Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

Used this site for our RV, enclosed storage with Jeff and Collette. They are A+: very friendly,…read moreaccomodating, professional and available. The site was always clean and repaired. New ownership and several rental fee increases later it was time to go. 5 stars for them, 3 for the new companies fee increases. Best wishes to Colkett and Jeff

I rented a space here for years, from back when it was Armadillo Storage. When Jeff Sidenstick and…read moreColette took over management, it was a great experience! They were responsive, available, and wonderful to work with. My needs changed and I regret having to relocate closer to home. I recommend them highly!

I noticed that Umpqua Mini Storage in Roseburg, Oregon, has the best rates in town. They offer…read moreresident managers who are extremely professional, helpful and do everything they can to make you feel at home. They have large spaces for RV and Boat storage, easy pull through spots and turn arounds. Amazing customer service! I found their website at: http://roseburgstorage.com

Always kind and courteous staff I have stored my belongings here a few times over the years. I…read morewould definitely recommend this over many of the others.

From the owner: We have all sizes available. Many drive-up units, all with roll-up doors…read more Surveillance cameras!......Centrally located on Garden Valley Blvd, Only 3 blocks from Highway 5. In the Heart of Roseburg.....Come on in and meet our two Managers: Vickie & Crystal. We will be happy to show you around........Make certain to say "hi" to Snickers, our lovable dog. We also have moving supplies, including many box sizes available to you for purchase.

I always know that my valuables are safe at Diamond Lake Mini Storage. They have secure, gated…read moreaccess until 9pm for those who can't make it in during business hours (which are actually pretty late at 5:30pm) and if you can make it in...you will LOVE Natalie! She is super helpful every time I stop in. Prices are extremely fair and your storage unit is immaculate!

Nice folks. Every…read moretime I have called, I got a pleasant and understanding person who actually called me back when it was appropriate. When I was stressed out in the middle of the move of a lifetime, they went the extra mile to assist me with additional space. What great people. The facility is clean and tidy. About as secure as any in this area - not the fortress I once had in the San Francisco Bay Area, but it doesn't probably need to be.

I called 9/13/25 @ 10:35am. was on the phone 13 minutes and reserved two units for 10/01/25. I…read morecalled 9/29/25 to confirm since I have movers and technicians coming out and of course they have no record. Of course they can't do anything now.

OK I was just gonna say I didn't get the managers name because I didn't want to be awkwardly trying…read moreto read her name tag while we were talking...but she went waaay above and beyond to save my butt when I was in a very tight spot. Super friendly but beyond that professional and on top of it when helping me find the best solution to my towing problem. I'm really grateful and feel very well taken care of. Thanks! Give this woman a raise and a promotion. Here's a photo.

This facility is rat infested. We were told that the rat traps that are there are just…read moreprecautionary and that there were not pests. They lied. The manager was very curt with me today when I called to tell them they have rats and they ate through parts of my washer and dryer. They have ruined items that were precious to me as well. I'm devastated. They have it in the contract that they do not cover vermin damage. But they are fully aware the rats are there so should at minimum tell people who have belongings there. I also found a cockroach in front of a unit down another hall from me when I was taking pictures for proof. I told the manager I would post so people would know since they refuse to do so. The last photo is of the pile of stuff the rats made under my washing machine. Some of the feces is old and has been there for a while it appears. Apparently per the manager they are supposed to sweep that up every day.

From the owner: Cascade Self Storage in Roseburg, OR provides clean, secure, and affordable storage solutions for…read morehouseholds, businesses, and everything in between. Conveniently located at 1910 NE Diamond Lake Blvd, our facility offers a variety of unit sizes to fit your needs—whether you're storing a few boxes or the contents of an entire home. Enjoy easy drive-up access that makes loading and unloading quick and hassle-free, along with wide aisles designed to accommodate moving trucks and trailers. Our property is well-maintained and equipped with security features to give you added peace of mind while your belongings are in storage. We also offer moving and packing supplies on-site, including boxes, locks, and other essentials to make your move more efficient. With flexible month-to-month rentals and a friendly, knowledgeable team ready to help, Cascade Self Storage makes the storage process simple and stress-free. Whether you're moving, downsizing, or just need extra space, you can count on Cascade Self Storage in Roseburg for reliable service and convenience.

the team does not stand by you…read more owners are fleecing customers throughout Oregon, an already financially troubled state and the people that live in it. If you are needing a service to help you move, need a truck and trailer, they'll first ask you to put their whole service charge down. No problem though because it is a same day service, right? Well, then they will give you a 3 hour window thats close to the end of business day, and then they'll simply say, "oh I know it seems kinda sketchy but they are just running late". Well no problem, everyone runs late. Not just late, only 25 minutes before the property transfers Ownership. Well, they said they didn't know, so surely? WRONG! You told them it was 5 twice, the second time being when you said "ARE YOU SURE I SHOULDNT GET ANOTHER SERVICE?, I ONLY HAVE UNTIL 5". They got it covered, it shouldn't take much time, WRONG again, you had to order another moving service because you could hear the delusion in her voice. Criminals need to be rehabilitated before working public facing jobs, and especially before getting search-optimized-listings. I honestly don't know how my phone ever let me call this company.

They broke 2 pictures and an irreplaceable statue by just negligence They "Sasha" promised to pay…read moreus for the damage, that was March 6, 2025! She keeps texting "the check is in the mail" Poor customer service, very unprofessiona! Suggest people look elsewhere; better companies out there!

My sister said they are always pleasant to talk to and very helpful. would definitely recommend to…read moremy friends.

I want to come on here and point out that the management of this company lies. Do NOT trust them or…read moregive them your business. The reason I'm updating these people have screwed over many clients. They never apologized for their treatment of me and my children. They lied about me doing damage when it was the police that had to help me and simply undo the gate.