Becky, the Manager is efficient and pleasant to deal with!…read moreThe place is clean and I was so happy to get such a great space. What a great experience, too. How considerate it was of her to choose a unit in close proximity to a clean, handicapped restroom. I had been unusually forgetful lately and entered the wrong code recently. Becky, The Manager was unbelievably gracious yet informative, in getting me straightened out. And it is how things are handled when they have the potential of going wrong that really counts, isn't it? I am looking forward to a lifelong relationship!!

My boyfriend and I rented a unit for about 10 months. We were both on the rental contract but the…read moremonthly payment came out of my account. The manager was very nice at first until the day we had to evacuate our home due to the fires. We had no where to go, so we hung out at our storage unit. She showed up the next morning and started yelling and accusing us of LIVING in the unit,not even asking about our situation. Other people that had to evacuate also had stayed at the facility. Another time she would not let me out the gate until we did exactly what she wanted. I think that's called kidnapping, holding me against my will! Now we are trying to clean out our unit, my boyfriend worked all night loading our things. This morning I get a text from her accusing the boyfriend of living in the unit and shaving in HER bathroom. You can look at him and know that's not true! And telling me he needs to get off the property and not come back, remember he's on the contract and we have access 24/7. I called her to discuss the issue with her and she hung up on me. How professional! It's a very nice clean facility but the owner needs to put their manager in check. Get the facts before accusing someone. We have taken pictures of the unit before returning our keys, there was a $50 deposit and rent is prorated for the last few days of the month that we had paid. 8 days to be exact. I'll tell the rest of the story after she inspects the unit.

I love this place. The staff is awesome, if a mistake is made they own it and make it right. The…read morelocation is great, climate controlled area to keep your belongings from the elements. Staff live on site, with a big dog. Very secure, I never fear for my storage items, cameras are everywhere, gates are open 365 days a year. totally recommend this business. Very popular in the area many, many other people trust the Fortress as well.

From the owner: The Best Choice for Household and Commercial Storageread more

Stay away although they are cheap but that because there is ZERO customer service. Managers hide…read morebehind know nothing phone geeks from like ten states. Local boots on the ground is a total goober who is stuck enforcing the whims of a hidden manager who won't call customers back. Go to the mini storage in downtown Winston it's like $25 a month for what master suck storage charges $40 and you can TALK to manager/owner. Check my prior evaluation to find the reason I gave this horrible review. Stay away

Business recently changed ownership and management. New…read morename is Master Key Storage. There is no on site manager anymore. Business charges an additional $10 to pay by check. Business prefers to directly access renter's bank account. Rates have gone up about thirty percent. Many available units in all sizes.

Great company and great managers. I came to Oregon for a project and had some bulky items with me…read morethat I needed stored for a week before I found a place. Hide-Away offered me a monthly rate. They allowed me to move in within minutes and also answered all my questions regarding security. I can't say enough about the husband and wife team that manage this place. They are really good people and will take care of you and your belongings.

I've been with this company for over a year now. They are great. I accidentally lost my card which…read morewas my payment method for my storage unit and forgot. The manager told me about needing a new payment method instead of doing something like just letting it laps and take my unit. I will be with this company and no one else as long as I need them!! Great business.

Used this site for our RV, enclosed storage with Jeff and Collette. They are A+: very friendly,…read moreaccomodating, professional and available. The site was always clean and repaired. New ownership and several rental fee increases later it was time to go. 5 stars for them, 3 for the new companies fee increases. Best wishes to Colkett and Jeff

I rented a space here for years, from back when it was Armadillo Storage. When Jeff Sidenstick and…read moreColette took over management, it was a great experience! They were responsive, available, and wonderful to work with. My needs changed and I regret having to relocate closer to home. I recommend them highly!

AWFUL! I reserved a unit with Stephanie. Drove hours with a paid by the hour moving company…read more Arrived at the scheduled day and time. Stephanie was not there, the office was locked up for the entire day, and I was screwed. We sat there for a hours trying to fix this mess and I finally found another place to go. She should have called me to cancel, but didn't. The next week I spoke with Stephanie and told her how much this cost me $$$ and stressed me out and her response? " I was sick, you can berate me all you want,,," Stay away from this nightmare

I have had a unit here for almost 2 years now. I really worried that the change in ownership was…read moregoing to be a bad thing. I was so happy to find out Lisa was still going to be there. She has always been very helpful and understanding. The place is always kept clean and secure. I live in Roseburg and when i needed a unit there wasn't one to be had in town. I put myself on waiting lists for quite a few as it seemed silly to keep stuff long term in Sutherlin. By the time I started getting calls from closer units I decided to just stay at American. Yes it's a drive when I need to put something in or take something out, but Lisa has been amazing. And great customer service like that in any industry in this day and age is hard to come by.

Always kind and courteous staff I have stored my belongings here a few times over the years. I…read morewould definitely recommend this over many of the others.

From the owner: We have all sizes available. Many drive-up units, all with roll-up doors…read more Surveillance cameras!......Centrally located on Garden Valley Blvd, Only 3 blocks from Highway 5. In the Heart of Roseburg.....Come on in and meet our two Managers: Vickie & Crystal. We will be happy to show you around........Make certain to say "hi" to Snickers, our lovable dog. We also have moving supplies, including many box sizes available to you for purchase.

I always know that my valuables are safe at Diamond Lake Mini Storage. They have secure, gated…read moreaccess until 9pm for those who can't make it in during business hours (which are actually pretty late at 5:30pm) and if you can make it in...you will LOVE Natalie! She is super helpful every time I stop in. Prices are extremely fair and your storage unit is immaculate!

Nice folks. Every…read moretime I have called, I got a pleasant and understanding person who actually called me back when it was appropriate. When I was stressed out in the middle of the move of a lifetime, they went the extra mile to assist me with additional space. What great people. The facility is clean and tidy. About as secure as any in this area - not the fortress I once had in the San Francisco Bay Area, but it doesn't probably need to be.

I noticed that Umpqua Mini Storage in Roseburg, Oregon, has the best rates in town. They offer…read moreresident managers who are extremely professional, helpful and do everything they can to make you feel at home. They have large spaces for RV and Boat storage, easy pull through spots and turn arounds. Amazing customer service! I found their website at: http://roseburgstorage.com