I recently used this company and they were very professional, the driver was friendly and on time…read morewhich was important because of past experiences with other companies not being on time... the vehicle was clean and smelled good, I had a pleasant experience and will definitely use this company in the future

I hired Transstar for an upcoming trip with my friends and I for an all day trip in Napa. When I…read morecalled to make the reservations and spoke with the owner Bo. He was super friendly and professional. Our driver was Macky. Great guy! He arrived on time and always checked up on us to make sure we had what we needed. He stuck to the itinerary and took us to each destination on time. The limo was extremely clean and fully stocked with drinks. He made us all feel like VIP's! I have had several experiences with different limo companies, and by far this one is the BEST! I will definitely use Transstar again for family or recommend them for a work event as they were wonderful. The entire experience was perfect from the first communication all the way through to their follow-up afterwards. Thanks for such a great experience, worth every penny!

We have used Transstar for over 15 years and they have been absolutely terrific! The drivers…read moretypically arrive 15 minutes before the scheduled time, flat rate (for airport runs) so you don't have to think about anything except wrapping up calls, etc. and preparing for the flight! When we return, our driver is nearby or waiting in baggage claim. I haven't worried about airport transport in years. The owner, Bo, is a pleasure to deal with and the drivers are all super nice! Once I got very sick while I was at my ofc in San Francisco and Bo sent the dispatcher to drive me home to Mountain View. He was there very quickly and although this was years ago, I am eternally grateful! As an added bonus, the drivers are extremely patient if I'm running late! I would not hesitate to recommend Transstar!

If I could give this place 0 stars I would. Unfortunately that is not an option…read more On April 28th I purchased a trip through Groupon for an 8 hour limo ride to Sonoma/Napa. The same day I contacted Limo Online (limoonline.net) to finish the booking for May 18th. It was late in the day and a Sunday so I waited until Tuesday to follow up, which I did with another email. I then called the number listed on the site (415.732.9900) and a man answered saying "limo service". I introduced myself and asked if they had received my email. He said they had not and that it was odd because they typically get back to their customers within a day. I verified the email address which was not correct and resent to the correct address. On May 1st they sent me the forms to fill out and I filled them out and sent them back at 12:26PM. They then emailed me back saying they did not get them, so I scanned them directly into an email and sent them back on May 2nd at 9:13AM. I have followed up with phone calls, and emails and was not contacted back. I work in customer service myself and understand it can be annoying to have someone contact you over and over, especially if you're busy. I contacted them on May 6th, 12th, and 14th via email and April 30, May 1st, and May 14th by phone, simply trying to confirm they had our information and the travel plans. I was never contacted back. They also have a toll free number, (855) 267-8687, listed on their site which I tried to contact. It sent me to a call center that offered me a $100 dollar gift card if I just gave them my credit card number over the phone, screamed scam to me, so I told the person on the phone they should have my information as I had send the authorization forms via email twice and via text message once. As soon as I said that, the person on the other end hung up on me. I called them back, same thing, I was hung up on again. I have tried to use their "contact us" feature on the web site, when I submit the form it just says under all boxes "the email address seems incorrect". I confirmed it was correct and tried again with the same result. I then thought maybe it was because I was on a tablet and needed a computer so I waited until I got home from work to try again with the same result. Finally with half a day to go (my wife gave them a deadline of 12PM) they contacted me and said everything was fine. I didn't have much faith considering how little contact I had with them. The day of the ride came and we still really had no idea if the car would come. I had asked for the drivers information however was never given anything. Finally the car did come (20 minutes late) and we were off. The limo itself was alright at best. There was a not great odor but we dealt with it. The drivers side window did not function and the passengers side had a terrible tint job on it, so bad you could not look out the window. The temperature controls would only blow cold air, no way to make it warmer. After we returned we unloaded all of our purchased merchandise from wine country, thanked our driver tipped him and went inside. It was not until a couple hours later we realized we had forgotten two bottles of wine in the back of the car. I texted Mike (our driver) and he called me back at 9:50PM on 5/18/2019 to let me know he had found the bottles and he was available to drive out that night. I told him that was crazy and he didn't need to drive right out, we could meet up sometime in the next couple days. I texted him on 5/20, 5/23, 5/24, 5/28, and finally on 6/4 telling him I would be willing to drive anywhere to meet him to get these bottles back as they are expensive and not even mine. We have also contacted the company directly however we have had no response from anyone. At this point we are assuming they will not contact us and have stolen our purchased wine. I would not recommend this company to anyone for any reason. Typically I do not like to leave reviews like this and if it were my wine I may have just backed off, unfortunately it was purchased by a friend that rode in the limo with us and I am doing anything I can to get in touch with this company, however they are totally unresponsive. 0 stars.

