We have been L&G customers for some years now, having changed from another company. We have had…read moreexcellent service all along. The employees all seem to enjoy their jobs, which I think says a lot about any company.

I agree if 0 rating was a choice they would get it. I run out constantly then they charge me for a…read moreleak test. The ladies in the office are awful Robin hung up on me today. Do not use them not worth the trouble. It's worth paying a little extra to not be mistreated by this company.

If I start, it'll turn into a thumbs down "corporate manifesto" that almost makes that Mangione kid…read moreunderstandable! This outfit needs a REAL owner in short, NOT a board of rich owner/directors run by CEO! I don't know why Yelp posts so many reviews as San Francisco based either! This is W. Mass where DRC bought out several old local outfits - which is how they run/operate...by "buyouts and mergers" of your old local guys One's a Jr. Baltimore Ravens partner and must be seasonally involved where it's warmer since... The wife called a week ago on Weds AM for delivery (claim thurs is their route day), was told "next week", truck went RIGHT by that afternoon. That's happened 3X lately at 1/4 tank near or at below freezing....NOT acceptable! Called "new locally owned outfit"...oil was here next morning and b4 dawn SINCE!! Back to home in Maine "Dead Now" where your other lousy ratings stem from! Their service guys try real hard under equal conditions but at least they got new trucks at "overly high customer parts" expense. (btw!!)

Very poor customer service. Beyond belief. Charged us $1,000 for furnace repairs that they did not…read morediagnose during a regular maintenance visit (for which we had just paid them $500). Will definitely take the lead from others here and look for another energy company.

If I could give 10 STARS, I would! We are in the process of switching from another propane company…read more(which I will not name here, but I'm guessing many of you know who they are! ; ) We almost ran out of Propane (yet again)... I contacted Ciardelli. They not only had their sales person out here within 2 hours, they got propane out to us the very next day! If you're wondering if you should switch to Ciardelli -- wonder no more. It's really a no-brainer. Their Customer Support is fast and amazing, their prices are reasonable and transparent, plus they are a LOCAL, family- owned business - not a large corporation that doesn't care about you. We are VERY HAPPY NEW CUSTOMERS

Ciardelli employee Carrie Murdock Sevene was amazing we added two big tanks to our garage. She…read morewas so pleasant to talk to and accommodate our home. The crew members that installed them were also so kind to talk to and go over everything they were doing expecialy when it's freezing out . I would absolutely recommend them . Thank you all so much .

After 15 years as a loyal customer with Ciardelli Fuel Company, I've sadly switched providers due…read moreto recent issues. For years, I paid around $4.79/gallon for propane with no problems. Then I saw Dead River advertising $2.39/gallon. When I called Matt about matching a better rate, he initially offered $3.79, and only matched Dead River's price after I said I was leaving. The final straw was a boiler service call: The tech replaced a thermocouple, but the issue persisted. Turns out, one of our two tanks (which they've filled for years) was empty--they forgot to fill the main house tank. We were without heat and hot water during a big family gathering from out of town. As a 'will-call' customer, I was told emergency delivery would cost extra, though they provided 100 gallons as a 'courtesy.' Worst part: The thermocouple wasn't faulty; the problem was the empty tank. Yet they still charged the full service fee for diagnosing their own delivery mistake. I've switched to Dead River (along with several friends and even some Ciardelli employees I've heard from). It's disappointing--wanted to support a local, family-owned business, but I felt treated more like a profit source than a valued long-term customer. Matt & Andrew: Please do better for your loyal clients and staff.

We plan on changing our propane company-- found many companies charging much less than Ciardelli !…read moreContacted Ciardelli about them removing tanks and refunding for the fuel we have paid for. THEY stated that they DO NOT refund for the propane in the tanks (never told that nor signed ). We have approximately 185 gallons in the 2 tanks ($650 worth). "run it out/ use it up" was their comment -- that probably won't happen until December, SO that means that we can't pick a plan to save money with the new company !! (other companies will pay back !) (We were put on contract with them by our contractor. not given a choice). SHOP around -- check the Better Business Bureau.

Within a few months of purchasing our first home, our copper pipes in the basement started failing…read moreone by one. I called five different plumbers seeking help, but no one returned my calls. I finally reached out to Cota & Cota, seeing that they offered plumbing services. They said they typically only provided those services to gas customers (we were buying from Bob's), but I told them we were desperate, so they agreed to help. They showed up within 24 hours every time I called (which was at least five times over one summer) to get patch work done. Eventually, we decided on doing a full pipe replacement. They completed that work in 48 hours, and they did so despite a low electrical current running through the pipes thanks to dome DIY wiring the previous owners did and decided not to tell us about. We still need a new filtration system to reduce the acidity of our well water, but we now have functional pipes (mostly plastic). As far as I'm concerned, this company saved our home, and we are forever grateful.

