Excellent manager. Nice and clean with great rates. Location is perfect with easy accessread more

High quality units, great 24 hour access and accommodating staff. We have had a unit there for…read moreover a decade and never had a problem. We recently got stuck in the snow there and had to abandon our vehicle and they were very helpful.

AWFUL! I reserved a unit with Stephanie. Drove hours with a paid by the hour moving company…read more Arrived at the scheduled day and time. Stephanie was not there, the office was locked up for the entire day, and I was screwed. We sat there for a hours trying to fix this mess and I finally found another place to go. She should have called me to cancel, but didn't. The next week I spoke with Stephanie and told her how much this cost me $$$ and stressed me out and her response? " I was sick, you can berate me all you want,,," Stay away from this nightmare

I have had a unit here for almost 2 years now. I really worried that the change in ownership was…read moregoing to be a bad thing. I was so happy to find out Lisa was still going to be there. She has always been very helpful and understanding. The place is always kept clean and secure. I live in Roseburg and when i needed a unit there wasn't one to be had in town. I put myself on waiting lists for quite a few as it seemed silly to keep stuff long term in Sutherlin. By the time I started getting calls from closer units I decided to just stay at American. Yes it's a drive when I need to put something in or take something out, but Lisa has been amazing. And great customer service like that in any industry in this day and age is hard to come by.

Great company and great managers. I came to Oregon for a project and had some bulky items with me…read morethat I needed stored for a week before I found a place. Hide-Away offered me a monthly rate. They allowed me to move in within minutes and also answered all my questions regarding security. I can't say enough about the husband and wife team that manage this place. They are really good people and will take care of you and your belongings.

I've been with this company for over a year now. They are great. I accidentally lost my card which…read morewas my payment method for my storage unit and forgot. The manager told me about needing a new payment method instead of doing something like just letting it laps and take my unit. I will be with this company and no one else as long as I need them!! Great business.

I always know that my valuables are safe at Diamond Lake Mini Storage. They have secure, gated…read moreaccess until 9pm for those who can't make it in during business hours (which are actually pretty late at 5:30pm) and if you can make it in...you will LOVE Natalie! She is super helpful every time I stop in. Prices are extremely fair and your storage unit is immaculate!

Nice folks. Every…read moretime I have called, I got a pleasant and understanding person who actually called me back when it was appropriate. When I was stressed out in the middle of the move of a lifetime, they went the extra mile to assist me with additional space. What great people. The facility is clean and tidy. About as secure as any in this area - not the fortress I once had in the San Francisco Bay Area, but it doesn't probably need to be.

I had great experience today and the owner was great to work with. I came in with a new to me car…read morethat had a seat issue. The owner stopped what he was doing and took care of my issue and had me back on the road asap. this is a family business worth supporting.

The owner(I think) Was terrible with me, over basically nothing. I came in on I think a Tues or…read moreWed, and I asked him to just put on an ATV cover. He said it'd be done by Friday, or the following Monday at latest. I gave them TWO extra days and came in the following Wednesday, and he said it's not done, with a stern tone suggesting he didn't care. I told him it was supposed to be done by Monday, but he snapped back about some thing that he has kids and things change. And all I said was "well damn" and I was just gonna leave and call them another day. Then he suggested I take it elsewhere. I said I don't know where. He just handed it to me and said I was having an attitude... Of course as a customer who wasn't served as I was told, I was upset, but I highly doubt I had a bad attitude, actually to the contrary HE had this "who cares" stern attitude. So I highly suggest anyone to avoid them and go to Johnwell upholestry. Costed a tad more, but he actually had it done in 2 days, AND the guy is pretty nice! He's much more personal with customers too.

Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

These guys are the best! I had to redesign a vintage receiver hitch to fit my vintage pickup…read more They did an excellent job and it fit the truck perfectly and they even painted it when they were finished. Thanks to Rick, Ricky and the whole team.

Hired them to help move us into our new home, had to reschedule because our new home wasn't ready…read moreyet went really easy. Well worth the expense which was very good.

These guys came to my rescue at such a tough time. PODS was a nightmare and Back2back came to help…read more They drive to Eugene, loaded everything from the pods to a truck and delivered it all to me. I cannot thank them enough.