No surprises, competitive rates, no extra hidden fees, 15 minute grace window. Everything was…read moreseamless. Our driver Alfonso was so gracious and was even EARLY to pick us up in the morning! He could not have been kinder to us, and we got 2 free bottles of champagne included. Would absolutely book through them again!

The absolute WORST customer service I have ever experienced. I came across this company when I…read morebought the amazon local deal for a napa wine tour. I called at 10 am on Monday to place a reservation for Saturday. I spoke with the owner who directed me to the website to fill out an online reservation, and I would hear back from him at the end of the day. EOD comes around and I hear nothing. No worries I'll just call back tomorrow. I call the following morning and spoke with the owner to see if he can give me a confirmation for my reservation and he assures me that everything is taken care of and he will send me an email by the end of the day. Nothing again. This dance kept going on EVERYDAY until the day before my supposedly scheduled napa wine tour, then he tells me that he has no stretch limos available but could give me a sedan or SUV. I was pretty annoyed at this point since I was told everyday that everything was taken care of, but I reluctantly accepted these terms. He said if he could find a limo he would call me and let me know but it looks like it would be either a sedan or SUV. The day of the napa tour I meet up with my group and the limo has not arrived. I call the owner to see what is going on and he says he does not have a ride booked for me. Instead--taking ZERO accountability--he blamed me for not confirming the ride with him and said I should have discussed it with him. Are you serious? Because the daily calls wanting to know the details of my reservation and get email confirmation weren't enough? So it's ok to leave paying customers stuck without a ride on the day of their reservation? Great job limo connection! You have officially delivered the worst customer service in history.

OK, Bill is amazing! I wanted to impress boyfriend who was visiting from Chicago and impress I did!…read moreBill arrived exactly on time and did not complain when my group was running late. I have been to Chateau in Bordeaux, France and the wineries that Bill took us in Sonoma were nicer! He new all the jewels. When we arrived, our group was took big and he talked to the staff and they made an exception for our group. He also took us to a champagne wine tasting with an incredible view-must do! He was very professional and pleasant. When we were drunk and hungry, he had snacks for us to eat for no additional fee. Only thing I wish he would have done differently is help us with the sound system, we could not get it to work. Outside of that, perfect experience. Thanks Bill!

I have been with Golden Star since 2000. This is a family business run by Javier and his brother…read moreJose. They have been with me on almost every trip - business & pleasure. While I mainly use them to get to and from the airport, they offer full service. They are always on-time, always calm, helpful and patient. I get into the car after being harried through the airport and immediately relax. I cannot say enough about the high quality of the service.

I have been using Sonny for reliable transportation for almost 10 years now. If you want reliable…read moreservice at very, very reasonable prices Sonny and his team are the best. His airport service is only slightly more expensive than a taxi to either SFO or OAK but 100% reliable, on-time and friendly.

Luke is outstanding and offers a great customer service. The cars are new, clean, and they always…read morehave bottled waters, mints. The drivers provide good conversation or privacy, at the customer's request and are always professional and neatly dressed.

We booked e-Limo to take us to Napa for girls day trip. They were quick to respond and transparent…read morewith pricing. Lune was our driver and he was very professional and flexible. Definitely would use them again and highly recommended.

First review for Lux Executive Transport!!…read more I had a great experience with Lux! After many bad experiences with Taxis, my friend referred me to Lux. I was running late to my flight at SFO and I definitely did not want to call a Taxi because they often arrive late and sometimes they don't even show up. Lux arrived at my door 10 minutes earlier than I expected and Khoa (my driver and the manager of lux) was very friendly and he answered all of my questions regarding TSA traveling rules. I would definitely use Lux again, especially if going to clubs because coming out of a newer black sedan/suv is a lot classier than a beat up yellow cab.

Called Lux Executive Transport to book a last minute sedan pick-up from SFO. Phone line was busy…read moreand was directed to voicemail so I texted them and within 10 minutes they replied and the trip was booked. As soon as I landed I received a welcome text with my driver phone number. The car arrived at the curb 3 mins after I text them I'm ready, driver was super friendly and the car is clean, I really like the red accent theme they have, definitely make it stand out from the standard black car service.