The absolute WORST customer service I have ever experienced. I came across this company when I bought the amazon local deal for a napa wine tour. I called at 10 am on Monday to place a reservation for Saturday. I spoke with the owner who directed me to the website to fill out an online reservation, and I would hear back from him at the end of the day. EOD comes around and I hear nothing. No worries I'll just call back tomorrow. I call the following morning and spoke with the owner to see if he can give me a confirmation for my reservation and he assures me that everything is taken care of and he will send me an email by the end of the day. Nothing again. This dance kept going on EVERYDAY until the day before my supposedly scheduled napa wine tour, then he tells me that he has no stretch limos available but could give me a sedan or SUV. I was pretty annoyed at this point since I was told everyday that everything was taken care of, but I reluctantly accepted these terms. He said if he could find a limo he would call me and let me know but it looks like it would be either a sedan or SUV. The day of the napa tour I meet up with my group and the limo has not arrived. I call the owner to see what is going on and he says he does not have a ride booked for me. Instead--taking ZERO accountability--he blamed me for not confirming the ride with him and said I should have discussed it with him. Are you serious? Because the daily calls wanting to know the details of my reservation and get email confirmation weren't enough? So it's ok to leave paying customers stuck without a ride on the day of their reservation? Great job limo connection! You have officially delivered the worst customer service in history. read more

OK, Bill is amazing! I wanted to impress boyfriend who was visiting from Chicago and impress I did! Bill arrived exactly on time and did not complain when my group was running late. I have been to Chateau in Bordeaux, France and the wineries that Bill took us in Sonoma were nicer! He new all the jewels. When we arrived, our group was took big and he talked to the staff and they made an exception for our group. He also took us to a champagne wine tasting with an incredible view-must do! He was very professional and pleasant. When we were drunk and hungry, he had snacks for us to eat for no additional fee. Only thing I wish he would have done differently is help us with the sound system, we could not get it to work. Outside of that, perfect experience. Thanks Bill! read more

We've used Limo Connection on many occasion and we LOVE IT!! Whether it's my wife, my mom and Dad, my brother and his wife, or the whole family!!! the service is so friendly yet professional, we cannot ask for a better combination in a Limo Company. NABIL's down-to-earth friendliness coupled with his encyclopedic knowledge of the ENTIRE Bay Area and Napa, and his professionalism makes him one of the best drivers we've ever had the privilege of working with. read more

I just used this company for round trip transportation for my family from San Francisco to SFO. I discovered them using a living social coupon. They do not respond well to email requests or confirmations. It took several emails to get a reply. However, they were absolutely on time for both pick up to and from SFO with a clean comfortable care and a friendly, helpful driver. They delivered what we needed and expected....the communication/ confirmation could be better. read more

watch out for the deal, fellow yelpers. we bought a deal 3 months back on another site (before yelp deals had this offer). we locked down the date for a 6 hour wine country tour, confirmed 2 months before the date, confirmed a week before the date, and confirmed again 3 days before our trip. 14 hours before the pick up time, the guy emailed us saying there's an extra $110 charge for 'bridge tolls, taxes and gratuity'. claiming that this was in the fine print, we went back to read. Fine print - as always - advises tipping on the full (non discounted) amount. Plus gratuity is earned - if you do a great job, i'm willing to tip 20+%. We deliberated that yes, if they do a good job, sure the fees would come to about $110. We said yes to the guy, who then replied in yet another email telling us that 6 hours wouldn't be enough to do wine country, but that he would so kindly cut us a special deal for 50$ / hour every hour afterwards. They also mentioned that the flash site deal was for "Oakland and San Francisco" so if you technically live outside of those two cities (like Fremont, San Mateo) you are out of their regular zone, so beware any 'extra charges' for that. (even though deals don't mention this at all) At this point we felt like we were being fleeced. I think the worse part is that none of this was in any fine print, and that the 3-4 times we've communicated via phone and via emails, none of this was mentioned. When it WAS mentioned, it was way beyond 24 hour cancellation time frame - they were likely betting that our napa plans included non-movable reservations so we would be held hostage to their service. buyer beware, this is not as good deal as it seems with last minute hidden charges embedded into their ruse. (we just got our money refunded because the deal site confirmed the hidden charges not mentioned) read more

