I have had an unused futon frame in my living room practically since i moved into my new apartment…read more I decided to purchase my kids proper beds. I have re-acquired "bachelor" status, but they didn't have to experience it as well. I tried to give it away and donation services weren't available so I tried to disassemble it myself. First with Allen wrench and standard wrench...purchased and returned with zero issue. Then after returning i purchased a 4 lb sledge/Metal mallet to try and force the issue. Didn't quite work. So I decided to keep the mallet for future destruction projects and called BOCOGO (see review) to do a 4th of July pickup, which was way quicker and convenient than I thought it would be. The sledge was only $25 bucks. The job got done and I am prepared for next time.

Local ACE hardware has most of what you need. Friendly and helpful staff. Great place for propane…read moreor firewood in a pinch. Glad they're here!

I'm surprised by all the negative reviews... Home Depot has really turned itself around and is top…read morenotch, both with indoor sales and deliveries. Yes... you don't go to HD for lots of help with your projects. That's what ACE hardware is for. :) But in terms of stock in all the right categories and service at the pro desk. I've been really impressed and want to thank them for all their help on our massively complex ADU build in our backyard.

Too many people stocking one isle at a time, couldn't look around for what I needed. Going…read moresomewhere else for this purchase. Got to checkout and they only have self checkout now, which is a huge bummer.

The best thing this Ace has going for it is the location which is a five star…read more The staff is not very knowledgeable so for that I'd have to give them a three star. But, they also don't try very hard so even though their knowledge is not there (as compared to, for example, the Aloha Ace Hardware) instead of seeking help from other staff in the store or working more to understand the problem, they basically say, "good luck with that". I'm writing this review from multiple experiences so I'm summarizing a bit but, for example: sometimes I come in because I'm doing a DIY project and I need something, let's say landscaping stakes. I'm sort of making this up just to illustrate the point. So I explain this, I want to make my own landscaping stakes. Here's how this would go at the Aloha Ace Hardware: Helpful hardware wo/man: "Ok, so you want something to stick in the ground so that you can hold things down like drip lines or landscaping cloth?" Me: "Yup, exactly." Helpful hardware wo/man: "OK, let's go over here and look at our wire. How about this, will that work?" Me: "Well, I think it's too small, it won't be strong enough" Helpful hardware wo/man: "Hm, ok, let's look over here. Here's some aluminum flat stock. Could you cut this up and use it like stakes?" Me: "That's a good idea but it looks like it will be too expensive." Helpful hardware wo/man: "Have you considered using wire coat hangers?" Me: "We only have wood and plastic hangers". Helpful hardware wo/man: "You know, I think you can get those on Amazon for something like $15 for 100. Would that work?" Break. Ok, so here's how that whole thing would work (theoretically, again, I'm just summarizing many different experiences, this particular one is made up) at the 25th ave store: 25TH Ave hardware wo/man: "We don't sell landscaping stakes." Me: "Oh, ok, do you sell anything like them?" 25TH Ave hardware wo/man: "Like camping stakes? No, we don't sell any camping gear." Me: "No, I mean, do you sell something I could use to make these things?" 25TH Ave hardware wo/man: "What are you looking for?" Break. In reality, I don't think this is a staff problem it's a management problem. Here, there is not your typical Ace mentality of "tell me your problem, I WILL help you" it's more like: "Tell me what you want and I'll tell you what aisle to look for it." I want this store to be successful but unfortunately, it's sort of a last resort for me and when I go it's fully with the expectation that I'm in this not so big warehouse store, on my own. Sometimes, I feel like I'm better off in a huge warehouse store, on my own, since there at least I have more options to look through. Overall, I would really give this store a two star but that's such a poor score and I want to help the store survive so I'm going to game the system and give it a three star.

Best and most personable service. I love the positive attitude in the store and got great service…read moreat the key station. Clerk was getting ready to go on break and immediately another clerk stepped in. I was looking for another product and he walked me over to the area instead of pointing to the aisle. Thank you for a wonderful experience.

After three days of searching for someone to help me with my lamp. I called Home Depot…read moreelectric/lamp dept...Larry said,"if you bring your lamp in I'll see what I can do" turns out he's worked for Home Depot 18yrs... he's a retired Vet/electrician he was my Champion today. He took my lamp apart & fixed it. He was wonderful. This man deserves a raise he was amazing!! Please reward him in some way! Home Depots getting my families business going fwd...LARRY'S A ROCKSTAR!

Home Depot has mastered the art of taking your money and disappearing the second there's a problem…read more We bought a water heater from them, paid a licensed plumber to install it, and the garbage they sold us turned out to be defective right out of the box. Naturally, we contacted the store expecting them to stand behind the products they profit from. Instead, they immediately hid behind the manufacturer and acted like none of it was their problem. So apparently Home Depot's business model is: Sell defective products, collect the money, dump the customer onto someone else when things fail. Amazing system. Truly. Anyone can make money if they never take responsibility for what they sell. And this wasn't even a one-time experience. Nearly everything we've purchased from this particular store has had issues, defects, or outright failures. Getting anyone there to help is like talking to a wall. No ownership, no urgency, no accountability. Just endless "you'll have to call someone else" nonsense from employees who clearly have been trained to avoid responsibility at all costs. At this point, it feels like Home Depot is less interested in customer service and more interested in being a middleman for defective junk while leaving customers stuck dealing with the consequences. Companies like this wonder why customers stop coming back and why people are abandoning big-box stores. Here's your answer: People are tired of paying premium prices for garbage products and nonexistent support. Absolutely pathetic customer service.

