Walter's is so greaf I can't recommend this company enough! They came quickly and were so…read moreaccommodating, in contrast to many other bigger propane companies.. highly recommended. Snd SUPER NICE TOO!! Walter's get a 20 plus!!

Probably the best propane company in the area. Much better…read moreservice than the larger distributors

I called seven times today, was on hold no less than 95…read moremin( hour and 1/2) in an attempt to talk to a human person. Was not successful.

In 2019, they charged about 10% below the weekly average price for propane prevailing in MA. My…read morelast delivery a week ago was at almost 30% higher than the MA weekly average! What happened to the business? Was it taken over by private equity so they can rip off their old customers? 13 years with them - truly disappointing!

After almost 30 years, we sold our country cabin in northern Berkshires. throughout that time H A…read moreGEORGE has been completely reliable and cost effective. we strayed from the once, for a very short period, and came back to H A George. The kind of dependable service you expect and appreciate. THANK YOU TO THE TEAM AT H A GEORGE. YOU ROCK!!

We had a mini-split installed which was in need of service and we reached out to H.A. George &…read moreSons. They responded in a timely manner. A technician came to our home - he was friendly, prompt and explained that there was a blockage in the drip pan of our unit. He repaired the problem and we were pleased with the results. Shortly after that a winter storm with high winds caused our casing covering the lines on the outside of our home to come off. I called them and explained what had happened. They indicated that they would correct it the next time they had a call in our area. Once again we received prompt and courteous service. The casing was secured for no charge. It is so refreshing to deal with a company that cares about their customers. Thank you H.A. George for the services you have provided. Mike E.

We have been Davis Oil customers for over 20 years and the service has always been outstanding…read more Recently, we also added Davis Oil as our propane supplier. The install of the new propane tank was seamless. A week after our change to Davis Oil for propane, our hot water tank died. Our elderly parents live with us and hot water is very important to meet their daily needs. It was a weekend so we called Davis Oil on Monday and by Monday afternoon (the same day!) we had a brand new hot water heater installed. We couldn't be happier with the service we received. A huge thank you to Steve, Rusty and all at Davis Oil and Propane who assisted with the process with kindness, efficiency and professionalism! Chris and Nicole C.

I went into Davis Oil to address a bill that was sent to my parents. My mother had already had a…read morenegative interaction with Steve, so I was going in to de-escalate and pay the bill if he could show proof that it was owed. I had no ponies in this race, and had the money "owed" in my pocket. Steve immediately verbally attacked me as soon as I entered their storefront, and stated why I was there. He criticized me for being disabled (which I am ) saying that "people like you always like to play the victim", and that he could not actually produce any evidence that my parents owed any monies to their company. He continued to ridicule me as I left the building. Again, I had no skin in this game. I had money in my pocket to pay if he could prove why I should. I would be EMBARRASSED if I were Davis Oil. They ought to be ASHAMED of themselves. I was ridiculed and berated for being handicapped, and I didn't even owe them money. This was one of the most blatant money grabs I have ever witnessed, with no proof, and then subsequently attacking the people who said, "No." I will never use this company because I already thought they weren't great. After witnessing how they treat their actual customers/advocates for their customers? Hard pass.

When the propane delivery crisis hit The Berkshires this winter....another company refused to drive…read moreon the winter roads and people were running out of gas. George of George Propane stepped up and worked around the clock to serve hundreds of desperate customers - and others. He showed real concern and caring! I do not use propane but called several users to contact George. They were thrilled and canceled other providers who did not give a hoot. I hope George made a bunch of new friends and customers! He was terrific!

First time using any propane company and it was a stellar experience. Kathy was a gem and was very…read moreaccommodating even with fuel assistance being difficult. I called Tuesday at noon, fuel assistance had not reached out like they told me they would and Kathy went out of her way to contact them herself and by 5 p.m. we had a full tank of propane. Despite what other reviews have stated, I can say my experience was the opposite! Thank you so much George Propane, and a special shout out to Kathy who saved the day!!!

We called Sandri Oil when our landlord's usual contractor, Country Oil, made faulty promises and…read morewent back on their promise to bring us oil (we had no heat) for our newly rented house. While Country Oil charges $120.00 for emergency deliveries, Sandri charges $60.00 Sandri reps were courteous, responsive, and set up our new customer account and got us our oil within 1 & 1/2 hours. Now, that's service!

Update: after continuing to have the same error code and paying $1300 in 3 months for repairs I…read morestill continue to have an issue and now they are not returning my phone calls, Sharon tells me she needs to talk to Rudy the service manager to see if he wants to bring daikin, still have not heard back. On top of that Sharon must be screening my calls because she finally picked up after a month and me complaining to reception and didn't address who she was nor ask for my name or address and knew exactly what I was talking about. I would go with another company but have been told since Sandri already has mucked around with my machine so much others don't really want to get involved in a warranty issue, buyers beware go elsewhere and don't use Lauren as your salesman!

I had my mini-split cleaned and serviced today by Edson from Surner. I watched how careful and…read morethorough he was when doing the job. I can feel the improvement in the cooling effect immediately after he finished. I now know how important it is to get it cleaned and serviced by a professional. And Edson is a real professional! Thanks so much. Go Cape Verde! Diane - Granby

I normally don't write reviews, but I feel obligated to share this after what happened to someone…read moreclose to me. A family friend recently had a very troubling experience with Surner Heating. They clearly canceled their oil delivery, received confirmation of that cancellation, and were shocked when the company delivered the oil anyway--then charged them around $700 and refused to take responsibility. The explanation given was essentially "we delivered it, so you have to pay," despite the prior cancellation. From the outside looking in, this feels incredibly wrong. Charging someone for a service they explicitly canceled--after confirming that cancellation--is not just poor customer service, it's a serious breach of trust. If you're considering doing business with them, I would strongly recommend being cautious, especially about putting a credit card on file. Based on what I witnessed, this situation could easily happen again. On top of everything, the way the situation was handled afterward only made it worse--no accountability, no meaningful resolution. Just sharing this so others can make an informed decision.

Referred by a friend who had been a customer for years. Used them through 2 heating seasons and…read morecan say that I a fan. Their billing/payment department was easy to work with and the online tools for paying and ordering were very easy to use. Their price per gallon was always within pennies of the competitors and they did offer a budget plan if you could provide them with the previous years usage.

Phone call on contract, Woman who answered stated there is nothing she would do. The manager had…read morefixed the contract and that was that. Hung Up. Have never on my many calls to John Ray been treated so poorly.

We had an excellent experience with Cota & Cota. They are a customer friendly company with solid…read moreprofessionalism. They installed our furnace easily, quickly and proficiently. We cannot say enough good things about the way they do business, make their policies clear and go about giving their customers a great result.

We have been using this fuel and plumbing business for over 13 years. We will continue to stay a…read moreloyal customer. This past fall we had a lightning strike which blew out a well pump. There are three rental properties that fed off that same well. I was scared that our tenants would be hugely inconvenienced with lack of water for days. This was NOT the case at all. Rod Miller and his plumbing team were there within 2 hours to access the damage. And replaced the pump and restored water by end of day. You can only imagine our relief. He even went above and beyond by providing accurate documentation to help with the insurance claim. Thank you Cota & Cota!