We had a perfect day with Limo Connection! Bill (the owner, I think) was fantastic! He confirmed a few days before our reservation, he was on time picking us up, and he was really knowledgeable about Wine Country. He suggested some great wineries and took us to the ones we already knew we wanted to go to. He was incredibly patient with us even after the copious amount of wine we had, and was very fair with his prices when there was a ton of traffic getting back to the East Bay. He even let us extend our 6 hour Living Social tour by 2 hours for super cheap! Bill was polite and friendly, conversational when we wanted him to be and quiet during our nap home. I would 100% recommend this service and will definitely use them again in the future! read more

We used this company for my sisters birthday. Nabil was great! He was always communicating with me and he was on time to all the locations. Very nice and pleasant person to work with. The limo was very nice and well maintained. Would definitely use his services again in the future! read more

My friends and I took a wine tour of the Napa Valley this last weekend and Nabil was fabulous. He confirmed the appointment and pickup time the day before and was right on time the morning of our pickup. The car was very nice and clean and he was not only totally professional, but very friendly too. I would use Limo Connection again in a heartbeat and recommend it to all! Thank you, Nabil! read more

Great customer service and friendly/reliable staff. Use them anytime I need a ride in the city.

I bought an amazon local coupon for a ride to the airport, to use for an international flight in late June. I contacted Limo Connection in May to set up the ride. No response to my email...then I called and was told not to worry and to call back closer to the date. Eventually I got confirmation of my email the week prior to my departure. On the morning of my flight, no car showed up at the appointed time so I called again. I was first told by the person who answered that he needed to get hold of the driver and didn't know his location... he called back and said the driver was stuck in traffic he told me to call a cab...I asked how close the driver was to my house and got no answer. Huge stress for me on the morning of an international flight. No cabs near my house so I had to pay a neighbor to take me at the last minute. The owner promised me a refund for my coupon plus the money I spent. Haven't received that yet. I would have given no stars if that was an option. Save yourself the stress and don't use this company. read more

This is the worse company I have ever used. First of all, I purchased a coupon on Living Social, first mistake, 2nd was he did not tell me that one of my friends would have to ride in the front seat with the driver. So i cancelled the service and now Living Social will not give me a refund. Please go to another company to make sure you get great service. Oh and they don't speak good English, the driver did not speak English at all. I would not even give them one star. read more

HIGHLY RECOMMENDED!! My sisters's wedding is coming up so we decided to do a little whine tasting in napa given that reception will be held there. Napa is quite pricy so I was relieved to see this amazing price!! The man I spoke with was very nice, and honest with us. You can see that our satisfaction was his best interest! Being the Made of honor I have many responsibilities and can be a little forgetful so the call before the tour and reminders was very much appreciated! I recommend this service to everyone, you won't regret it :) read more

I really wish I could just leave them 0 stars, but bad service demands bad reviews. My fiancée called them on a Monday to book a wine tour for us on Saturday. No problem. However, they never sent a confirmation email as promised. She continued to speak with then all throughout the week getting verbal confirmation, but never getting the email. Come Saturday, the day of our wine tasting there was no limo. We called them wondering why they didn't show up. They went on a long monologue about how we didn't Confirm with them. Ummm that's why my fiancée was calling every day of the week and spoke to you guys receiving verbal confirmation that we would get a limo . After I spoke with them things didn't get much better. They told me they couldn't get us a limo, SUV or anything. But they could contact a "partner" business that would charge us a higher rate. Not going to lie, this sounded extremely fishy and like a scam. We quickly said no thank you and drove ourselves to wine country, showing up 3 hours late for all of our reservations. Thank you for absolutely ruining my day. We're contacting amazon for our refund immediately. If you feel like dealing with this type of BS or possibly being scammed into paying higher limo rates the day of your event go right on ahead. But honestly, you should avoid these highly unprofessional people like a cow would avoid mcdonalds. Do not use them. read more

I bought a Crowdsavings deal and Bill was very accommodating. We were a party of 4 and we all had a great experience in Napa and Sonoma. He was very professional and gave us great recommendations on which wineries to visit. I would definitely use him again in the future. read more

DON'T bother buying the Groupon or Amazon local discounted vouchers. I've tried twice to redeem my vouchers and they don't respond to voicemails or emails. Luckily, Amazon local refunded my money. read more