Wish it could be negative stars. Stay away! Bug Zapper Pest Control is a horrible company. First they claim they are a locally owned business--they are in fact NOT locally owned, but are Oregon owned. Second, they charge an upfront fee for the inspection even though they claim free inspection. If you go with their service then they credit you the inspection fee. Next, there is NO signed contract, NO documentation of their terms and no detail of what services they will be providing. They told my mother she had a massive rat infestation, charged a service fee, then an outrages amount of money to set traps and check them once a week. Then they wanted to charge additional fee for sealing the entry points, an additional fee after 3 months and then a high monthly fee. They got her to sign the contract and started the service, I had a second company come out who let us know that first she had another bad water leak and second it was 99% mice and maybe at worse 1% rats. For less than 1/3 the cost the other company would deal with the mice/rats, spray for bugs around the house and fix the entry points. This included putting out poison in boxes, which Bug Zapper never did. When I called to talk to them the office person was disrespectful, actually beyond disrespectful. Said they don't do contracts in writing and the have a recorder of the call where my mother authorized services, which I could only get a copy of if I had a court order. They lied about leaving documentation after their service call, they lied and told me the same thing they told my mom she had a massive rat infestation, called me a horrible daughter because I let my mom live in horrible conditions..... My mom lives in a nice house in the country where mice got under the house and chewed up a water pipe. The are dishonest and disrespectful read more