l have had Suburban propane for 13 years. This year l wish l could remove the tank, the propane and generator and Suburban propane.I had a massive leak in the spring, emptied the tank which was 60% full .it was the bonnet valve on their rented equipment. they replaced the valve and would only replace the fuel if l payed half price. the cost 430.00 also the tech changed out a 179.00 part on something that wasn't broken, without asking me. add that together ! anyway 1/29/26 ,nightmare again, my whole house smells weird, while my generator was running ,priming itself ( every Wednesday for 12 minutes) my house was inhaling fumes ! 7 little dogs and me. it's was strong n metallic ! l opened windows,turned off everything n ran the dogs outside.l really take care of this generator too.my late husband said too,it's an asset to the house, every 6 months a tech comes out,checks everything,including amount of propane ,oil,battery etc is recorded. this time ,l called Suburban, they told me to shut it( the tank)down/off l told them l was afraid of it and could someone come out. they did,shut everything off and showed me how to do it also. then my own generator guy sent out his grandson to double check. well l Just got a bill from suburban for 154.00 . l know l asked about a fee and the driver told me no and showed me the invoice on his phone. 00.00 no cost mentioned ! lol. you have to watch this company,they will take advantage. Years ago the office and the fuel truck had different prices. ya never knew what they were gonna charge.plus lately it's always been a fight. oh and when l had the massive leak, l was told to go to a hotel and don't light any matches. geez,send someone out l thought l was gonna blow up my neighborhood. l don't feel safe with this company. if you are starting fresh with a new generator,read the reviews for this company, not very good. The ladies in the office are nice. that all the good l can muster up. read more

I got a $500 gas delivery and when I walked by the tank I smelled gas and checked the meter and most of the propane had leaked out of the tank--I immediately called Suburban Propane. They dispatched a second technician who came out and checked my tank for leaks and determined that the first technician had left a valve open. He closed the valve but said I'd have to talk to the office about getting the gas replaced. I called their office and they said my lawn service must have opened the valve--! I don't have a lawn service and nobody but their technician touched the tank (which has a cap with a lock) prior to me discovering the leak. I live alone with my six year old son and neither of us touched it and nobody else was on our property. Now the managers are refusing to take my calls and won't call me back. I'm out $500 and I'm going to run out of gas sooner rather than later and on top of it I found out they charged me $7.09 per gallon when the going rate in my area is $4.46. Take your business elsewhere. read more

Very Unhappy Customer! We have lived in our home since March 2015 and it is our first experience with residential propane. My experience with Suburban has been absolutely terrible. I can never get anyone on the phone. When they do finally answer they say hello & then transfer me to the main call center before I can answer or they can't hear me at all no matter what phone I call them from (my personal cell, my work cell, a hard line, etc.). They know the hold the have over you because you "need" them to cook, to shower, to wash your clothes so the customer service sucks & there us no willingness to help you because you'll pay their rip off prices either way. We are looking into any way to get out from under them and will never look back. read more

It is nearly IMPOSSIBLE to talk to someone in the Wildwood, FL office. I was on hold for almost an hour and the phone finally asked me to leave a message. I want to talk to a human, not leave a message. read more

Unbelievably poor customer service. Went there, in person, to discuss becoming new customers. We were looking to have a new gas line installed in order to convert from an electric to a gas stove. The vestibule at the office is very open, in 2 directions, to several working employees at their desks. At least 3 had direct views of our standing there. All were busy and I would never expect anyone to stop what they were doing to accommodate us, but I do expect to be acknowledged. We stood there for at least 7-10 minutes. Employees did glance our way several times but never once acknowledged us, either by word or gesture. We finally walked out, in clear view of these employees. Even as we left, there was no acknowledgement from them. This company is in desperate need of customer service training. New customers lost. read more

I would like to share my recent experience with Suburban Propane in Wildwood, FL. I called last week and spoke with Rita, office assistant, who was very friendly and helpful in answering questions like how much propane gas to order, cost, delivery dates, etc. My order was delivered today by Rhonda, one of their drivers, who was very professional, knowledgeable, and courteous. As a snowbird and my first experience in using propane gas, I had several questions that Rhonda answered to my utmost satisfaction. Hats off to Suburban Propane of Wildwood, FL for having experienced, courteous employees. Suzanne 12/04/18 read more

our new house came with their tank so we had no choice but to stick with them. Paid tech to come test lines in October and its no almost Feb and i am still fighting to get them out to fill my tank. Worst company Ever!!! read more

I'm a new Suburban Propane customer in Dunnellon, Fl. Rita, Angel and Steve were great to work with. Rita and Angel kept me up to date on my equipment order and Steve was efficient in installing my new hot water heater and thorough in explaining to me how it works. I'm a happy customer! read more

Just became a Suburban customer and called about an installation. I ended up talking to the Wildwood manager. He was not helpful and in fact was rude - talking over me instead of listening to what the issue was. The installers are very good, but that particular manager needs to take a class in courtesy and customer service. I have since talked to others who use Suburban, Wildwood, Fl and they have had similar experiences. He acts as though they are the only game in town, very independent. Guess he doesn't need the business. read more

Extremely dissatisfied customers! We could not be more displeased with the lack of professionalism in this company. We paid them to install a gas line and they have failed inspection twice. We have been waiting on this company to do the job since January. Here we are in May and still no gas. We can't get drywall into our home until this is complete. It almost seems deliberate at this point, like they want to torture us for some reason. They have lied to us and to our builders. They do not communicate well with any of us. They refuse to get back to us in a timely manner. Is no one holding this company accoutable? I think it's time for the Better Business Bureau to hear about this company's lack of competence and mismanagement. I never leave reviews for any company that makes mistakes but the fact that they have hurt us this bad for so long and dragged out my expected completion date an additional 4 months I am fuming with anger and ever want anyone else to experience this stress. read more