Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

Recently switched to this company after having a terrible experience with our old one; not only did…read morethey offer amazing financing for a very expensive brand new boiler, but when we had issues with the pipes and getting it up and going, they were out at my house every day until the problem was solved. Every single person who came into my house was lovely, professional, friendly, and thorough. I am a very happy new customer!

Justin /Sippin are great. I've had a few problems with my furnace at odd hours of the night and…read morethey are fast and friendly about it. I also just had a tune up and the technician spent a lot of extra time making sure that everything was perfect.

Have worked with them in the past but not anymore. David Westerfield, the service manager refused…read moreto get on a call to address a concern. Was told Jeff Jennings was out of the country so there was nobody else to speak to. Rude people at that office. Many other reputable oil companies in the area. B&H oil, ABC oil, Toro Fuel. Take your business elsewhere

The oil service team is great. During our yearly service Oswin found that we had a pinhole leak in…read moreour oil tank and stopped oil delivery. I don't think anyone has every evaluated the tank and am so appreciative. This could have been disastrous situation. Thank you Oswin! The tank replacement team John, Brandon and Shane did a great job. They explained what they were doing, and were so careful not to damage the house as they had to remove the old heavy tank. They saved me money by confirming the remaining oil was still good and pumped it into the new tank. Everyone was great throughout the process from start to finish and I am grateful.

Respectfully when the driver arrived he said to my husband 200 gallons, my husband said no I…read moreordered 125 gallons my husband showed the driver our receipt 3 times 125 gallons at $3.07 not sure what the driver did NOT understand he went and gave us what we did NOT want over 200 gallons. The driver did whatever he wanted he didn't care !!! Your mistake your problem !!! And no I will not remove anything I spoke the truth people should be aware how Santa fuel operates this is absolutely NOT the first time I have had a problem with Santa Fuel but it will be the LAST . Santa fuel acts as though you are doing me a favor but it was your costly mistake not mine.

This company is there when they're customers need them whether it's oil propane or service. I…read morehighly recommended.

I am surprised, even shocked by the poor reviews. I have relied on Paraco for years. It has been…read moreconsistently excellent. The most recent episode was during the serious storm damage Eversource suffered about a month ago. We were relying on our generator; I was concerned about our fuel level because it looked like it was going to be (and was) a multi-day loss of power. Paraco immediately made a delivery, on a Sunday morning. We have used Paraco as well to help with our propane fireplace; they folks--Jerry specifically--were great. I don't think, in 12 years, I have had a single bad experience with Paraco.

Customer service is the worst I have ever experienced in my lifetime and I am 84 yrs old. The…read morestaff are petty, small minded, and totally incompetent. And they don't listen to the customers nor do they act upon any agreements, contracts, or complaints. I had problems with them immediately when they took over Consumer's Propane business in June, 2025. It was so bad that I decided to switch companies. As a result, I told them to remove me from automatic delivery as I want to drain the tanks before moving onto a new company. Yet, I had to contact them 3 times before they finally removed the automatic delivery status. And, even though this was noted on their company account, they still chose to ignore it and did an automatic delivery anyway in the Fall. I was very upset by this but they totally ignored my feelings. The price they charged me was much higher than what the new company was going to charge me. Finally, in November, Kelly tel me to say she would help me by having the Tanks removed immediately after I switched over to a new company and she would credit the remaining propane back to me. In December, 2025, when the tanks were at 30%, I switched companies. But when I tried reaching Kelly, Customer Service personnel absolutely refused to put the call thru to Kelly. They said they would handle picking up the tanks. It's now May 15, 2026 and the tanks haven't been removed six months later. When I keep calling to ask for Kelly, they become extremely petty and start playing head games with me. I believe they are relishing my misery over this. And are enjoying every minute. So I don't recommend anybody doing business with this company and the childish, totally irresponsible customer service staff. At different times, I spoke to both male and females to no avail. I assume they don't want me to contact Kelly because she would immediately solve this issue and be nice to me. I doubt they will credit the left over propane to my account. I feel hopeless.

My antivirus said their website had a dangerous "card reading" feature and wouldn't let me open it…read more I therefore sent the Co-op an email asking a few questions about their service and have not received a reply. Not sure what's going on with them.

I don't recommend using this co op only because I thought they would source out the best prices…read more They don't, they go with only one company and generally it's at a top price and they use state averages as compared. If you use a cash oil I found way less prices than them.

Cannot reccomend Rural Fuels enough! Fixed our hot water heater in a very timely manner. Super…read moreresponsive and efficient. Brian is great! Pleasure to work with

We have had Rural Gas for 56 years and never a problem whether contacting them for pilot problems…read moreor replacing hot water heaters, The men that have come out have been very nice and good workers. They explain problems and how they will solve them.

I'm so glad I switched to Action Fuel. Excellent service and professionalism abound in this…read morecompany.

Overpriced install of indirect water heater …read more Came back twice to fix a leak then created a rub out condition Added extra expansion tank charged 580$ for 2 I paid 3500$ cash and then they hit me over the head Bad business // avoid them // terrible install Wish I could give ZERO stars Rob is rude and condescending..

I had the whole house- Generac generator installed by them…read more Their price was excellent- and the installation was very professionally done. Kudos to Nick ( the electrician ) and his sidekick, Christian. Super neat install! Bring on the power outages- I'm ready!!

I hired Valiant to put in an "underground" propane tank and generator. They sent several people to…read moretalk to me and each one contradicted the previous person. There was finally a decision and I was sent an estimate to sign. Part of the contract is that any damage done to the property is not their fault and I signed because I think this is pretty standard. All the the workers they sent were great, EXCEPT. it appears the quote I signed and paid for was not at all complete, so to dig the trench was another $2600.00. Then the surge protector was not added so that was another $650.00 These upcharges just kept coming. The Tank was NOT buried as I has asked, but is above the ground and a real eyesore. They willed the tank without asking my permission. The damage to the property is terrible and I have no way to repair it. The last people who came said they would check back, but I have never heard from them. I saved 20 years for this work and to have the mess, and all those up-charges has been terrible. The photos show some of the damage. Valiant said they would leave oil which they did not, they said they would come back and set up an App which they did NOT, they said they would contact me about an extended warranty which they did NOT. There were supposed to contact me about service and they did NOT. It was beena miserable experience. Now I have a generator which may or may not work I am out almost $30,000.. 20 years of saving.