Very professional, customer service friendly, detail oriented company. Needed a new furnace, they…read moregave us an itemized quote, fit us in early due to a cancellation and installed it in less than one day. Communication with the company was easy, their policies were clear and their proficiency was excellent. The crew that came to the house was experienced and lively. The new furnace is quiet, a beautiful yellow color with bright new copper pipes. (Who knew an artist could fall in love with a furnace and have the supervisor of the work crew suggest the name of Banana Split? What fun we had with that.) I cannot recommend this company highly enough. We had a great experience and now have an amazing, functioning furnace.

Dylan M was very courteous and helpful. As I've never returned equipment to this store before, he…read morehad every reason be grumpy when I parked in the wrong place...but he was very professional and had me on my way quickly, even though the corporate systems were misbehaving.

What horrific customer service they have at this Uhaul!…read more Earlier this week I used Uhaul's online rental service to book a truck and car dolly. I requested a pick-up in Brattleboro VT but got stuck picking up our rental at this Keene location. The experience started off rocky when the first message I got from the team here was telling me that I would have to pick the truck up at this location and there wasn't anything else I could do about moving the pick-up closer to my original request. He also told me what time I needed to pick it up, and then was frustrated that I wanted to pick up later in the day. When I arrived at the location, the truck was waiting for me which was nice, but Jeff the manager was the worst employee I have ever worked with at a Uhaul. He didn't greet me, seemed frustrated that he had to put together the contract, and since I had a gift certificate from a previous rental, he seemed pissed he had to enter it. At the end I left feeling frustrated, but the biggest frustration was the fact he didn't offer to help me load my car on the dolly. Thankfully I have done it before but if I hadn't had previous experience then I could have messed up and let my car be incorrectly loaded. Moral of the story, Uhaul, get your act together and look at the other 6 reviews for this store that all share a similar thread. The manager here is terrible.

Why is there no zero option?…read more We bought a condo in August 2025. Everything about the condo in Newmarket has been amazing except that it is serviced by Superior Plus Propane (which took over for Rymes). Here's an abbreviated timeline: Summer 2025 -Requested cleaning and servicing of our Rinnai hot water heater and monitor heater, plus a new account set up. -New account couldn't be utilized until a safety inspection was conducted. -Had to harass them several times to get on the books. Done. -Safety inspection found that one pipe was corroded slightly, so I booked the fix and asked that they do the routine cleanings at the same time. -Tech comes out, fixes pipe, and tells me they never booked time for the cleanings. -Called customer service, they said the tech didn't read the notes (the techs have said the office has no clue ever and that the mergers were a mess--I have met many techs). -They decide to send out a new tech to clean for free (ok, fine, decent action). -A while later they come out and clean the Rinnais and state that the flame rods should be fixed. I call and order the parts and they are backordered. Annoying, but understandable. Quite a while later they finally come in, send a tech out after lots of calls. -They attempt to install the rods and find they are on too tight. Need a sparkle wire. Needs to be ordered. To date, we still haven't heard back about the sparkle wire or flame rod installation (I have a box of flame rods they left in my basement). The next few months after being told by at least 10 reps that they bill monthly: -Not billed until DECEMBER after calling at least monthly asking for billing/meter read. -They read it several times before it turned into a real bill. I watched them do it, as I work remotely. Still, bill was not created until December. Dec 2025: -I have a bill. Yay! -I pay the bill. -I am assured again that the bills will start being more regular now and that usually, billing is monthly. In between: -I call at least monthly, sometimes weekly. Guess who still doesn't have a bill or any decent guidance as to when I will receive one. 3/20/26: -I reach out to Samantha Hebert as she has at least responded before. This is when I learn she has quit. -Someone named Rachel Bitomske gets back to me and says "I can get that meter read." Later in March 2026: -I keep expecting a bill -I am told the meter was read on 3/30/2026 -The meter apparently gets read THREE TIMES, still, no bill -I have HAD IT, so I begin calling them regularly asking why the readings aren't turning into bills. April 2026 -One guy swears he will deal with the situation and make it his personal priority to call me within two hours. He doesn't. -FINALLY, at the end of April, I meet Casey. She is able to see that each of the 3 meter readings has come back at 0. Casey follows up with me on 4/24/2026 saying that this needs to be escalated and that service needs to get involved. She lets me know they will come out the following Tuesday to check the meter and to call her back on Wednesday. -I call back Wednesday. Meter is broken. -I ask for details about what's going to happen as I need to know my usage, and when I can expect a repair/bill. She doesn't know. -I talk with another person named Selene during this time, too, who tried to escalate my claim to Kelly (I think?) 4/30/26 -I call back as they called my husband instead of me. Kelly is not available, but wants to schedule the repair for May 5. We schedule it. -I agree to this, but still am not able to get details out of this new girl about how the process is going to go, or the timeline. She says she will get the District Manager and Kelly to call me back. -She doesn't call me despite me telling them point-blank I've had enough of being given the runaround. -I call in again and am told this is being brought to the attention of Betsy. The rep promises me that she has taken notes on my concerns and messaged her. She hopes that she will call me, given what has happened. It is not 8:10 PM. No call. No email. Nothing. This is INSANE!

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!