I broke my friends sleeping cot and had spent numerous hours trying to fix it myself. I walked into…read morethe Hyland Ace hardware store, had numerous people ask me if I needed help. Neil opened up the cot, figured out the problem, found the hardware needed and fixed it for me in under less than 10 minutes. I only spent $1 on the pieces needed to fix a $300 cot that I no longer have to replace. Thanks Neil!! You are awesome and I will definitely be coming back!!

Bought a personal air conditioning fan . Didn't work outside, so I returned it…read more Friendly and professional staff did the return . Thanks!!!

Johnathan was awesome. He helped me with the door i purchased and he went above and beyond to help…read moreme out to my car. I see him whenever hes working help others as well and always got a good vibe. Hes definately a great employee. Thanks Johnathan!

I needed a new Weed Trimmer. Jonathan was very helpful getting me exactly the one I needed. Always…read morea good experience here.

The best thing this Ace has going for it is the location which is a five star…read more The staff is not very knowledgeable so for that I'd have to give them a three star. But, they also don't try very hard so even though their knowledge is not there (as compared to, for example, the Aloha Ace Hardware) instead of seeking help from other staff in the store or working more to understand the problem, they basically say, "good luck with that". I'm writing this review from multiple experiences so I'm summarizing a bit but, for example: sometimes I come in because I'm doing a DIY project and I need something, let's say landscaping stakes. I'm sort of making this up just to illustrate the point. So I explain this, I want to make my own landscaping stakes. Here's how this would go at the Aloha Ace Hardware: Helpful hardware wo/man: "Ok, so you want something to stick in the ground so that you can hold things down like drip lines or landscaping cloth?" Me: "Yup, exactly." Helpful hardware wo/man: "OK, let's go over here and look at our wire. How about this, will that work?" Me: "Well, I think it's too small, it won't be strong enough" Helpful hardware wo/man: "Hm, ok, let's look over here. Here's some aluminum flat stock. Could you cut this up and use it like stakes?" Me: "That's a good idea but it looks like it will be too expensive." Helpful hardware wo/man: "Have you considered using wire coat hangers?" Me: "We only have wood and plastic hangers". Helpful hardware wo/man: "You know, I think you can get those on Amazon for something like $15 for 100. Would that work?" Break. Ok, so here's how that whole thing would work (theoretically, again, I'm just summarizing many different experiences, this particular one is made up) at the 25th ave store: 25TH Ave hardware wo/man: "We don't sell landscaping stakes." Me: "Oh, ok, do you sell anything like them?" 25TH Ave hardware wo/man: "Like camping stakes? No, we don't sell any camping gear." Me: "No, I mean, do you sell something I could use to make these things?" 25TH Ave hardware wo/man: "What are you looking for?" Break. In reality, I don't think this is a staff problem it's a management problem. Here, there is not your typical Ace mentality of "tell me your problem, I WILL help you" it's more like: "Tell me what you want and I'll tell you what aisle to look for it." I want this store to be successful but unfortunately, it's sort of a last resort for me and when I go it's fully with the expectation that I'm in this not so big warehouse store, on my own. Sometimes, I feel like I'm better off in a huge warehouse store, on my own, since there at least I have more options to look through. Overall, I would really give this store a two star but that's such a poor score and I want to help the store survive so I'm going to game the system and give it a three star.

Best and most personable service. I love the positive attitude in the store and got great service…read moreat the key station. Clerk was getting ready to go on break and immediately another clerk stepped in. I was looking for another product and he walked me over to the area instead of pointing to the aisle. Thank you for a wonderful experience.

I visited this location September-October 2026. I bought things…read more Inquiring staff in rows, I asked for an item. They solved it with extreme customer-focus. They solved it by their employee training store manager philosophy. Focus on the customer.

