They came up with a cost-saving solution to a problem with our gas fireplace that saved us from having to replace the whole thing. The technician was very pleasant and cleaned up around the job before leaving. I hooked up with this company at the Douglass County Home Show and I'm glad I did! read more

They installed a new unit on a new build, when we got to the house it was blowing but not cool air. They came out to figure out what was wrong but never called to tell me what they were going to do to fix it and never fixed it. We came to the house to find the unit continually blowing again without any cold air. I called to find out what happened, they said there must be a leak in the freeon and they need to chase the leak... they didn't turn off the unit just left it blowing and never scheduled the follow up to chase the leak and fix their unit! Totally not impressed. read more

Don't Be Fooled. Addcox did do a great job putting in our mini splits almost 4 years ago. My husband was very pleased with them. They didn't tell us we would be required to have yearly inspections, but when we found out a year later, we did it. It was costly. The following year, since their yearly inspection and maintenance costs were so expensive, we specifically asked them if it would hurt our warranty if we went somewhere else for our maintenance that had to be kept up once a year in order to maintain the warranty. They assured us it would be fine to get it maintained elsewhere, that it won't affect our warranty at all. What they didn't tell us was as soon as we did that, our life-time guaranty with them -- with Addcox -- was considered void. We found out just now, after 3 1/2 years, that, "Oh, well, your units are no longer guaranteed with us because you went somewhere else for your yearly inspection and maintenance." Wow. Really? How convenient for them. They should have been upfront. I feel I was lied to. read more

Addcox heating center did an amazing job on my new mini split. The crew Zac, Alex and Greg came promptly on time, were so professional with installing my 5 mini split by Lenox powered by Samsung. The three guys worked hard and efficiently and we are so pleased with their work. The salesman Jesse Ward was also very good in answering questions and giving us a quote. I would highly recommend Addcox heating center located in Roseburg!! We are happy customers. Thank you so much Zac,Alex,Greg and Jesse. We can be comfortable when it is either hot or cold with our new mini split installed. Good job!!! Highly recommended. read more

Edited: Addcox reduced the cost to a fair amount. They were quick and friendly. Upped it to 5 stars. Addcox is charging my 92-year-old mother over $2000 to repair a refrigerant leak in her Diakin HVAC system.The leak disables the heater from working. It's already been two weeks now and her heater still doesn't work. It still gets in the 30's at night, and she's 92. The $2000 includes 10 lbs of refrigerant. read more

I hired them to install an existing heatpump. They overcharged us, including charging for something THEY DIDN'T EVEN DO! As if this isn't bad enough I have contacted them three seperate times and was given the run around. I have now been told multiple times "I can't fix that" followed by "We'll call you back later to resolve this". It has now been weeks. I was only mildly annoyed at the original mistake, but am now extremely ticked off at how they have treated me since. How this company has good reviews I have no idea. Reason for two stars instead of one is at least they did the job decently, albeit not completely and at a higher price than they said. read more

My husband and I called and asked Addcox to come out and give us a quote. They sent Jesse out in a timely manner. He was very receptive with our questions and concerns with replacing our existing heat pump, was polite and not one bit pushy. Upon agreeing to the quote, the system was ordered and scheduled for installation within a couple of weeks. The installers, so sorry I didn't get their names, we're here early, went right to work, were polite, respectful of our property, and explained the process as they went along. When they came into the house they removed their shoes and cleaned up after themselves. They made sure the furnace was operating right, explained the thermostat and very knowledgeable about all our questions. It's only been a couple of days but feel comfortable any issues will be handled as the experience of the installation. Very happy! read more

Our central air was going out so we had Addcox install a mini split. We have a daughter with cerebral palsy so having AC working is an absolute must to help her not overheat. Addcox did a wonderful job and really helped us size a system that works for our house and needs. They are a great partner and recommend them to anyone needing HVAC help. read more

Our 17 year old hot water died, started leaking. Our local gas company recommended Addcox - thank goodness. The gas heater model to fit our area was no longer in production so had to get a larger one. They gave us a quote before ever started working so we went for it. Instead of the two hours work predicted, our set up gave them endless problems. They showed up at 8 a.m. and left here closer to 6 p.m. I was worried about labor charges, but nope, their original quote was firm. And nice? 4 of their staff ended up being here (maybe 5 when the boss showed up) so all hands were working hard to get it installed that day. I can't recommend them strongly enough! Wish they also were plumbers!!!! Kay N and Bob R read more

We have been very happy with ADDCOX Heating Center. We were having trouble getting our house to cool during the warm summer months. ADDCOX had to come out many times to confirm the diagnosis, each time they were able to send someone out pretty quickly. The employees were very knowledgeable, friendly and courteous and explained everything in detail. We definitely recommend ADDCOX Heating Center and will continue to use them. read more

some service was amazing, the ladies in the office the sells rep that helped us and walked us through everything and helping us find the right unit to have, but than the service technician was not very friendly or helpful, Eric is his name i don't every want him back read more

