I set up a 10:00 -11:00 am appointment to have an estimate for generator, gas water heater,…read morefireplace and water tank installed. My time does not matter since time is not valuable and waiting for an appointment seems to be the model that lazy companies use to avoiding good customer service. I got up early and prepared for the estimate. 11:30 am rolled around and no one came so I called the company. It was a cluster. So, I cancelled the current appoint and the next appointment the following day. Wow! can you imagine needing gas in the heart of winter and freezing to death while waiting for the truck to come? The only thing you could do to survive is start burning the furniture, hook up the barbeque pit or not use Long Energy in the first place. I will go with the last option. It is a long shot, but I think I am right.

Do not use Long energy for fuel purchase or furnace service. we have used this company for our…read morefurnace maintenance and propane supply, but recently purchased our propane from another vendor. Tonight our furnace stopped working and we called Long Energy for emergency service, after looking up our address the extremely rude woman handling our service call stated that since we purchased fuel with another company they "wouldn't touch our furnace for any reason", leaving us in the cold and searching for another service. After serving 22 years in the Marines, I would say that I am disgusted by this company and their lack of ethics and pride in serving their community. If they were to go out of business tomorrow it wouldn't be soon enough.

Referred by a friend who had been a customer for years. Used them through 2 heating seasons and…read morecan say that I a fan. Their billing/payment department was easy to work with and the online tools for paying and ordering were very easy to use. Their price per gallon was always within pennies of the competitors and they did offer a budget plan if you could provide them with the previous years usage.

Phone call on contract, Woman who answered stated there is nothing she would do. The manager had…read morefixed the contract and that was that. Hung Up. Have never on my many calls to John Ray been treated so poorly.

HIGHLY RECOMMEND! just purchased a home in saugerties which…read moreis fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a bill. joyelle is a JOY to work with and set up new accounts with. i'd actually like to work for them considering they have five beautiful puppies in their office. ideal work environment, speaks highly of the company these guys are awesome!

I tried to buy propane from them, they refused to sell to me, because they claimed I have bad…read morecredit. 1. I didnt give them any of my information, so they have pulled my credit without my permission. 2. I offered to pay them in advance via credit card or cash and they still refused. FYI, my credit score is 740. I am glad that I began to look at reviews, and glad didnt do business with them.

One of the more expensive propane companies, and you have to sign a three-year contractread more

Rude. Austin is a hot head who got very upset when asked for transparency on pricing - and…read moreliterally cussed me out - and I was a current customer. Avoid! They are selling a commodity and the differentiating factor could be price or service and they are not competitive in either.

A few years ago this was a great company. They changed to some kind of new software or system…read morechange and automatic is always messed up. Fortunately I will be moving soon, and so happy I will not have to deal with this company any longer.

I help manage my in laws oil and propane account. everyone at G.A. Bove is helpful, kind, in…read moreformative. Needed some emergency work done, Bove fixed it within hours. This is a company that works with their customers. I have read some of the negative reviews and it is easy to see how people are unprepared, under funded, and lacking commons sense And wonder why they have a problem. Would have given Bove 10 stars if it were possible.

These folks advertise that they treat you like family. Believe me they don't. They say all the…read moreright things on the phone but as soon as you sign a contract they turn on you. They came and estimated putting in gas lines and tanks and gave me a price. Then the bill came and it was way over the price they gave me. The excuse was that the person who gave me the price was no longer working for them. I don't care about that. They gave me a price and they should honor it. That wasn't the end of their dirty little deeds. They told me that my 1st fill up was at 1.39 a gallon and that from then on it was 2.59. So I get my bill and its 2.79. They said that I was not on a fixed price and that I was on a 3 year contract and subject to market prices. In effect telling me tough. Well the market price in my area today is 2.55. That's 24 cents over market price. Would you do that to family? I think not. So now I have to contact my lawyer and assess my options. Don't let them trick you into a shady deal. Go elsewhere. Everyone is cheaper for oil or propane.

From the owner: First Fuel & Propane is a family owned and operated business. We serve propane customers in Albany,…read moreColumbia, Dutchess, Greene, Rensselaer, Saratoga, Schenectady, Warren, Berkshire and Washington Counties, NY; and heating oil customers in Columbia and Rensselaer Counties. We have 28 years of experience and offer automatic delivery, 24-hour emergency service, budget payment plans, and pre-payment plans. We have a full HVAC Department to take care of any of your heating and cooling needs.