I'm new to the gas thing, where I grew up this didn't exist. After living in Asheville for a while…read more(at a place that also didn't have proposed) I finally bought a house and decided to call this wonderful mountain town home. So if you've bought a house you know how crazy it is especially your first one when everything with the bank and loan goes wrong at no fault of your own. I move in finally. Everything is great. Getting my footing. Then one morning my hot water isn't working........ I thought I'll be damned if the house I just sunk all my extra cash into needs repairs right away. Further investigation had me realize that the current provider of my propane took the entire take off my house without notice!! No letter, no door hanger, no phone call NO WARNING! I was screwed. I called suburban propane and let them know what happened from this other provider. They were empathetic and helpful. They scheduled someone right away and I was up and going with hot water by the next day. Great customer service and a dedicated work force. Although I was mistreated by the last place maybe it was worth it if this is an indication of my new relationship. Truly thankful they went above had beyond to solve something they did not create. Thank you!

New to Asheville, our rented home has Suburban, so NC law says they have to fill it (it's their…read moretank, somehow). Been waiting 3 weeks on a refill, and now we're out, and snow/cold is on the way overnight. Avoid these people at all costs! When you call, you get an SC call center that tells you, "We can't connect you with the local Asheville office..they always have no workers!" Great stuff.

I was a customer from 2014 until September 2025. I switched to Suburban because you could no longer…read moreget Freeman to fill your tank. They ignored customers. I've been begging them to pick up my tank since last September. They finally did and you can see the bill they sent me below. My tank was 45% full and they charged me $450 in fees for picking up the tank. They stole the gas that they sold me last year. Complete thievery. Shame on you.

I contacted this location about establishing service on 9/9/25. They took my info and said a sales…read moreperson would contact me. I have yet to hear back from them. I have since contacted Suburban and they put me on a call immediately with a sales professional that set up an appointment for services.

The absolute best hardware store around. They have anything and everything you would need. Staff…read moreis friendly and extremely helpful. Always worth the trip. Check them out,you won't regret it!

I like to stick to little family places and generally like this place. The people are super nice…read moreand they have a very reasonable selection given their smallish store. But with the workers not wearing masks during covid - even with it being the law, I will likely be going to Lowes more often. I even understand them not having them on but then pulling them on when interacting with someone, but even when answering questions and helping find items, they often just don't.

Best propane company ever! We have been with them for 7 years now in 2 different homes. Fair…read morepricing, professional service, and just a good old small town company.

Mike owner of Foothills Propane has come to the rescue. Their firm has been great thru this mess…read morewith Helene. Do to themselves without power and had to wait on Blue Ridge who did come thru for them they are back up and delivering propane They are a fantastic company and I highly recommend them. Thank you Foothills Propane. You came thru when needed !!!!!!!!!!!

Our company has used Amerigas/Heritage Propane for years and the deliveries are always on time and…read morethe drivers courteous, friendly and helpful. Invoicing is usually accurate. Strongly recommend their services.

wish I could give less than 1 star. So far they have not shown up or bothered to call twice…read more Cancelling this service

I am not a review leaver but if I can save just one person from coming here then it's worth it…read more They have the worst customer service of any company I've ever had to deal with at all. I've been hung up on by several employees. Paid to have my tank inspected and filled, ended up having a faulty valve that wasn't fixed and resulted in my gas leaking out. They wouldn't repair it or refill it without full payment, whatever, to be expected. Now, I've been without heat through January into mid February and they told me they didn't know when I could expect the delivery that was supposed to come last week after I paid for another 96 gallons due to being a "low priority customer". I have a 3 year old and we've not even been able to stay at our house due to it being so cold. Going with another company. You should do the same. Save your time, money, and energy. They DO NOT CARE about people!

Everyone is super friendly, professional and very helpful. I'm very pleased with their quick and…read morewonderful service.

They are a wonderful group there. Thank you for you help today! You cannot find customer service…read morelike this anymore!

Great service! Ran out of gas on a Saturday and received a refill that afternoon. During Helene…read morethere was not problem getting a refill for our whole house generator

Excellent people to do business with! Prompt and enjoyable to work with!…read moreI would recommend them to anyone

We had ordered heating oil through a division of your company, Mountain Energy Home Heating is…read moreWaynesville North Carolina. It was scheduled to be delivered on 01/29/2026. It did not come. We called and they said it would be there on Friday 01/30/2026. It never came. We called in the afternoon and they said they were on the way. It never came. We called again with no answer. The snow however did come. I did not attempt to call over the weekend, but we ran really low on heating oil. My husband had to go out and purchase 12 gallons of kerosine at $7.00 a gallon to get us through the weekend. On Monday I called Mountain Energy Home Heating all day, at least every hour and there was no answer. We left multiple messages with no call back. Tuesday was the same. No communication whatsoever with their customers. I finally reached out to another branch on Tuesday afternoon. That lady heard the desperation in my voice and emailed the Waynesville branch. They FINALLY called me back only to tell me they were not bringing us our oil because of snowy weather. The roads were scraped and other oil providers were delivering. We were able to get out of our driveway and into town with our 2 wheel drive car so this did not make any sense to me, but I also do not drive an oil truck. On Wednesday 02/07/2026 Mountain Energy refused to deliver again, although our road was totally dry by then. They finally arrived on Thursday morning, seven entire days after they were scheduled to deliver. It took them all of 15 min to fill the tank. I have relied on heating oil for over 30 years now and I have NEVER had such a horrible experience with a heating oil vendor. The customer service at Mountain Energy Home Heat is non-existent. You can call forever and no one will ever pick up the phone and if you leave a message, no one calls you back. Not letting your customers know anything during a snowstorm, when it is 20 degrees or less outside and people are relying on you? No updates, no communication at all? That is just wrong. Even my dentist office sent me a text that their office was closed. As someone who runs a large company myself. I know this is not how you treat your customers. Someone in charge of the franchise should take a deeper look at Mountain Energy Home Heat in Waynesville and their customer service practices. We will never order our heating oil from them again and I will never recommend Mountain Energy Home Heat to anyone I meet in the future. They need to do better.

We've been a customer for 5 years and but deliveries in the past year have been terrible - they…read moretell us it'll be a week, but then no one shows. We call and they act annoyed that we are impatient, even though it's clear they forgot to put out order in. A few months later, it all happens again. Time to find someone who else who respects our time, health, and money.