This location is my neighborhood box store for home repair items. I'm not overly fond of these…read morewarehouse places but the local hardware store close to me was bought out a few years ago. I like Parr Lumber but they do not have nearly the selection that Home Depot has. And Parr is not family owned as Cedar Mill hardware was. Finding an associate to help find the item you need is pretty much impossible. And you'll want to bring a sandwich because the checkout process is incredibly slow. They have a huge parking lot but it is usually packed. They do have an "overflow" lot that I assume is for employees. I usually park there even though I do have a handicapped placard.. but those spots are for military veterans who lost limbs in combat.... not old geezers like me who can barely walk. So why 5 stars? Massive inventory. Close to home. Competitive pricing.

A Big Thank You to "Painter Bob" at Home Depot…read more It's been over a decade since I last picked up a paintbrush, so when I walked into Home Depot to gather supplies for an upcoming interior project, I was feeling a bit rusty. That's when "Painter Bob" stepped in--offering expert guidance, practical recommendations, and a dose of confidence I didn't realize I needed. His professionalism and thoughtful tips made all the difference. Huge thanks for your help, Bob--and best of luck with your future media endeavors. You've got a fan in me.

ace at one time was affordable, but no longer, spent over 5 dollars on 8 little bolt washersread more

Very empty outdoor area in the late summer was disappointing, as well as the fact that the plants…read moreplaced there, seemed like they were just put there to die. It isn't ever VERY busy there. The staff is nice, pleasant but in comparison to the Tigard store, this one is bare, harder to find things and just not as well organized. Ace is pricey, you're not going to get THE best value on most items but that's okay if you are in a rush or have an emergency. But you will OCCASIONALLY find a real deal. It's just not often lol. It's convenient but definitely not my #1 choice for Home Improvement.

I went in today looking for a specific door handle but it's only online at Lowes. Which is fine,…read moregood to know. I am a little bummed I purchased all my interior knobs at Home Depot already because Lowes really has a better selection and more modern style which is what I'm doing with my home. We found the Pella Storm door we wanted online at Lowes and ordered it, couldn't find the storm door knob in store but ordered it online and will definitely check Lowes out when looking for things because they have a lot more modern style and black which is what I am doing a lot of. Customer service was great when I asked questions.

The store is good. The products are good…read more The delivery subcontractor sucks. I ordered stuff and it never arrived. I tried chatting with Lowe's. I tried calling Lowe's main number and then called this local store. No one helped. The AI tools lied to me. The call center lied to me. Local Lowe's apologized, but couldn't fix it. They said that I should call their delivery contractor and ask for my stuff. I called my credit card and disputed the charges instead. This is HORRIBLE customer support.

Service great. Was asked if I needed help. Lots of tools!! I was there for a 5 shelf piece for the…read moregarage. Value pretty good for the shelf. Not sure for tools.

This is a good place to go if you are looking for cheap tools that won't be getting heavy use and…read moreyou won't miss if they break. This is NOT a good place to buy anything that your life depends on... like lifts, jack stands, ramps and so on. Also not a good place to buy if you are looking for professional grade, precision items. I've been wrenching since I was a wiener so I know the value of tools that can be dual-purposed as pry-bars and sledge hammers. I have a fair number of crappy tools that have served me well for the purposes that I needed them to. I also have a fair number of tools that came from Snap-on, Craftsman and suppliers like those. A cheapo socket set? A set of drift pins? Yep, this is the place. A precision torque wrench that will get a lot of use? Maybe not so much. The employees at these places are usually low quality just like the merchandise. I don't mean this as a slam. You're going there to save money right? Not to have a great customer experience, get great advice and walk out with high quality tools at prices that are in the stratosphere. If the cashier even looks at you and acknowledges your presence you should feel lucky. Most of the time the employees are so totally indifferent to you that they will actually turn around and walk the other way if you look like you are going to ask them a question. I've been to this particular store many (MANY) times and this is one reliable constant here. They typically have on one cashier on duty and a line of many customers. And that one cashier has only one speed.... s-l-o-w! I'm going to guess that HF doesn't pay very well so attracting good employees probably isn't on the corporate radar. Not every project requires top-of-the-line tools to accomplish. I do a lot of repairs that only require a tool that works, not necessarily a tool that would work well in daily use. So in that regard, HF fulfills it's purpose and most of us don't have the disposable funds to be buying the best possible tool if it's only going to be used rarely. HF is popular with professional mechanics so perfectly serviceable equipment can be had here at low prices. You just need to know how to spot quality vs junk. Hence the 4 stars for fulfilling a needed service. If I was to grade the staff, it would be a solid one star and that would be generous.

Service good Selection good. Value expensive. Moving. Look at the old Big Lots store on TV Highway…read moreplease. Stay in is area please

We are always trying new crafts & finally got around to exploring Craft Warehouse…read more So much to choose from, but the fabrics seem a little overpriced. Hard to find an employee available to help us, but the girl at checkout was very friendly & chatty, patient with us as we explored all the fun stuff to buy while waiting in line.