shut it( the tank)down/off l told them l was afraid of it and could someone come out. they did,shut everything off and showed me how to do it also. then my own generator guy sent out his grandson to double check. well l Just got a bill from suburban for 154.00 . l know l asked about a fee and the driver told me no and showed me the invoice on his phone. 00.00 no cost mentioned ! lol. you have to watch this company,they will take advantage. Years ago the office and the fuel truck had different prices. ya never knew what they were gonna charge.plus lately it's always been a fight. oh and when l had the massive leak, l was told to go to a hotel and don't light any matches. geez,send someone out l thought l was gonna blow up my neighborhood. l don't feel safe with this company. if you are starting fresh with a new generator,read the reviews for this company, not very good. The ladies in the office are nice. that all the good l can muster up. read more