Home Depot has mastered the art of taking your money and disappearing the second there's a problem…read more We bought a water heater from them, paid a licensed plumber to install it, and the garbage they sold us turned out to be defective right out of the box. Naturally, we contacted the store expecting them to stand behind the products they profit from. Instead, they immediately hid behind the manufacturer and acted like none of it was their problem. So apparently Home Depot's business model is: Sell defective products, collect the money, dump the customer onto someone else when things fail. Amazing system. Truly. Anyone can make money if they never take responsibility for what they sell. And this wasn't even a one-time experience. Nearly everything we've purchased from this particular store has had issues, defects, or outright failures. Getting anyone there to help is like talking to a wall. No ownership, no urgency, no accountability. Just endless "you'll have to call someone else" nonsense from employees who clearly have been trained to avoid responsibility at all costs. At this point, it feels like Home Depot is less interested in customer service and more interested in being a middleman for defective junk while leaving customers stuck dealing with the consequences. Companies like this wonder why customers stop coming back and why people are abandoning big-box stores. Here's your answer: People are tired of paying premium prices for garbage products and nonexistent support. Absolutely pathetic customer service.

We had an issue and Meadow, the sweetest lady around, did her best to fix it and went above and…read morebeyond! She made a bad experience a great one! Thank you Meadow for being so helpful!

The customer service at this location is consistently disappointing. I shop here frequently for…read morework-related purchases, and nearly every visit involves spending a significant amount of time searching for assistance. Too often, employees are unfamiliar with the items I'm looking for, tell me the store doesn't carry them, or simply don't know where they are located. During my most recent visit, I needed a hose and a cooler. The first employee was helpful and assisted me in finding the correct hose. However, when I asked another employee about coolers, he told me that Home Depot doesn't sell them. After I showed him that the website indicated there were 19 in stock, he took me to the garden center and stated that they were sold out and that the website was incorrect. As I was leaving the garden center, I immediately saw a large display of coolers along with outdoor furniture and other seasonal items. I understand that mistakes can happen occasionally, but this has been a recurring experience during many of my visits. The lack of product knowledge and consistent assistance makes shopping here far more difficult than it should be.

The Progress Ridge Ace Hardware store has been a life saver for us during the pandemic. The…read morecontactless curbside pickup is amazing and I hope-wish they'd keep the service after the pandemic is over. It's so easy to order and pay online, wait a few minutes for the email telling you your order is ready, and jump in your car to pick up outside the store. We've done quite a bit of sprucing up around the house during COVID since there really isn't that much going on these days. Everything from replacing HVAC filters, to buying paint to repaint the master bathroom, to rejoicing when we found hard-to-find batteries for our Christmas tree lights remote, Ace Hardware has been there for us. We buy our bird feeding supplies at Ace too. I love how all the sales people are knowledgeable about REAL hardware items and issues. Like if you have a plumbing question/issue, someone actually knows the answer and has a solution. Truly amazing customer service. It's true, they aren't the cheapest hardware store and don't stock the biggest variety like the Big Box home stores, but they seem to have everything we need when we need it. Sometimes being close by and convenient is worth paying a tad more for. My husband always gets his "$5 off" coupon in the mail every few weeks and that's a plus ($5 is $5!!!) And just a personal note, I realize the pandemic is over for most people but I do wish masks were still required inside stores. One reason we do curbside is because many employees (and customers) aren't being as careful as they used to and for those of us with underlying health conditions, a mask and social distancing is still a way of life. Ace seems to be a little inconsistent in their COVID best practices. Overall, Ace is pretty OK in my book!

Very empty outdoor area in the late summer was disappointing, as well as the fact that the plants…read moreplaced there, seemed like they were just put there to die. It isn't ever VERY busy there. The staff is nice, pleasant but in comparison to the Tigard store, this one is bare, harder to find things and just not as well organized. Ace is pricey, you're not going to get THE best value on most items but that's okay if you are in a rush or have an emergency. But you will OCCASIONALLY find a real deal. It's just not often lol. It's convenient but definitely not my #1 choice for Home Improvement.

