Debra & Tony, I cannot say enough good things about Suburban Propane. They have gone above and beyond normal service calls. Very courteous and professional. They have serviced us 3 times and we've been very pleased. EXCELLENT!!! Can I give 6 stars? Two very happy customers in YLP. Dave & Gloria read more

Update: I received a call from the Manager and they apologized for how we were treated. They explained the rep was new. They are waiving the fee for their rental tank pick up and promised a fair gas price in the future. I'm updating from 1 star to 3. If we receive a fair price in the future, I will adjust the rating higher. Original Post: We were long time customers of Suburban Propane in Oakhurst, CA. We called for a fill and "Casey" wanted to charge close to $6/gallon. I called another day to let them know we would be leaving their company and was offered a lower rate. We decided to leave due what seems to be a sales feel instead of working with long term customers in a close-knit community. We are now being told we will have to pay $185 to have the rental tank picked up. This fee is not listed in our signed contract nor is it listed on their website. They took close to a month to replace a valve cap on the rental tank and are declining to refund our rental fee. read more

Honestly, do not do business with this company. Their customer service is awful. They treat you like you are literally bothering them when just trying to figure out who to go with for service. Do yourself a favor and go with AmeriGas. They have been phenomenal from start to finish and I really appreciate their customer service! Suburban you need to do better. We are not forced to buy your product anymore, you have lots of competition so I suggest you step up. read more

Sherri was kind patient and very attentive, she is a big reason why I switched to Suburban The guys installing the equipment were professional and very courteous Thanks guys read more

I saw previous reviews and I couldn't disagree more. The staff is friendly and will do what it takes to make sure that my needs were met. I had a leak and they set up an appointment the same day within a few hours, and they told me what to do in the meantime. I have been with another dealer in town and asked them to take out there tank. I asked around and others recommended Suburban. I also changed over the place I worked because of their service. Never a problem and always prompt courteous service. read more

Office staff is always kind and very helpful. Great customer service, across the board. Highly recommended. They take care of their community. read more

I've been with Suburban Propane for more than 20 years. I have always received prompt, courteous service from their workers in the field and in the office. When I've had regulator problems, they've gone above and beyond to get them fixed. My driver calls ahead before delivering to make sure I need the gas. I've had accounts with other propane companies in the area and never felt as comfortable about them as I have Suburban. read more

This company is lazy and incompetent. Its been two weeks now and they still haven't removed their propane tank from my property after calling three times. They specifically said "picking up old propane tanks is not our top priority". Um, excuse me, I don't really care what your priorities are. You should be concerned with creating a good image for your business by handling your responsibilities and not leaving your unwanted items on other peoples property. Guess what suburban propane, getting your trash off my property is most definitely my top priority. Come and get your trash before I have to make matters worse. Anybody living in Madera county would be much better served by using Kamps. As I said, suburban propane is lazy and incompetent. read more

Worst company to deal with! Rude service and the most outrageous price gouging ever! I'll be d*mmed if they get another dollar out of me!! They excuse it like it's no big deal.. $4.91 a gallon with a minimum of 100 gallons.. read more

I don't know why these rating are so low, I have always appreciated the wonderful people at Suburban Propane in Oakhurst. Throughout the many years of being a customer of theirs I always looked forward to dropping off my bill and check and found the people inside most delightful and very helpful. Since retiring and my income has dropped, as I went on Social Security, Sherry helped me with the monthly budget and made adjustments when needed. Phone calls were always met with a "can-do" attitude, which I didn't get from a previous propane company. I highly recommend Suburban Propane if you're new to Oakhurst and the surrounding communities. read more

Wish I could choose zero stars! This is the worst company I've ever dealt with. Not a bit surprised to see they only have negative reviews. Actually surprised there's not more! They're customer service is terrible, all the way up to the corporate level. They lie. They change their story constantly and you can never get a straight answer as to what they are even charging you for! "Creative bookkeeping" is an actual term that they used to try and explain my bill. Absolutely ridiculous! read more

I wish I could give 0 stars to this Oakhurst office. BEWARE they will over charge you along with the worst serve in the industry. In addition will not call back and lie that they never received a message to call back when the corporate office has documentation they sent them a note to call me back. Too many other better choices to deal with then this office and there terrible service and attitude. read more

Unless you just like paying to much for propane, AVOID this company! I can buy propane for $1 a gallon less at the local hardware store. I also wish there was an option for zero stars to rate this company. read more

Suburban over charges their customers and gives lame excuses as to why they charge so much. They are rude, incompetent, and just like to hassle customers into believing that they are charging a fair price. This company will over charge you and take as much money from unsuspecting customers as they think they can get. read more

Impossible to get their office by phone. In the past if you press "2" when the voice recording starts to answer, you could get through to the Oakhurst office, but that doesn't seem to work. Then you get a message saying "sorry, due to unexpected high call volumes, we are unable to answer". They always say the same thing, so obviously they should have figured out what kind of call volumes they have. Why can't I just call the office and speak to a person? The people in the Oakhurst office are very nice, if only they would answer the phone. I also agree with the person who wrote about Suburban's high prices. I'm ready to switch. read more

I get charged 12$ month just for the tank. that's $144 a year not including gas used. California Propane charges me 70$ a year for same size tank at another location of mine. Also the office lady (older one handling billing, don't want to disparage the others) in Oakhurst is so rude it isn't even funny. Three times i've been there and every time rude and unpleasant and I have a high tolerance for nasty people but she is a real piece of work. She needs some people skills. read more

so disgusted with them right now i can't see straight. we moved into a new house and their tank was here. i smelled propane so i called them to come check it out. let me just start off by saying that even from the first call i experienced attitude from their staff. they sent a service tech who told me that he did a system test down stairs where the water heater and the pressure regulator are, and didn't find any leaks. then he also told me to call the office and set up paperwork with our info to set up a new account if we wanted to have any more service done. i set up paperwork for a new account, which they then said that they would send the tech back out to do a FULL system test for the new account. ok, great... i clear out my schedule and wait around all day for no one. no one showed up. so i call... i was told he was out sick and they were super backed up and they would call me back to reschedule. never heard back from them, but i DID get a bill in the mail for the yearly rental on the tank for our new account. i decided to go with another company and i called them to let them know they could come pick up their tank. (btw, the new company found the leak at the pressure regulator and replaced it). then, right after they picked up their tank, i get ANOTHER bill in the mail for their guy (Mark) coming out to check for the leak he never found ($90.00). after talking with the third person (the manager Donna, who also has the same attitude as the other staff working there) they finally dropped the bill because as she put it, "we don't want you to have a bad taste in your mouth about us". WELP, too late Donna, lmao. never again =) read more