DON'T CALL THESE GUYS!
Apparently, they charge you to call them and inquire about their services. We have a single bathroom house, and our toilet was clogged. I called around trying to see if I could get someone to come out the next day. They said they would "try to squeeze me in". Not feeling very confident about that, I told them I would keep calling around, and let them know if I found someone. They said fine, just call and they would take me off the list. As it happens, I did find someone who could come out right away, so I called Roto Rooter and told them I had someone, and they said that's fine. The guy from the other place came out, fixed the problem, we paid him cash, he gave us an invoice receipt and was on his way. 1 month later, I get a bill from RotoRooter billing me for THE SAME DAY that the other guy came out and fixed our problem. RotoRooter had never shown up to do any work, as we didn't need anymore work. I politely called them and let them know if their error, and was told that they had recently moved and could not find our invoice right at that moment, but she would keep looking. I never received a call back. Instead I received another bill, tacking on interest. I politely emailed them and told them I had no intention of paying for work that was not done, and if they could produce an invoice telling me what work they did on that date, I would gladly pay for the service. Of course I knew they could not produce an invoice because they had NOT COME TO OUR HOME. So I receive ANOTHER bill with MORE interest tacked on. The bill said the service provided was "Rooter". Just that. What does that mean? Did they unclog a drain? drain the septic tank? Fix a clogged sink? That could mean anything. There has never been an invoiced signed by anyone that details the work done. And there won't be, because, it bears repeating, THEY NEVER CAME TO MY HOUSE AND DID ANY WORK THAT DAY. So, now I am stuck with a bill that keeps getting higher every month, that was not for services rendered. (Did I mention I have witnesses that were home all day with me, and agree no one from RotoRooter came to our home?) I looked at their website after this all happened, they have exactly one customer review saying how great they are and knowledgeable and nice. I can't speak to that, as I never met them. I just talked to the secretary, who called me a liar. Also, I could not see any way to leave a review on their website, because believe me, I would have. This is not a COVID problem, this is dishonest business practices. I recommend staying away from this company, unless you wanted to get cheated. I was charged for calling them. Period. There are plenty of other plumbers and septic services in Roseburg. If I could pick negative stars or 0 stars, I would. Good luck to anyone who asks for their services. I hope they provide all the services you paid for. I, and my large extended family, will never call them again. read more