In a word - terrible. This is the second time I used Uhaul, and both times were some of the worst experiences I've EVER had. The last time they put on the wrong wiring, then fixed it with the right connector - only they didn't actually ground it so after driving an hour to pick up my new trailer I bought, I had to go under my truck and rewire it due to their screw up; and in doing so, cut my entire thumb open, bad enough where I almost had to have stitches! Needless to say I had some words with corporate, who actually did care and the district/regional NY guy compensated us very well for the issues.
Fast forward 8 months til' now. I give them a second chance with renting a simple 6x12 trailer. I had to tell the guy on the phone at least 6 times that it was for Sunday, NOT for Saturday. He also tells me it's going to be $54.95, which I have to explain to HIM it's only $29.95 on the website. I get an email confirmation... for a 14' BOX TRUCK. I then call the New York regional office and have them change it to what it's supposed to be, a trailer...
I get there on Sunday with a new 2" ball I got for them to put on, they can't get the old one off, yet they were the ones that put it on! 30 minutes later, they finally get it off and put this on. He hooks up the trailer and I finish my paperwork. I go to put some tiedowns and other stuff in the trailer and it's completely dirty inside with mud and stones and such, but whatever, I'll deal with that.
I go to drop it off after hours, and the trailer won't come off. I did everything word for word what the Uhaul guy said to do, several times. It won't budge. My father & I are literally jumping on the back of our truck and pulling/pushing the trailer and truck to get this stupid thing off, it won't budge. I call up their "24 hour hotline". I actually speak to someone within a few minutes, just to have her computer crash seconds after I get on the phone. She has to "Instant Message" the supervisor/co-workers several times to get anywhere (what is this 1999!?!). She is supposed to email me a video on how to remove the trailer, so I hang up, wait 5 minutes, no video. I call back, speak to someone else saying I don't want to go back to the person I just dealt with, but she said that I was in her call or something so she has to "Instant Message" her to get me back with her. So I just ask for a supervisor, yet again, another "I.M." to her supervisor to finally get on the phone about 10 minutes later. She says she can send someone there, but if it's not broke, I have to pay for it. I refuse to pay for something that is THEIR screwup. So I complain for another 10 minutes just asking for someone to call me with instructions on how to do this (yet I knew we're doing everything 100%). She says they'll call me...
I get off the phone, and it's already been over an hour now, so I decide to just remove the receiver from our truck and while I'm holding up the trailer, have my father pull away. We do that, and then I finally manage to yank the stupid ball out of the trailer. It shouldn't have had to happen this way, at all.
I'd rather pay DOUBLE THE PRICE then deal with these clowns again. Seriously, it's like dealing with children. They must just hire previous convicts at these places or something. Pay ME next time for telling your worthless employees how to do THEIR job! read more