Excellent manager. Nice and clean with great rates. Location is perfect with easy accessread more

High quality units, great 24 hour access and accommodating staff. We have had a unit there for…read moreover a decade and never had a problem. We recently got stuck in the snow there and had to abandon our vehicle and they were very helpful.

Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

AWFUL! I reserved a unit with Stephanie. Drove hours with a paid by the hour moving company…read more Arrived at the scheduled day and time. Stephanie was not there, the office was locked up for the entire day, and I was screwed. We sat there for a hours trying to fix this mess and I finally found another place to go. She should have called me to cancel, but didn't. The next week I spoke with Stephanie and told her how much this cost me $$$ and stressed me out and her response? " I was sick, you can berate me all you want,,," Stay away from this nightmare

I have had a unit here for almost 2 years now. I really worried that the change in ownership was…read moregoing to be a bad thing. I was so happy to find out Lisa was still going to be there. She has always been very helpful and understanding. The place is always kept clean and secure. I live in Roseburg and when i needed a unit there wasn't one to be had in town. I put myself on waiting lists for quite a few as it seemed silly to keep stuff long term in Sutherlin. By the time I started getting calls from closer units I decided to just stay at American. Yes it's a drive when I need to put something in or take something out, but Lisa has been amazing. And great customer service like that in any industry in this day and age is hard to come by.

Hired them to help move us into our new home, had to reschedule because our new home wasn't ready…read moreyet went really easy. Well worth the expense which was very good.

These guys came to my rescue at such a tough time. PODS was a nightmare and Back2back came to help…read more They drive to Eugene, loaded everything from the pods to a truck and delivered it all to me. I cannot thank them enough.

I called another place first, they came by, looked around the house a bit and was ready to check my…read morecredit and sign me up to a huge bill for service, but weren't even going to do what BUGGUY does.......BUGGUY is the best with cost and service......They really go over and above with service. They will do what ever it takes to get rid of rats, mice and probably any thing.

As always, Todd did a great job at carpet and upholstery cleaning for us! We heavily use on room…read morethat has been subject to coffee stains, outdoor shoes at times and any number of issues. And Todd can service it all thoroughly! Always on time, and very reasonable rates. Highly recommend, again and again!!

They did such a good job! My carpeting is 40 years old! It looks wonderful! Reasonable and…read morethorough. Call them. You won't be sorry.

I have been a customer of this business for 9 years now since I built my house and they have always…read moregone above and beyond for me. I will never forget the service I received when I was going through the loss of my husband. Top notch family-owned business right here!

Earlier this year we had a rodent problem and called Chytka. Even though they were not accepting…read morenew clients, Brandon called and provided detailed information on what we could do to handle the problem if we wanted to do it ourselves. He also gave names of several other companies to contact otherwise. My husband and I chose to do the job ourselves and have not had a problem since (5 months later). We are very impressed that Brandon not only returned our call but spent time giving us detailed information on what to do with no expectation of a return. You don't experience such consideration very often. Amazing!

Information given overpowered the phone didn't get to the 2 people who showed up...unprepared…read more Taking pictures before asking permission. Then, despite them knowing that I'm disabled with very limited income, pretty much expected I'd shovel them $30,000. Yikes what a absolute shitshow. No way, no how I'd hire these jackals. Hard pass!!

True North have always provided great service for all the work that we have done with them…read more The knowledgeable staff and work ethic is something you do not see now adays. We would recommend them for any of your needs.