Exceptional Service from Suburban Propane During Hurricane Recovery…read more Like many in the mountains of western North Carolina, we felt the effects of Hurricane Helene on the morning of September 27, 2024. When the power went out, our propane-powered generators jumped into action, keeping both our home and my elderly mother's house next door running smoothly. Since our homes rely on propane not just for backup power but for everyday needs, it quickly became clear that we'd need to refill our tanks. To add to the challenge, we lost our water supply two days later, which only made the situation more stressful. We reached out to our current gas provider, who reassured us they were prioritizing customers based on urgency--emergencies, medical needs, and age--and scheduled us for the following week. To stretch out what little propane we had left, we ran the generators for just one hour every eight hours. But after several days, my mother's generator shut off, and my husband had to visit the gas company in person first thing that morning. They promised to be there within the hour due to her age, but no one ever came. After lunch, he went back again, and we were reassured they'd arrive before the day was over. Still, nothing. Had they just been upfront with us, we could've saved my mother's food by moving it into ice chests. But, unfortunately, everything spoiled. That's when we discovered Suburban Propane, thanks to a few recommendations, and they were truly a lifesaver! Lou was incredible--he really went above and beyond, despite everything they were juggling in the storm's aftermath. Even though one of their propane trucks had broken down, they still managed to bring my mother a temporary tank with 300 gallons of propane to keep her going until they could make a full delivery. Later that same day, they filled my mother's permanent tank, and by the next day, they had swapped out our old tank for a brand-new 500-gallon tank and filled it up. Everything was running perfectly! Meanwhile, throughout the entire process of switching over to Suburban Propane, our previous gas provider never showed up--no call, no appearance, absolutely nothing. It's been nearly two weeks now, and we've still heard nothing--no apology, no explanation. I can't thank Will, the technician, enough for everything he did. He was so attentive, coming back several times to make sure everything was running smoothly and taking care of any little issues that popped up. Both Will and Lou made us feel like we were their only customers, which was such a relief, especially in the middle of a natural disaster! Plus, they made it so easy to stay in touch, giving us their cell phone numbers so we could reach them anytime. Suburban Propane has been phenomenal, and I truly can't recommend them enough! Their service during such a stressful time was a reminder that we have great options in this area. If you're looking for local, personal, reliable service, you won't be disappointed with Suburban Propane!

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

We have used this company for years now. They're just so polite and so prompt when you call them.read more

I was a customer from 2014 until September 2025. I switched to Suburban because you could no longer…read moreget Freeman to fill your tank. They ignored customers. I've been begging them to pick up my tank since last September. They finally did and you can see the bill they sent me below. My tank was 45% full and they charged me $450 in fees for picking up the tank. They stole the gas that they sold me last year. Complete thievery. Shame on you.

They are a wonderful group there. Thank you for you help today! You cannot find customer service…read morelike this anymore!

Everyone is super friendly, professional and very helpful. I'm very pleased with their quick and…read morewonderful service.

Great service! Ran out of gas on a Saturday and received a refill that afternoon. During Helene…read morethere was not problem getting a refill for our whole house generator

Excellent people to do business with! Prompt and enjoyable to work with!…read moreI would recommend them to anyone

Friendliest staff in town , good options for breakfast / lunch/ dinner , tons of snacks , love this…read moreplace !

This is a large well lit convenience store. It was open at about five in the morning, could be 24…read morehours I'm not sure. They sell juices and fast food type things, along with the usual candy and related things. Outside they have wood for sale next to the large ice machine, an interesting lineup. They were busy at both gas pumps and the store inside, even early in the day. 3 stars for this chain. I default chains to 3 stars as they must be A-OK to expand as they have.

Rude, nasty, and charged more than $700 more than they said They came out to the house. They knew…read moreit was my late mother's house and I'm going to sell it. Two fireplaces needed to be repaired. I told them money was an issue. Before they left the guy told me it would be $1,000. I said total, for both? He said yes. I was thrilled. Today I got a bill for over $1700. The rude man kept speaking over me, said I was an idiot for thinking it'd that cheap, even though he was the one that told me, then he hung up on me. Unprofessional, rude, terrible little person. I said if I owe it I owe but was upset it so much more than he said. He didn't care. My mom was a customer for over 15 years. Terrible company doesn't give a damn about it's customers

We have been using G & B Energy for about 10 years. Exceptional Customer Service. We never have to…read moreworry about running out of propane. They have run gas lines (secondary heating units and propane cook top), and made repairs to gas-fireplace logs and propane Franklin Stoves. I can't say enough great things about the office staff (Rebecca & Melissa), Dennis (Delivery), and everyone in the Repair Department!

Beware that unless you're a builder who will give them repeat business they have no intention of…read morehelping you. I scheduled an appointment and the earliest date they had was a month and a half out. So I waited and they blew it off. I called and they rescheduled for another month away. Then they blew off that appointment. I called and asked them to reschedule and they said they'd call back. They didn't. I called again and they said they'd call back after they talked with their guy. They never called. I finally quit bothering them as they clearly couldn't care less.

Always responsive to any questions or concerns and reliable with filling propane tank.read more

Our company has used Amerigas/Heritage Propane for years and the deliveries are always on time and…read morethe drivers courteous, friendly and helpful. Invoicing is usually accurate. Strongly recommend their services.

Called Heritage today to address a question on my Invoice. Spoke with a real nice lady named…read moreSherril (spl-?). She was courteous and went in detail to answer my questions. She gave me some options to consider, and we addressed every one of the issues I had. This is what customer service should be like.

Went in here the other day to get a part for a friend. She called ahead and they set it aside for…read moreher. It was ready whenever I got there in two hours. The front desk greets you right as you walk in. I found the staff to be incredibly kind and helpful. They actually had a surprising amount of cat food which was pretty mind blowing. I think they have a lot of pet stuff actually. Some of it was on sale, but in general it's normal And or expensive prices. Very clean store. A little hard to get into but good parking.

Service selection value. They have a selection of pet supplies, hardware, and garden at reasonable…read moreprices

Would give a minus 1 there is absolutely no way to speak to anyone in Cashiers NC office they do…read morenot answer the phone you can't get updates on deliveries this business sucks since Superior Propane took over

So much to choose from. Holly made it easy to get what we wanted. They deal with the best companies…read morewith lots of choices.