We had a new furnace installed a couple years ago and added a condenser for AC. Work was top quality. A summer goes by and the system wouldn't cool. There was not a single argument to be had. Their service people found a piping issue, fixed it and it's still working flawlessly. This kind of service, where a company stands behind their product is very rare. read more

The experience with Addcox Heating has been a delight from the beginning bid to installation. I've used them for over 30 years in 2 different homes and have never been disappointed. read more

I called to have my system serviced it was not an emergency I called in the afternoon and was able to have an appointment the next morning. Brad showed up on time and provided excellent service, we are new to our home and have never had a heat pump Brad answered all my questions and completed all needed work promptly. The price was fair and I would recommend Addcox to my friends and family. Don weiss read more

My tenants said the wall heater was out and I called 4 companies who said they were booked a week. Addcox came the next day and fixed it in 15 minutes and the price was reasonable! THANK YOU read more

I am very disappointed in the system we had installed last summer we not informed that the system will not heat higher then 72 degree. After which the system shuts off and frosts up. While 72 is the recommended temperature to heat your home it is not what older adults or medically unstable individuals are comfortable with. This means we must now look at another source of heat after paying for a rather expensive system. SO BEWARE HEAT PUMP MAY NOT BE THE ANSWER JUST EXPENSIVE. read more

My father called me Friday evening because he was unable to work his Nest Thermostat and it was nearly 90 degrees inside his home. After telling my dad to open all the windows and doors I reached out to Addcox and left an email. I explained that my father was elderly and confused about his Thermostat and as I was in California I couldn't give him the support he needed. I was concerned that on a weekend, my father would be on his own until Monday. I was thrilled when my dad called me Saturday afternoon to tell me he was good to go. The man from Addcox had come out, fixed my dads problem and explained what went wrong all without charging my father a dime! I am a grateful daughter today! The excellence in customer service my father received from Addcox absolutely required a five star review. Thank you Addcox!! read more

I have used them for years - they installed my heat pump/AC and have maintained it for a long time. They are quick to respond to calls and come right out to do service. read more

My mother is elderly and lives alone, she just recently spent over $6.000 to have Addcox install new AC unit on her house. That was the price for the unit and installation. It hasn't even been a month and the new unit isn't working properly and the temperatures in this area have been really hot. She called Addcox to come and check it out cause the temp in the house will not stay under 80 degrees. Addcox shows up, checks a few things and determine the unit has a Freon gas leak which is rendering the unit inoperable and unable to work properly. They told my mother that nothing can be done until the middle of next week, until a technician shows up. What the heck was this guy doing today then? $6.000 my mother payed for this work to be done and this equipment barley lasts a month? Addcox shows up not ready to fix the problem on the spot., very shoddy service, will not recommend to anyone else. read more

My Central Heater was only blowing hot air part-time. I had an appointment for noon-2pm and the tech attempted to come early but unfortunately I didn't have my phone on. Their office called just to confirm I was available, and the tech was here by 12:10. Very nice guy. Figured out my problem pretty fast. Gave me an estimate and fixed it within 15 minutes. The bill was just over $100. That's basically a service call price. Very fair company. Did the job quickly, and at a very reasonable price. read more

Jon came out to look at our air conditioner and did a great job. Replaced a part and it seems to be working fine. He was very knowledgeable and explained how the system works. We were very satisfied. read more

After living in our house for the last 30 years we've dealt with a few Roseburg heating companies that were less than professional while looking to overbill with creativity. When our gas furnace, hidden away in the attic went out, I called a different company , Addcox! That was a great call. Prompt scheduling and communication from start to finish. He diagnosed whAt was broken and had to be fixed, advised on what needed to be replaced and what I was going to need to do in the next year. Up in thhe attic, alone with only character looking over his shoulder, he did his job right when he could have padded and added to the bottom line. Addcox is hiring right and doing right as a business. Kudos to Addcox, they gained a customer. First time I have ever taken the time to leave a review for a business. Mahalo read more

Had Addcox install a heater we purchased off the internet. There was some problems with the venting and with the thermstrate (had to be fine tuned). But after each call they where back within a day problem solving and repairing until we got the installation right! Each of their technicians and office staff were professional, personal and extremely repectful. I would recommend them highly! read more

We love supporting family owned businesses and this one was great. Technician arrived promptly, found the issue and sent pictures (as we were not home) pretty quickly. We were able to get the heater up and running again. Friendly and reliable people, will use them again in the future. read more

Called to ask for someone to help with our ac. While everyone was polite no one mentioned a $90 diagnostic fee until after the technician had spent less than 20 minutes looking over the ac. While I understand that his time is worth being paid I did not appreciate the lack of transparency in the charges from the company. What other fees would they surprise me with if I was to continue their services? read more