I went in today looking for a specific door handle but it's only online at Lowes. Which is fine,…read moregood to know. I am a little bummed I purchased all my interior knobs at Home Depot already because Lowes really has a better selection and more modern style which is what I'm doing with my home. We found the Pella Storm door we wanted online at Lowes and ordered it, couldn't find the storm door knob in store but ordered it online and will definitely check Lowes out when looking for things because they have a lot more modern style and black which is what I am doing a lot of. Customer service was great when I asked questions.

This store has made my life so hard…read more I bought a front door from them for almost 2000 dollars. They sent someone to measure my front door to have a specific size made. Then they called and told me they had purchased a standard door and asked if they could try and fit it on anyway. I said no, and they acted like it was some crazy inconvenience that I wanted what I paid for. I just got a refund for everything. A few months later I made an online order of 120+ cinder blocks. 24 pieces of rebar and some mortar. I had to come pick up the rebar and mortar, wouldn't deliver, fine. I asked the associate if there were 24 pieces of rebar and he said yes. Got home and there were only 18. 45 of my blocks were delivered from another store. They actually came. The rest of my 80+ blocks I ordered may 19. They said they would come on the 27th. Then the 29th. Then the June 3rd, then June 5th. And now they say I'll get them June 12th. I'm not sure I believe they are coming at all. The store is a half mile away from my home. Totally screwed up the timeline for my construction project. Don't know how I will get it done this summer. This store has cost me money multiple times in the last 3 months and it's driving me crazy

This is a good place to go if you are looking for cheap tools that won't be getting heavy use and…read moreyou won't miss if they break. This is NOT a good place to buy anything that your life depends on... like lifts, jack stands, ramps and so on. Also not a good place to buy if you are looking for professional grade, precision items. I've been wrenching since I was a wiener so I know the value of tools that can be dual-purposed as pry-bars and sledge hammers. I have a fair number of crappy tools that have served me well for the purposes that I needed them to. I also have a fair number of tools that came from Snap-on, Craftsman and suppliers like those. A cheapo socket set? A set of drift pins? Yep, this is the place. A precision torque wrench that will get a lot of use? Maybe not so much. The employees at these places are usually low quality just like the merchandise. I don't mean this as a slam. You're going there to save money right? Not to have a great customer experience, get great advice and walk out with high quality tools at prices that are in the stratosphere. If the cashier even looks at you and acknowledges your presence you should feel lucky. Most of the time the employees are so totally indifferent to you that they will actually turn around and walk the other way if you look like you are going to ask them a question. I've been to this particular store many (MANY) times and this is one reliable constant here. They typically have on one cashier on duty and a line of many customers. And that one cashier has only one speed.... s-l-o-w! I'm going to guess that HF doesn't pay very well so attracting good employees probably isn't on the corporate radar. Not every project requires top-of-the-line tools to accomplish. I do a lot of repairs that only require a tool that works, not necessarily a tool that would work well in daily use. So in that regard, HF fulfills it's purpose and most of us don't have the disposable funds to be buying the best possible tool if it's only going to be used rarely. HF is popular with professional mechanics so perfectly serviceable equipment can be had here at low prices. You just need to know how to spot quality vs junk. Hence the 4 stars for fulfilling a needed service. If I was to grade the staff, it would be a solid one star and that would be generous.

Service great. Was asked if I needed help. Lots of tools!! I was there for a 5 shelf piece for the…read moregarage. Value pretty good for the shelf. Not sure for tools.

We are always trying new crafts & finally got around to exploring Craft Warehouse…read more So much to choose from, but the fabrics seem a little overpriced. Hard to find an employee available to help us, but the girl at checkout was very friendly & chatty, patient with us as we explored all the fun stuff to buy while waiting in line.

Service good Selection good. Value expensive. Moving. Look at the old Big Lots store on TV Highway…read moreplease. Stay in is area please