Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

OK I was just gonna say I didn't get the managers name because I didn't want to be awkwardly trying…read moreto read her name tag while we were talking...but she went waaay above and beyond to save my butt when I was in a very tight spot. Super friendly but beyond that professional and on top of it when helping me find the best solution to my towing problem. I'm really grateful and feel very well taken care of. Thanks! Give this woman a raise and a promotion. Here's a photo.

I called 9/13/25 @ 10:35am. was on the phone 13 minutes and reserved two units for 10/01/25. I…read morecalled 9/29/25 to confirm since I have movers and technicians coming out and of course they have no record. Of course they can't do anything now.

Always kind and courteous staff I have stored my belongings here a few times over the years. I…read morewould definitely recommend this over many of the others.

From the owner: We have all sizes available. Many drive-up units, all with roll-up doors…read more Surveillance cameras!......Centrally located on Garden Valley Blvd, Only 3 blocks from Highway 5. In the Heart of Roseburg.....Come on in and meet our two Managers: Vickie & Crystal. We will be happy to show you around........Make certain to say "hi" to Snickers, our lovable dog. We also have moving supplies, including many box sizes available to you for purchase.

This facility is rat infested. We were told that the rat traps that are there are just…read moreprecautionary and that there were not pests. They lied. The manager was very curt with me today when I called to tell them they have rats and they ate through parts of my washer and dryer. They have ruined items that were precious to me as well. I'm devastated. They have it in the contract that they do not cover vermin damage. But they are fully aware the rats are there so should at minimum tell people who have belongings there. I also found a cockroach in front of a unit down another hall from me when I was taking pictures for proof. I told the manager I would post so people would know since they refuse to do so. The last photo is of the pile of stuff the rats made under my washing machine. Some of the feces is old and has been there for a while it appears. Apparently per the manager they are supposed to sweep that up every day.

From the owner: Cascade Self Storage is conveniently located at 1910 NE Diamond Lake Blvd in Roseburg, OR. Our…read morestore is located on the North side of the road, 1/2 mile east of the intersection of Hwy 99 and Hwy 138 next to the Dutch Bros. Look for the large facility with green exterior unit doors and our fun sign sayings.

Excellent manager. Nice and clean with great rates. Location is perfect with easy accessread more

High quality units, great 24 hour access and accommodating staff. We have had a unit there for…read moreover a decade and never had a problem. We recently got stuck in the snow there and had to abandon our vehicle and they were very helpful.

Great company and great managers. I came to Oregon for a project and had some bulky items with me…read morethat I needed stored for a week before I found a place. Hide-Away offered me a monthly rate. They allowed me to move in within minutes and also answered all my questions regarding security. I can't say enough about the husband and wife team that manage this place. They are really good people and will take care of you and your belongings.

I've been with this company for over a year now. They are great. I accidentally lost my card which…read morewas my payment method for my storage unit and forgot. The manager told me about needing a new payment method instead of doing something like just letting it laps and take my unit. I will be with this company and no one else as long as I need them!! Great business.

Whatever lady I had to talk to using the emergency after hours phone was extremely rude and I would…read morelove to use a lot of bad words but I won't. Setting up with the kind gentleman who was working the office last Saturday , he knew we would be coming Sunday when they were closed moving a giant UHaul from the coast. I had my daughter go in Saturday, sign the papers, set it up, got the code and we asked if we needed to get a lock then or if we could just buy one Sunday. He said that was fine. Then we show up, didn't know they had their own locks on and so we were locked out. Called the emergency number 3 times before they answered and she gave 2 s**** about us and said that wasn't an emergency and she wasn't going to come. I got rude right back as b***** as I could because I was furious how rude she was and then she said if she can't get ahold of the other guy then owell. She needs a write up!

My sister said they are always pleasant to talk to and very helpful. would definitely recommend to…read moremy friends.