They came up with a cost-saving solution to a problem with our gas fireplace that saved us from…read morehaving to replace the whole thing. The technician was very pleasant and cleaned up around the job before leaving. I hooked up with this company at the Douglass County Home Show and I'm glad I did!

Don't Be Fooled. Addcox did do a great job putting in our mini splits almost 4 years ago. My…read morehusband was very pleased with them. They didn't tell us we would be required to have yearly inspections, but when we found out a year later, we did it. It was costly. The following year, since their yearly inspection and maintenance costs were so expensive, we specifically asked them if it would hurt our warranty if we went somewhere else for our maintenance that had to be kept up once a year in order to maintain the warranty. They assured us it would be fine to get it maintained elsewhere, that it won't affect our warranty at all. What they didn't tell us was as soon as we did that, our life-time guaranty with them -- with Addcox -- was considered void. We found out just now, after 3 1/2 years, that, "Oh, well, your units are no longer guaranteed with us because you went somewhere else for your yearly inspection and maintenance." Wow. Really? How convenient for them. They should have been upfront. I feel I was lied to.

I had an extremely unprofessional experience with Mark. After several days of communication --…read moreincluding sending photos, confirming details, and scheduling an installation -- he assured me he would arrive between 12 and 1 PM Monday afternoon. Then, less than 20 minutes before the scheduled time, he texted to say he didn't have a required part and had already rescheduled himself for another day without confirming that it worked for me. When I asked how he could reschedule without notifying me first, he abruptly replied that he "wouldn't be able to help after all" and canceled the job completely. This was after multiple confirmations that everything was good to go. The entire situation was handled poorly and wasted my time. I rearranged my day and made sure everything was ready for the appointment, only to be informed at the last minute that it wasn't happening -- and then dismissed when I asked a simple, reasonable question. This level of communication and professionalism is unacceptable. If you value reliability and respect for your time, I recommend taking your business elsewhere.

Mark is very hard worker. He has a good mind for working out problems and details. He was efficient…read moreand focused. He is knowledgeable.

I had a real problem that turned out to be far more involved than it first appeared. They had to…read morecome out a second time. the technician was great, polite, and anxious to take care of the problem. They left no mess behind and even fixed a small problem that really had nothing to do with our request for service.

I have never dealt with a more unprofessional business. They sent out 2 separate guys, both broke…read moreoff pieces of equipment in our drain and were not able to retrieve them. We now have 3 pieces of snake in our drain and keep getting bills in the mail. I've called multiple times to try to resolve this only to be called a liar. They have a lot of turnover and very minimal training. WOULD NOT RECOMMEND. One of their employees recommended we call EconoRooter because they are more experienced and have better tools to complete the job. That would be my recommendation as well.

this company, Thomas Copeland, went above and beyond to help me with my tankless hot water heater…read more I was in Dire Straits. And an hour and a half away from him and he was willing to fit me in, make the drive and the communication was excellent. I recommend this company, I highly recommend this company.

From the owner: Expect high-quality repairs, including expert water heater replacement and efficient leak detection…read moreand repair. With a commitment to customer satisfaction, we ensure every job is completed with precision and reliability, keeping your home's plumbing system in top condition.

They came out and fixed a difficult main water line break when no one else wanted to touch it. Not…read moreonly did they fix it, they came out fast. Even though the job was tough they stuck to their estimate. I would recommend Patriot Plumbing, and I will be calling them for any issues in the future.

Awesome customer service. Good quality work at a reasonable price. I recommend Patriot Plumbing…read moreand other will call them for any future needs.

I have been having issues with my AC system and I called Lam Air after asking a friend who he…read moretrusted. Dave came out and hooked me up. We even go into talking about getting me an air scrubber for my current systems to help clean the air. They went above and beyond.

They violated Oregon state law by not providing an estimate prior to work. I filed formal complaint…read morewith DOJ consumer protection agency. Double the cost of local competitors. Office was rude and argumentative, and lied. Stated they use a "flat rate". All BS!! Call any company other than LAME AIR!

Update: After beginning the process of filing a complaint with his licensing board, the owner…read morecontacted me and, after I provided extensive informatio about PEX pipe and several more weeks, replaced the PEX pipe with copper at no charge. However, despite numerous requests, he hasn't addressed our other concerns. I have the text messages and voice mails to prove the plumbers weren't waiting for an hour outside our house (and so should not have charged us for that time). And there has been no response to doing work on our sink that wasn't requested--or needed--and leaving it in a broken, unuseable state.

Tom's Plumbing is the only company I call. From small fixes to major re-piping their team is…read moreprofessional, reliable, reasonably priced, and consistently get the job done right for us. I highly recommend them for any plumbing needs!

Was not a good experience for me hiring these guys I would not recommend them. They came by said…read morethey needed to get some information from the city and come back the next day and never came back. Wouldn't answer. Text messages wouldn't answer the phone always go to voicemail. Never respond to voicemail.

Elissa L. Eugene, Oregon5/25/2021…read more Best Service Ever!  I had no idea why my septic system backed up.  They came quickly on an emergency call. Through the process of elimination they figured out that the problem was electrical.  They guided me through getting an electrician over and spoke to the electrician while he was here.  Arranged to have my septic pumped.   And will be back when all the repairs are made.   They were very concerned that i had to go through a day without water and did everything possible. I felt that I was a high priority, even though we just met.  A very pleasant experience and i highly recommend them. i hope they do regular plumbing, because they will be my go to guys from now on.