AWFUL! I reserved a unit with Stephanie. Drove hours with a paid by the hour moving company…read more Arrived at the scheduled day and time. Stephanie was not there, the office was locked up for the entire day, and I was screwed. We sat there for a hours trying to fix this mess and I finally found another place to go. She should have called me to cancel, but didn't. The next week I spoke with Stephanie and told her how much this cost me $$$ and stressed me out and her response? " I was sick, you can berate me all you want,,," Stay away from this nightmare

I have had a unit here for almost 2 years now. I really worried that the change in ownership was…read moregoing to be a bad thing. I was so happy to find out Lisa was still going to be there. She has always been very helpful and understanding. The place is always kept clean and secure. I live in Roseburg and when i needed a unit there wasn't one to be had in town. I put myself on waiting lists for quite a few as it seemed silly to keep stuff long term in Sutherlin. By the time I started getting calls from closer units I decided to just stay at American. Yes it's a drive when I need to put something in or take something out, but Lisa has been amazing. And great customer service like that in any industry in this day and age is hard to come by.

Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

Excellent manager. Nice and clean with great rates. Location is perfect with easy accessread more

High quality units, great 24 hour access and accommodating staff. We have had a unit there for…read moreover a decade and never had a problem. We recently got stuck in the snow there and had to abandon our vehicle and they were very helpful.

Always kind and courteous staff I have stored my belongings here a few times over the years. I…read morewould definitely recommend this over many of the others.

The only clean and working laundromat in the city. Even if it's full, stay. The others laundromat…read morearound here are dirty and most machines are broken. This one is clean, the employees are on top of the cleanliness of the business and are helpful.

Nicest laundromat in Roseburg area! Clean and well cared for, attendant knowledgeable and very…read morehelpful

Hired them to help move us into our new home, had to reschedule because our new home wasn't ready…read moreyet went really easy. Well worth the expense which was very good.

These guys came to my rescue at such a tough time. PODS was a nightmare and Back2back came to help…read more They drive to Eugene, loaded everything from the pods to a truck and delivered it all to me. I cannot thank them enough.

Being from a bigger city, prices here aren't too shabby at all. The really cool thing was the…read morepeople at the dump site actually helped us unload our trailer and pickup truck! That was amazing and deserves 5 stars! Great service!

In a pinch for a notary and overnight mailing we were so lucky to find this place. Fast and great…read moreservice! Just a note: they also sell collectible toys, vintage toys & games at very inexpensive prices! A+ Business

Just wanted to stay how wonderful the customer services at Goin Postal! Britton was fantastic, and…read moreworked with me as I was shipping about seven packages that needed labeling. He was very patient and printed out each one for me and was very helpful as I had to navigate my phone to print from their printer. Thank you so much for your great customer service and will be using your services frequently!!