Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

Don't waste your time. Masterkey storage is a rip-off. Non of their phone numbers work, and no one…read moreto contact. Ever since they took over, the rent has gone up from the advertised price per unit of $108. To $164. In less than one year.

From the owner: Welcome to the Masterkey Storage (Able Self Storage) - Roseburg, OR's trusted destination for…read moresuperior self-storage solutions. Located along Old Hwy 99 S, we are more than just a facility; we are a promise of security, cleanliness, and convenience. Our self-storage facility has integrated cutting-edge secure access systems to ensure your valuables remain safeguarded, while also being within easy reach whenever you need them. For flexibility, our self-storage units are accessible 7 days a week, from 6 am to 10 pm.

Stay away although they are cheap but that because there is ZERO customer service. Managers hide…read morebehind know nothing phone geeks from like ten states. Local boots on the ground is a total goober who is stuck enforcing the whims of a hidden manager who won't call customers back. Go to the mini storage in downtown Winston it's like $25 a month for what master suck storage charges $40 and you can TALK to manager/owner. Check my prior evaluation to find the reason I gave this horrible review. Stay away

Business recently changed ownership and management. New…read morename is Master Key Storage. There is no on site manager anymore. Business charges an additional $10 to pay by check. Business prefers to directly access renter's bank account. Rates have gone up about thirty percent. Many available units in all sizes.

This facility is rat infested. We were told that the rat traps that are there are just…read moreprecautionary and that there were not pests. They lied. The manager was very curt with me today when I called to tell them they have rats and they ate through parts of my washer and dryer. They have ruined items that were precious to me as well. I'm devastated. They have it in the contract that they do not cover vermin damage. But they are fully aware the rats are there so should at minimum tell people who have belongings there. I also found a cockroach in front of a unit down another hall from me when I was taking pictures for proof. I told the manager I would post so people would know since they refuse to do so. The last photo is of the pile of stuff the rats made under my washing machine. Some of the feces is old and has been there for a while it appears. Apparently per the manager they are supposed to sweep that up every day.

From the owner: Cascade Self Storage in Roseburg, OR provides clean, secure, and affordable storage solutions for…read morehouseholds, businesses, and everything in between. Conveniently located at 1910 NE Diamond Lake Blvd, our facility offers a variety of unit sizes to fit your needs—whether you're storing a few boxes or the contents of an entire home. Enjoy easy drive-up access that makes loading and unloading quick and hassle-free, along with wide aisles designed to accommodate moving trucks and trailers. Our property is well-maintained and equipped with security features to give you added peace of mind while your belongings are in storage. We also offer moving and packing supplies on-site, including boxes, locks, and other essentials to make your move more efficient. With flexible month-to-month rentals and a friendly, knowledgeable team ready to help, Cascade Self Storage makes the storage process simple and stress-free. Whether you're moving, downsizing, or just need extra space, you can count on Cascade Self Storage in Roseburg for reliable service and convenience.

I always know that my valuables are safe at Diamond Lake Mini Storage. They have secure, gated…read moreaccess until 9pm for those who can't make it in during business hours (which are actually pretty late at 5:30pm) and if you can make it in...you will LOVE Natalie! She is super helpful every time I stop in. Prices are extremely fair and your storage unit is immaculate!

Nice folks. Every…read moretime I have called, I got a pleasant and understanding person who actually called me back when it was appropriate. When I was stressed out in the middle of the move of a lifetime, they went the extra mile to assist me with additional space. What great people. The facility is clean and tidy. About as secure as any in this area - not the fortress I once had in the San Francisco Bay Area, but it doesn't probably need to be.

I wish I could put 0 stars because this business deserves a negative star rating impossible to pay…read morefrom the website or the phone and I can't even get into the gate with my code this is the most unprofessional place I think I've ever been stuck in business with

it is absolutely impossible to get ahold of anyone at this lovation. their pay by phone system is…read morenever operational, their payment website is never operational and 3 days after I started renting through them my gate code is non operational. I've left emails and 16 voicemails and still no return call. a friend of mine that referred me to the place just informed me that his gate code doesn't work either, and the kicker? WE WERE BOTH GIVEN THE SAME GATE CODE! doesn't seem like a very secure storage facility to me, and definitely not worth the price if this is the headache that comes with it.