I guess the best way to describe the work done by Addcox Heating...it's like having a heating, cooling, and ventilation person in the family. I know that Addcox will find THE solution to my problem, at the most affordable price offering the highest quality. I'm sure everyone at Addcox is top-notch, but I have preferred working with Chris, so I tend to ask for him when I need service. I have never had any problem with their workmanship, and I give Addcox Heating my highest recommendation. read more

I'm not easily impressed, but these guys did it. They replaced my double heat pump system in one day! Everything was cleaned up and working. Very professional! read more

Scheduled a general check up of our system. The tech (John) who came out was very professional and knowledgable of the system. He took the time to answer all of our questions and he didn't try to sell us any unnecessary items. Very nice to see a company who takes the time to ensure their employees are trained and are courteous. Thank you. read more

Addcox is always responsive whenever I need help or have any questions about the new heating/air conditioning system they installed in our home. The owners and employees are very professional and great to work with. Chris, especially, is super knowledgeable and has been incredibly helpful! Great work!!! read more

Had a ductless HVAC system installed this week. Everyone was so professional and courteous. We met Aaron at the Douglas Co home show and within one week he had been out to give us a free estimate. Now, two weeks to the day from the home show, our system is fully installed and passed the county inspection today. Highly recommend the Addcox team for your HVAC needs. read more

We have lived in our house about 4 years and I decided we should have someone come check out our heat pump and make sure everything was running good. Addcox sent out a guy in about a week. He was nice and told us everything was fine and we shouldn't have any issues. They charged us $130 for him to do this. He then advised us to get some different filters and said they would work better. I decided a couple months later to get the new filters but since the weather had been good we didn't use the AC. Another month went by and it started heating up so I turned the AC on. I noticed that it kept running and wasn't cooling the house sufficiently. When I opened it up to look at the filters I saw it was completely frozen on the inside. I called to complain since I had just had it checked a couple months ago and thought it was probably the new filters he told us to use. The owner called me back and said it wasn't the filters and it must be another issue. He said he wouldn't charge us to come look at it(even though they did anyways). He came and told us it had a leak and all the coolant had leaked out. He then told us it would be over $400 to fix it and fill it back up. We went ahead and did it. It worked for the remainder of the summer which was about another month and a half. We didn't use the AC again until this month and it started doing the same thing. We called to complain again and were told it was just a temporary fix because we had told the owner we were thinking about selling our house. He never told us that he "temporarily fixed it" when he came to our house! We have now hired a reputable company and were told they completely messed up our unit and they had weld it to fix it. I feel like they take advantage of people and try to get as much money out of you as possible! read more

This is update on my mini split install with Addcock in Roseberg. I had an internet purchased Blue Ridge 42k btu installed in my 2 story 2400 sf. It was an extra large 5 zone/air handler unit. The house was old- growth wood with a very closed off floor plan . Blue Ridge made it sound a bit easier than it to install then was my experienced. The installers were very professional as was the electrician Central electric in Sutherlin. Addcock is the only company flexible enough to install someone else's equipment. We ran into several issues (the required fill caps were larger than standard and had to be ordered) We had a communication issue but once the manager and I talked we quickly reached a workable agreement. I believe they will honor their end based on my experience with Aaron the manager. The non- standard caps had to be ordered and that minor detail should pass inspection Mon. after talking with county. I would not hesitate to recommend Addcox and I know they stood behind the install which make my parts warranty valid with Blue Ridge. If you do run into anything I know Aaron will take care of it. read more

I had a new tech come out and misdiagnose an issue but a higher up in the company called me an apologized and made it right, very nice people read more

Any business can give good customer service when things go right. That's a no brainer. It's the ones who will work with you if things go wrong that deserve mention. We first dealt with Addcox when they came out to try fixing our oil heater. The company that made the heater had been bought out so parts are no longer available. Naturally it stopped a few days after we had the tank filled but that's another story. We decided it was time to take the plunge and have a ductless heat pump installed. We got bids from a couple of other companies including Addcox. Their bid was competitive and they even took most of the cost of their attempt to fix the heater off the cost. If something weird, obscure, rare or unusual can happen to a product, it'll happen to us. We missed our calling. We should have been beta testers for new products. Anyway the new heat pump was no exception. Addcox stayed in there and got it working. Their technician John is great to work with and can probably fix anything. Like I said, despite a rocky start, we have a shiny new ductless unit that will keep us nice and cool this summer and toasty in the winter. read more

First of all, this company told me the truth and didn't try play any games with me. They told me all my options and let me me make the decision without being pushy. I did a lot of research and I ended up going with a Trane unit which I found to be the best for overall reliability and best reviews. The staff at Addcox is very knowledgeable and friendly. I highly recommend this company especially if you don't know much about HVAC units. read more